Output from sxmbcprep ....

[tomred]

One of my users got an email with this in today:

FW: Output from sxmbcprep for user "CN=FirstName Lastname/G=Firstname/S=Lastname/Q=Ms/OU1

No license available for this type of client Enter Password:

They are an outlook user and have been for about 3 months. I am not sure if this is something to worry about. I have run the command as root in case this was routine. I am a little concerned because yesterday I installed the activesync pluggin and this is new behaviour. Should I be worried?
Thanx,
Dp.

[ls-al]

please check the output of sxlicense, sxlicense -u, if the user in question is a Premium user and all users have an internet address that is included in your license.

[tomred]

Yes that user is a premium user.

Code: Select all

License Type: Permanent
Key Type: Scalix Standard
System Class: Single-Server
Domain: mydomain.com
ID: 10280
LVID: 2011-02-05
Premium Users: 20
Standard Users: 60
Features: TNEF WIRELESS MIGRATION RECOVERY_FOLDER ARCHIVER
Option: Name=ActiveSync;Expiry=2020-12-31;EnabledUsers=5
License File: /var/opt/scalix/eh/s/LicenseKeys/permanent.lic
License Fingerprint (MD5): 89:62:DA:B4:DD:50:6A:9D:D5:04:A9:50:3D:59:F3:BE

-bash-3.2# sxlicense -u
   Scalix License Usage

Local Usage

  Premium Users:     18
  Standard Users:      25
  Can ActiveSync: 4

Totals
  Premium Users:     18
  Standard Users:      25
  Can ActiveSync: 4


I can't see anything here that looks out of the ordinary. Can you?
Dp.

[ls-al]

The license itself looks ok. The question remains if theres anything outside your license limits (number of users, used domain etc.)
I would also check omshowlog for the time where the warning was created.

[tomred]

These are the message that appear at the time the email was generated. They all refer to the user that recieved the email. The time period of 10 minutes before and after the email was sent have theses.

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WARNING                        Indexer       (Indexer       ) 10.05.10 21:09:22
[OM.DMON 3008] The Indexer cannot connect to SIS at this time. Details:
Failed to connect to SIS.
Reason: 503 (Service Unavailable)
Is SIS currently unavailable?
Current message details:
         User name: Some User Ms. /earth
         IndexId: 9eedc8c2-47ea57df-4cab85e0-239d7b
         Attempted action: Add item 0006f8263d5f7d67 to folder 00010e96d14c50ac


WARNING                        Indexer       (Indexer       ) 10.05.10 21:09:32
[OM.DMON 3008] The Indexer cannot connect to SIS at this time. Details:
Failed to connect to SIS.
Reason: 503 (Service Unavailable)
Is SIS currently unavailable?
Current message details:
         User name: Some User Ms. /earth
         IndexId: 9eedc8c2-47ea57df-4cab85e0-239d7b
         Attempted action: Add item 0006f8263d5f7d67 to folder 00010e96d14c50ac


My log is littered with 403 error message that read like

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ERROR                          Indexer       (Indexer       ) 10.05.10 20:44:55
[OM.DMON 3007] The SIS has been unable to process the Indexer's request. Details:
SIS could not handle this request.
Reason: 403 (Forbidden)
Indexer Service has discarded the message:
         User name: other User /earth
         IndexId: 9eedc8c2-47ea57df-4cab802e-239d6f
         Attempted action: Add item 0006f81a96f665d8 to folder 00010230f909dea4


I am not sure if these errors are something to worry about or if there is some maintenance I should be performing. I did notice that I had a domain is my list that wasn't licenesed. I've removed that now.
Dp.