Can't connect to server with outbox

[rudi]

Hi,

There is a serrious error on an scalix 9.4.2 system. When I access in Outlook 2000 the outbox there come the following message: "Der Ordner kann nicht angezeigt werden. Die Verbindung zum Netzwerk-Server konnte nicht hergestellt werden, so dass die Anmeldung des Anbieters nicht erfolgreich war."

In the fatal log there are these messages:

SERIOUS ERROR Remote Client (U/I Access ) 06.27.06 14:10:58
[OM 10272] BACKTRACE:
[0xffffe420]
/opt/scalix/lib/libom_ual.so(ual_UpdateTextPreview+0x1cb) [0x400f7903]
/opt/scalix/lib/libom_ual.so(ual_BuildListEntry+0x171d) [0x400feb27]
/opt/scalix/lib/libom_ual.so [0x4009227a]
/opt/scalix/lib/libom_ual.so [0x4008c59d]
/opt/scalix/lib/libom_ual.so(ual_ReadRecordNext+0x3be) [0x40091b89]
/opt/scalix/lib/libom_ual.so(ual_ListCtnerRecord+0x1c7) [0x400daecf]
/opt/scalix/lib/libom_ual.so(ual_List+0x8a3) [0x400de607]
/opt/scalix/lib/libom_ual.so(ual_RecvReply+0x486) [0x4008a1e9]
/opt/scalix/lib/libom_ual.so(ual_ProcessCommands+0xcf) [0x400f94af]
User Name: Debo Adeniran / mail, domain/CN=Debo Adeniran
Pid of logging process: 1440
Last Msg Subject: Lieferschein verrechnen
Last Msg Sender: Adeniran/Debo///mail/domain//////////////////%Debo Adeniran
Last Msg Id: H000008900078fb1.11
Last Folder: Net Folder Inbox
Last Ct RecNo: 1

When I connect via IMAP to the server, I doesn't see the outbox, also in webmail.

All other mailboxes are accessable.

Thanks for help!!!

[ScalixSupport]

Let's start by running Outlook with /resetfolders. To do that, click on Start - Run - outlook.exe /resetfolders

Interesting would be also if omcontain can list the folder.

Cheers,

Sascha.

[rudi]

Sorry, but outlook.exe /resetfolders doesn't help. Omcontain is a tool for advanced users. I need a password to use this tool.

best regards

[ScalixSupport]

password removed.

Then use "u" to open the users mail, the "l" to list list the folders. Please post the output here.

I also would like to see more of the fatal log to make sure this is really a server issue. I had cases where resetting the view options of the sent items folders needed to be reset.

Thanks,

Sascha.

[rudi]

User:Debo Adeniran

User Name = Debo Adeniran /mail,domain
User Number = 137
Ctr Handle = 3001
Done

Option?l
Ctr Handle (3001):
1) User 137 Intray (IN TRAY)
2) User 137 OutTray (OUT TRAY)
3) User 137 Pending Tray (PENDING TRAY)
4) User 137 Filing Tray (FILING AREA)
5) User 137 ListArea Tray (LIST AREA)
Done


fatal.log:

SERIOUS ERROR Remote Client (U/I Access ) 06.27.06 17:27:57
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 11040
Procedure trace follows:
<- ct_MatchCounts
-> ct_ClearRecCounts
<- ct_ClearRecCounts
<- ct_OpenCtner 3009
-> ct_ReadContentRec 3009 0
<- ct_ReadContentRec 3009 0
-> ct_ReadNextContentRec
<- ct_ReadNextContentRec
-> ct_ReadNextContentRec
<- /build/9.4.2.4/src/lib/ombase/sfl/sfl_Blcked.c
<- /build/9.4.2.4/src/lib/ombase/sfl/sfl_Blcked.c
<- ct_ReadNextContentRec
-> im_OpenItem
-> im_ItemRef2FName
<- im_ItemRef2FName
<- im_OpenItem
User Name: Debo Adeniran / mail, domain/CN=Debo Adeniran
Pid of logging process: 11040
Last Msg Subject: Lieferschein W366rgl zum verrechnen
Last Msg Sender: Adeniran/Debo///mail/domain//////////////////%Debo Adeniran
Last Msg Id: H000008900078fb1.11
Last Ct RecNo: 1

