Upgrade from 9.4 to 10.0.1 RES config error

[kanderson]

I'm trying to upgrade a second server to 10.0.1, and I'm having a problem with configuring the RES. The install is OK, clients are connecting, all is operationally good, at least for now. But administratively, the server is down.

The error seems to be during the creation of the administrative groups. I had that option unchecked, and I tried reconfiguring it a few additional times to confirm that it was unchecked. But the error indicates that it is trying to add them anyway. Not sure if it's a bug or what.

I will mention that I needed to do some OS upgrades to facilitate this upgrade (python in particular), but I have no local support for the machine, so I didn't restart it.

Any advice would be appreciated. I've posted the relevant portion of the log below.

Thanks
Kev.




2006-06-03 22:40:14,749 INFO Ending Scalix Installer - Msg: An error occurred configuring Web applications!
2006-06-03 22:41:52,472 INFO Initializing Scalix Installer version 10.0.1.24
2006-06-03 22:41:54,170 INFO Platform is: SUSE LINUX Enterprise Server 9 (i586) on i386 : supported.
2006-06-03 22:41:55,933 INFO Starting Scalix Installer
2006-06-03 22:41:57,599 INFO Current locale is en_US and default is en_US
2006-06-03 22:42:13,492 INFO Packages installed: {'scalix-res': ['10.0.1.21', '1900034', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-server': ['10.0.1.3', '71254363', 'i586', 'linux', '1.sles9', 'SLES9', '(none)'], 'scalix-swa': ['10.0.1.6', '3722305', 'noarch', 'linux', '1', '(none)', '(none)']}
2006-06-03 22:42:15,928 INFO Obsolete packages installed: {}
2006-06-03 22:42:20,164 INFO Saving installation type: reconfigure mode:
2006-06-03 22:42:20,352 INFO Tomcat was running when we started: False
2006-06-03 22:42:20,357 INFO Packages installed: {'scalix-res': ['10.0.1.21', '1900034', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-server': ['10.0.1.3', '71254363', 'i586', 'linux', '1.sles9', 'SLES9', '(none)'], 'scalix-swa': ['10.0.1.6', '3722305', 'noarch', 'linux', '1', '(none)', '(none)']}
2006-06-03 22:42:23,483 INFO Components to reconfigure: ['scalix-res']
2006-06-03 22:42:23,484 INFO Components to restore: []
2006-06-03 22:42:33,953 INFO Setting JAVA_HOME environment variable to /usr/java/jre1.5.0_04
2006-06-03 22:42:36,999 INFO /opt/scalix-tomcat contains supported Tomcat version: 5.0.28
2006-06-03 22:42:52,002 INFO
2006-06-03 22:43:19,855 INFO Mailnode is burlington
2006-06-03 22:43:38,353 INFO Cleaning up Tomcat working directory and cache (CATALINA_HOME= /opt/scalix-tomcat )
2006-06-03 22:43:38,507 INFO Configuring RES...
2006-06-03 22:43:40,510 INFO Getting generation rule: general.inet_domain_rule = seminolegas.com
2006-06-03 22:43:41,090 INFO inet_domain_rule domain seminolegas.com has a valid MX record so using it as default
2006-06-03 22:43:41,091 INFO Configuring / installing RES
2006-06-03 22:43:43,473 ERROR Aborting...!
2006-06-03 22:43:43,474 CRITICAL Operation failed: Web apps config function configure_res failed: Failed to add "query admin" user sxqueryadmin@torlnxsclx.semcanada.com. /opt/scalix/bin/omaddu reported the following error: omaddu : [OM 6011] Duplicate Scalix userid specified when adding new user.Please check that the domain seminolegas.com is licensed.
2006-06-03 22:43:43,474 ERROR Operation failed: Aborting web apps configuration
2006-06-03 22:43:46,797 INFO Ending Scalix Installer - Msg: An error occurred configuring Web applications!

[ScalixSupport]

Hi Kev,

"Failed to add "query admin" user sxqueryadmin@torlnxsclx.semcanada.com. /opt/scalix/bin/omaddu reported the following error: omaddu : [OM 6011] Duplicate Scalix userid specified when adding new user"

indicates it is unhappy with an existing user. I'll look at that upgrade scenario later, but please try this: delete sxqueryadmin on this box an rerun the install.

Cheers,

Sascha.

[kanderson]

Hi Sascha.

That did it. I was just a bit paranoid about deleting a system user. I was also a bit confused because this should have been created as sxqueryadmin@clglnxsclx.semcanada.com, but it was complaining about sxqueryadmin@torlnxsclx.semcanada.com.

Whatever, it's up and working.

Thanks
Kev.