Scalix Forums

Ok, so I setup Scalix 10 on a server in my testing environment (inside a NAT), and everything was working perfectly. I had forwarded all necessary ports to the scalix server and it worked without fault.

Since I was happy with it's status and ready to put it into production, I then moved it to be physically conncted to a different internal network (also NAT, totally different internal and external IP schemes however). I got the server setup on the new IP address and changed the port forwarding from my old mail server to my new mail server. I was able to get to the login screen for both SAC and SWA, but I was unable to login to either!

When trying to login to SWA it hangs for a while, and then I get a popup saying that it couldn't communicate with the server.

When trying to login to SAC it hangs for a while, and then gives me an error:

Could Not Login
The administration server is not responding.
You should check the server log files.

I figured, ok, it's confused about the IP change, so I tried to run the installation again using an upgrade, but it said it couldn't find any upgrade components. Then I tried to do a reconfigure using the installer. That let me go through setting a lot of different options, but then gave me an error:
"An Error Occured configuring Web applications -- check the log for errors. Click OK to exit Scalix Installer."


I looked for the install logs and couldn't find them, and I don't know where the SAC log files would be to look at them. Anyone have any suggestions?

Mito

Well it looks like I should have left partially broken alone...

I tried to access the login pages to SWA and SAC again after trying to reinstall and reconfigure as I said above, and now I'm getting a totally different error:

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

I found that this problem is listed in the forums in other places as well, and I will try those if I need to, but I don't want to break it even more yet again. Any suggestions?

Mito

Did the hostname of the Scalix server change when you changed the IP address either on the machine itself or on your DNS server? The error you're getting now usually indicates that Apache can't talk to Tomcat. This may be because you've changed the /etc/hosts file so that localhost isn't defined correctly anymore or that RES can't talk to Ubermanager. Make sure you've stopped tomcat (do a ps -aef|grep tomcat to make it's really stopped), then restart it. What does it say in the caa.log? What does your mod_jk.log show?

Thanks,
Rachel

Actually I didn't do anything to it after I posted the 2nd time (honestly because I didn't want to screw it up more) and now I'm able to see the login screens again, and getting the same errors as I described in the first post.

Do you still need to see those logs? And no, I didn't change the hostname. Just changed the IP address from a 192.168.x.x network to a 10.0.x.x network, which also changed it's public IP.

OK, I believe the easiest right now for you would be to:

- check /etc/hosts that your setup is correct. It should contain 127.0.0.1 localhost.localdomain localhost and x.x.x.x.x host.domain.com host at least.
- rerun the installer, remove scalix and the message store
- rerun the installer and reinstall the product

If you want to go the lets-figure-out-the-problem-route, we need to see the logfiles and /etc/hosts.

If your hostname has changed as well, run sxmodfqdn -o old.host.name -n new.host.name


Cheers,

Sascha.

Since you mentioned the /etc/hosts file I thought I would check that out, and it turns out that I had forgotten to change 2 lines of that file to point to the new 10.0.x.x IP address.

Fixed that, rebooted the server, and SWA works now!

But SAC just sits there at "Attempting to log in"

Any ideas?

Mito

Hi,

has the hostname changed as well?

Cheers,

Sascha.

nope, hostname stayed the same.

I dont get any errors from the SAC, it just sits there trying to login...

please post your /etc/hosts

Thx,

Sascha.

Contents of my /etc/hosts

Just for fun I tried it in Internet Explorer instead of Firefox 1.5 and I am getting an error when I try to login to SAC now (Instead of no error in Firefox).

When I try to login to SAC using IE6 I get a popup error that says

Administration server is not responding. Possible lost connection or server problem.

Does this help?

You have two entries for the same IP address rather than just having those two hostnames on the same line. This sometimes causes a problem for reverse lookups. You might try changing the entry to be:

10.0.0.2 scalix.domain.local mail.mydomain.com

There was a reason that I had done it like that in my original testing, but I don't remember what that was (but it was in a troubleshooting something stage).

Anyways, I tried it all on the same line and then rebooted the server and I am still getting the same error message.

You should also edit your /etc/opt/scalix/caa/config/log4j.properties file and change:

log4j.rootLogger=INFO
log4j.logger.com.scalix.caa.util.CAALogger=INFO, file

to read:

log4j.rootLogger=DEBUG
log4j.logger.com.scalix.caa.util.CAALogger=DEBUG, file

then edit /etc/opt/scalix/res/config/log4j.properties and change:

log4j.rootLogger=INFO
log4j.logger.com.scalix.sac.res.util.RESLogger=INFO, file

to read:

log4j.rootLogger=DEBUG
log4j.logger.com.scalix.sac.res.util.RESLogger=DEBUG, file

Once done, restart tomcat (also make sure you only have one instance of tomcat running), then try to login. Now post the last 300 or so lines of your caa.log file.

Thanks,
Rachel

Ok, here's the log... well, the last 300 lines of it that is.

I turned on the debugging (the 2nd one you had me do was already done actually, but I didn't do it....) and then logged into SWA (which worked) and then tried to login to SAC (which errored).