SERIOUS ERROR Remote Client (U/I Access ) 06.27.06 17:27:57
[OM 10272] BACKTRACE:
[0xffffe420]
/opt/scalix/lib/libom_ual.so(ual_BuildListEntry+0x171d) [0x400feb27]
/opt/scalix/lib/libom_ual.so [0x4009227a]
/opt/scalix/lib/libom_ual.so [0x4008c59d]
/opt/scalix/lib/libom_ual.so(ual_ReadRecordNext+0x3be) [0x40091b89]
/opt/scalix/lib/libom_ual.so(ual_ListCtnerRecord+0x1c7) [0x400daecf]
/opt/scalix/lib/libom_ual.so(ual_List+0x8a3) [0x400de607]
/opt/scalix/lib/libom_ual.so(ual_RecvReply+0x486) [0x4008a1e9]
/opt/scalix/lib/libom_ual.so(ual_ProcessCommands+0xcf) [0x400f94af]
/opt/scalix/bin/ual.remote [0x804dc9a]
User Name: Debo Adeniran / mail, domain/CN=Debo Adeniran
Pid of logging process: 11040
Last Msg Subject: Lieferschein W366rgl zum verrechnen
Last Msg Sender: Adeniran/Debo///mail/domain//////////////////%Debo Adeniran
Last Msg Id: H000008900078fb1.11
Last Ct RecNo: 1

SERIOUS ERROR Remote Client (U/I Access ) 06.27.06 17:28:06
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 11042
Procedure trace follows:
-> ct_ClearRecCounts
<- ct_ClearRecCounts
<- ct_OpenCtner 3013
-> ct_ReadContentRec 3013 0
<- ct_ReadContentRec 3013 0
-> ct_ReadNextContentRec
<- ct_ReadNextContentRec
-> ct_ReadNextContentRec
<- /build/9.4.2.4/src/lib/ombase/sfl/sfl_Blcked.c
<- /build/9.4.2.4/src/lib/ombase/sfl/sfl_Blcked.c
<- ct_ReadNextContentRec
-> im_OpenItem
-> im_ItemRef2FName
<- im_ItemRef2FName
<- im_OpenItem
-> ual_ListUserFolder
User Name: Debo Adeniran / mail, domain/CN=Debo Adeniran
Pid of logging process: 11042
Last Msg Subject: Lieferschein W366rgl zum verrechnen
Last Msg Sender: Adeniran/Debo///mail/domain//////////////////%Debo Adeniran
Last Msg Id: H000008900078fb1.11
Last Ct RecNo: 1

SERIOUS ERROR Remote Client (U/I Access ) 06.27.06 17:28:06
[OM 10272] BACKTRACE:
[0xffffe420]
/opt/scalix/lib/libom_ual.so(ual_UpdateTextPreview+0x1cb) [0x400f7903]
/opt/scalix/lib/libom_ual.so(ual_BuildListEntry+0x171d) [0x400feb27]
/opt/scalix/lib/libom_ual.so [0x4009227a]
/opt/scalix/lib/libom_ual.so [0x4008c59d]
/opt/scalix/lib/libom_ual.so(ual_ReadRecordNext+0x3be) [0x40091b89]
/opt/scalix/lib/libom_ual.so(ual_ListCtnerRecord+0x1c7) [0x400daecf]
/opt/scalix/lib/libom_ual.so(ual_List+0x8a3) [0x400de607]
/opt/scalix/lib/libom_ual.so(ual_RecvReply+0x486) [0x4008a1e9]
/opt/scalix/lib/libom_ual.so(ual_ProcessCommands+0xcf) [0x400f94af]
User Name: Debo Adeniran / mail, domain/CN=Debo Adeniran
Pid of logging process: 11042
Last Msg Subject: Lieferschein W366rgl zum verrechnen
Last Msg Sender: Adeniran/Debo///mail/domain//////////////////%Debo Adeniran
Last Msg Id: H000008900078fb1.11
Last Ct RecNo: 1