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Can't log in after IP Address change
Posted: Fri Mar 10, 2006 5:51 am
by matt-j
HI Guys,
Hope you can help me out with this one:
I have moved a scalix 10 server from one part of our wan to another.
This meant I have had to change the IP address, gatway and dns server entries.
But now I CAN'T log in to Webclient or Connect for Evolution, although I CAN get in to SAC.
I'm not really sure what I should be looking at to solve this so hopefully someone could help me out.
Posted: Fri Mar 10, 2006 6:57 am
by ScalixSupport
Hi,
have a look at
man sxmodfqdn
Cheers,
Sascha.
Posted: Fri Mar 10, 2006 7:14 am
by matt-j
Hi Sascha
Thanks for you reply, this talks about the hostname changing, I only changed the ipaddresses - should I run this anyway even tho the hostname has stayed the same
Cheers
Matt
Posted: Fri Mar 10, 2006 8:02 am
by ScalixSupport
Hi,
another area to check is the /etc/hosts for the hostname - this needs to match.
Sascha.
Posted: Fri Mar 10, 2006 8:14 am
by matt-j
Hi Sacha the host file is fine, the address has changed in there but the hostname has stayed ok.
The host file contains:
150.249.10.5 server1 server1.meridian-blinds.co.uk
That is the correct IP Address
before the IP Address change it was:
150.50.10.124 server1 server1.petersfood.com
Cheers
Matt
Posted: Fri Mar 10, 2006 10:15 am
by ScalixSupport
It seems to me, although I am not an expert, that the domain name has changed as well.
sxmodfqdn -o server1.petersfood.com -n server1.meridian-blinds.co.uk
Cheers,
Sascha.
Posted: Fri Mar 10, 2006 10:43 am
by ScalixSupport
I would also advise that you make your /etc/hosts correct.
The format of each line is:
##.##.##.## fqdn.domain.com alias1 alias2
If you start putting your server aliases first, that leads to trouble later.
Cheers
Dave
Posted: Fri Mar 10, 2006 12:53 pm
by matt-j
Oops That was a typing error the petersfood.com is a different server we look after:
[b]The host file contains:
150.249.10.5 server1 server1.meridian-blinds.co.uk
That is the correct IP Address
before the IP Address change it was:
150.50.10.124 server1 server1.petersfood.com
[/b}
It should have read:
150.249.10.5 server1 server1.meridian-blinds.co.uk
That is the correct IP Address
before the IP Address change it was:
150.50.10.124 server1 server1.meridian-blinds.co.uk
However I have now changed the hostname and aliases around as per Dave's suggestion.
Still can't log in to Web Access though, still says 'Username or Password is incorrect'
any more ideas?
Posted: Fri Mar 10, 2006 1:11 pm
by ScalixSupport
Can you check your Scalix server logs to see if anything is reported in the fatal log or event logs ?
Cheers
Dave
Posted: Sun Mar 12, 2006 10:40 am
by florian
Check omstat -s and omstat -a for all services with the exception of Item Structure Server running correctly.
Check the Tomcat caa.log and scalix-swa...log files. Check consistency of hostname embedded in authentication id of user sxqueryadmin (omshowu -n sxqueryadmin) with hostname returned by hostname --fqdn command and with hostname entry in /etc/hosts. Also, actually in your /etc/hosts, the FQDN should come first, so it should read
1.2.3.4 server.domain.com server
and also with hostname shown by omsearch -e s=sxqueryadmin -m HOST-FQDN
tell us if you find any discrepancy. Changing IP address only shoulnd't make any difference.
Cheers,
F.