Problem Saving Account Changes

[alfista]

Hi All,

I have a user who is having all kinds of strange messages with her account. She reports that every time she logs in and clicks on a message she gets an error along the lines of "the message could not be displayed because it has been deleted."

I have removed all rules from her account, and eventually went as far as recreating her account by performing the following steps:

Changing her SMTP address of the original account (prefix with a z)
Changing the display name of the original account (prefix with a z)
Creating a new account with the same SMTP and display name, but a new logon identity

That seems to have fixed the delivery problem (so far) but I still do not think the account is healthy. On both of her accounts (old and new) I cannot make updates to her contact information - receiving an error 'the user information could not be saved'.

Shouldn't a brand-new mailbox be free of whatever corruption is not letting me save a phone number update? What can I do to verify a 'healthy' mailbox in this situation?

Thanks,

Jason

[ssiekmann]

This user may have been using multiple email clients in parallel against the same mailbox, which is something we don't support. Problematic is the dual use of SWA and another IMAP client. The Outlook client is more robust than SWA, but we generally discourage parallel use.

Cheers,

Sascha.

[alfista]

She's not someone who would be running multiple clients simultaneously.

I did do it once a couple weeks back while troubleshooting another problem with her. Would this cause a continued symptom after going back to one client?

Thanks,

Jason