Message body missing after sxmboimp

[Mouseclone]

I have written a script to rebuild a mailbox if problems start occurring. This seems like the best way, or more of a Microsoft way, of fixing issues in Scalix. As you really don't want to spend the money or points, and/or it is suggested to you several time to just export and import the users mail store.

Well the script works fine and on a recent import i'm having trouble seeing the message body. All of the emails are imported and it grows the mail box each time I do a new import. problem is there is nothing but the header to see. The message body is gone on each message. and I'm not really sure where to go from here.

All of this because reminders stopped working on a calendar. The whole calendar and reminders bit is going to be the death of Scalix for our company if I can't get the problem resolved and keep it resolved.

[PrisonMind]

hi,

could you please poste the script?

did you check the mailbox export?

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omcpoutu -n username -f /dev/null

[Mouseclone]

pulling up the export in an editor I can see the bodies of the emails. So I know that the data is there. I have even exported the mailbox again and the data is in the export but doesn't show up on Outlook or Webmail. I have not tried or tested IMAP yet, but I guess I can test that.

As far as the script goes I need to fix a few things on it and will get it posted, which was the plan. Currently what is broke on it is putting people in the correct groups again. Though it shows that they are in the correct group though SWA, they are really not a member of the group. I think it has to do with quotes and where they are placed. I will work on it though, right now I need this mail back.

Thanks for the help.

[PrisonMind]

hi,

webmail use imap.

basic´s....
which version (server + outlook connector) are you running?

my steps would be

omconfaud rci 11
omconfaud -a imap 11

omoff -d0 rci imap
omon rci imap
You will then get an entry in the audit log

Within the Outlook client click on Tools, then Scalix Properties, then Support. Enable the logging from the Message Store Provider section by clicking "Mapi entry and exit points + commentary" and then selecting both "log internal functions" and "Log UAL command/reply data". This will generate a file c:\scalixmail.log.

[Mouseclone]

Server: 11.4.6 build 5113
Outlook: 2003 w/ Scalix connect 11.4.6 - has little to no bearing on the problem as it happens in webmail.

Currently trying to look at the audit logs.

[Mouseclone]

Nothing in the audit log other than the sign on and off information. I do not see it trying to log anything about pulling messages and displaying them from the message store.

figured I would add this here --
This keeps popping up even though no one other than myself should be logged into this account. I'm not sure if it has anything to do with the missing bodies of the emails.

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Your session has expired. This likely occurred because you or another user logged into this account from another system while the session window was open. Scalix Web Access does not support more than one open session. Click the OK button below and exit this Scalix Web Access session. Then, log into Scalix Web Access again.

[PrisonMind]

sry i have never see this error before.
maybe somebody else can help you also

my steps would be.....

This keeps popping up even though no one other than myself should be logged into this account

are you really sure?? maybe some old session??

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omstat -u all

Have you dug around in /var/opt/scalix/??/tomcat/logs for any info regaring the issue. I would specifically look at the scalix-swa.log and scalix-api.log

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tail -f /var/opt/scalix/??/s/logs/fatal

try to login and wait for the error
then you can do

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omshowlog -p 5

and you can try to reset the imap cache for one of your problem user
this is a nice script for that.
http://www.scalix.com/wiki/index.php?title=HowTos/AdminScripts#reset_the_imap-cache_for_a_mailbox

You should also do a permissions check.....

To correct problems with file permissions and ownership on user data files, type:

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omcheck -s -d > /tmp/check_file

review the file and then type:

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sh /tmp/check_file

[PrisonMind]

@Mouseclone

could you please poste the "recreate script"???