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IMAP Error : Cannot store those flags

Posted: Sat May 27, 2006 3:13 pm
by BaldBoy
This is driving me crazy !

We have several public folders on a small lan of five clients bound to five different accounts (mailboxes) on Scalix.
We're running Scalix 10.0.0.175 on a suse OSS 10.0
All clients are connected to Scalix trough IMAP interface using Thunderbird 1.5 (same install for all machines).

So here we go with the problem: all accounts can manage messages in their mailboxes without problems. all of them can read, post and move messages to/from public folders.

But 1 of them (always the same) has a problem: when trying to delete a message from a public folder he gets a prompt from Thunderbird saying server answered with : "Cannot store those flags".
At this point the message has been COPIED (not moved) to the trash private folder. Hitting the delete button once again over the message then it gets copied once again in the trash folder and finally it goes away from the public folder.

This is very annoying and really can't figure out how to troubleshoot it.

Note that
- all users have the same permissions over public folders
- none of them have problems (except 1)
- I've already tried to access with the malfunctioning account using another client but still receive the same behavior.

I've found several identical IMAP errors in the log referred to malfuctioning account

Code: Select all

ERROR IMAP Server Da(IMAP Server Pr) 05.27.06 20:02:36
[OM 24070] Debug message for Lab use :
startSearch:Could not attach search spec
User Name: *malfunctioning user* / * mailnode */CN=*malfunctioning user*
Current errno value: 1
 
 
WARNING IMAP Server Da(IMAP Server Pr) 05.27.06 20:02:37
[OM 3450] The extensions passed in are invalid.
User Name: *malfunctioning user* / * mailnode */CN=*malfunctioning user*
Current errno value: 1
-> ct_InitAtItContent
<- ct_InitAtItContent
-> im_GetAbsItemRef
<- im_GetAbsItemRef
-> ct_AttachItem
-> ct_AttachItemForSyncItems
-> ct_InitAtItContent
<- ct_InitAtItContent
-> im_ItemRef2FName
<- im_ItemRef2FName
-> im_ItemRef2FName
<- im_ItemRef2FName
<- /build/10.0.0.175/src/lib/ct/ct_chext.c:57[3,3450]
<- /build/10.0.0.175/src/lib/ct/ct_craext.c:115[3,3450]
<- /build/10.0.0.175/src/lib/ct/ct_atit.c:592[3,3450]
 
 
ERROR IMAP Server Da(IMAP Server Pr) 05.27.06 20:07:36
[OM 24070] Debug message for Lab use :
startSearch:Could not attach search spec
User Name: *malfunctioning user* / * mailnode */CN=*malfunctioning user*
Current errno value: 1
 
 
WARNING IMAP Server Da(IMAP Server Pr) 05.27.06 20:07:36
[OM 3450] The extensions passed in are invalid.
User Name: *malfunctioning user* / * mailnode */CN=*malfunctioning user*
Current errno value: 1
-> ct_InitAtItContent
<- ct_InitAtItContent
-> im_GetAbsItemRef
<- im_GetAbsItemRef
-> ct_AttachItem
-> ct_AttachItemForSyncItems
-> ct_InitAtItContent
<- ct_InitAtItContent
-> im_ItemRef2FName
<- im_ItemRef2FName
-> im_ItemRef2FName
<- im_ItemRef2FName
<- /build/10.0.0.175/src/lib/ct/ct_chext.c:57[3,3450]
<- /build/10.0.0.175/src/lib/ct/ct_craext.c:115[3,3450]
<- /build/10.0.0.175/src/lib/ct/ct_atit.c:592[3,3450]


Could u please help ?

Posted: Tue May 30, 2006 4:24 pm
by ScalixSupport
I'll have you check file permissions with

omcheck -s -d > /tmp/check_file

(see "man omcheck" for details.)

I'd like to know if the check_filie shows any thing that indicates a file permission problem. If there is you can make the file executable and run it so that problems will be fixed.

Thanks,
Don