Message to GROUPS cannot be delivered

[heutink]

I'm having trouble getting GROUPS to work.

When sending email (using Outlook or WebMail) to a group, an email gets returned to the sender with the following characteristics:

Code: Select all

From: MAIL-SYSTEM To:name <emailname@domain.com>
Subject: Returned Mail: Message Could Not Be Delivered
Message could not be delivered to the following recipient:

    groupname@domain.com

    because: Recipient name not found at destination


----- Inline Message Follows -----

sxadmin gets the following email:

Code: Select all

From: MAIL-SYSTEM
To: sxadmin
Subject: blah
Attachments:  msg file
----------------------------- ERROR REPORT ----------------------------- Message in error from:
    name / mail, domain/CN=name
------------------------------------------------------------------------
Message could not be delivered to the following recipient:

        groupname / mail, domain/CN=groupname

    because: 'Recipient name not found at destination'   [OM 9300]
------------------------------------------------------------------------
--------------------------------------------------
----------------------------- TRACE REPORT -----------------------------

02/01/05 16:14:41  Passive Routing Record:   ** Message Relayed
                       Node: mail.domainname.com  Address: mail,domainname 02/01/05 16:14:42  Active  Operation Record: ** Message Submission
02/01/05 16:14:42  Active  Routing Record:   ** Message Relayed
                       Node: mail.domain.com  Address: mail,domain

-------------------------------------------------------------------------

Note:
mail is the machine name
Sending to the members internally or externally is succesful.

Any ideas what to look for?

Thanks,

Peter Heutink

[ScalixSupport]

You should run the command:

omshowpdl -l "groupname"

to see if the PDL actually exists.

This will also show you what the internet address for that PDL is.

Cheers

Dave

[heutink]

omshowpdl -l "groupname" shows:

Code: Select all

Dist List Name : groupname/CN=groupname
MailNode : mail, domain
Internet Address : "groupname" <groupname@domain.com>

This seems right.
Even when there are no entries added to this PDL, emailing it doesn't work.

Additional information:
Scalix version 9.1.0.81
On Red Hat Enterprise ES


Thanks,
Peter Heutink

[ScalixSupport]

Can you enable auditing on the unix gateway and service router as follows:

1) omoff -d 0 router unix

2) omconfaud router 15 unix 15

3) omon router unix

and send another message.

The file /var/opt/scalix/logs/audit will contain some details on the routing of the message, please can you post those entries ?

Cheers

Dave.

[heutink]

Here is the audit log:

Code: Select all

routing
time 1107361795 Wed Feb  2 11:29:55 2005 -300
type 0 message
priority 0 normal
sensitivity 0 normal
importance 0 normal
created-locally 1
hop-count 1
originator Peter Heutink / mail, domain/CN=Peter Heutink
subject here we go again
ua-message-id H00000930008e3d0.1107361794.mail.domain.com
mta-message-id H00000930008e3d0.1107361794.mail.domain.com
part-size 208
part-type 1166 DISTRIBUTION LIST
part-size 2418
part-type 2130 Microsoft RTF
recipient-to petertest4 / mail, domain/CN=petertest4
ack-req 0 none
queue LOCAL
max-nest-depth 0
message-size 6130
part-count 2
delivered-count 1

routing
time 1107361795 Wed Feb  2 11:29:55 2005 -300
type 2 return-of-contents
priority 0 normal
sensitivity 0 normal
importance 0 normal
created-locally 1
hop-count 1
subject here we go again
part-size 208
part-type 1166 DISTRIBUTION LIST
part-size 2418
part-type 2130 Microsoft RTF
recipient-to sxadmin / mail, domain/CN=sxadmin
ack-req 0 none
queue LOCAL
mta-ack-id H00000930008e3d0.1107361794.mail.domain.com
max-nest-depth 1
message-size 7433
part-count 2
delivered-count 1

routing
time 1107361795 Wed Feb  2 11:29:55 2005 -300
type 100 non-delivery-report
priority 0 normal
sensitivity 0 normal
importance 0 normal
created-locally 1
hop-count 1
subject here we go again
recipient-to Peter Heutink / mail, domain/CN=Peter Heutink
ack-req 0 none
queue LOCAL
mta-ack-id H00000930008e3d0.1107361794.mail.domain.com
max-nest-depth 0
message-size 533
part-count 0
delivered-count 1

Note:
Our domain is domain.com
The machine is called "mail.domain.com".


Thanks,

Peter Heutink

[ScalixSupport]

Can you check to see if you have any ACIs defined on the PDL ?

omshowacl -l groupname

Cheers

Dave

[heutink]

omshowacl -l groupname returns:

omshowacl: [OM 15850] Access Control List type was not specified.


Thanks,

Peter Heutink

[heutink]

Since flag -t is mandatory:
omshowacl -t bulletin -l groupname
omshowacl: [OM 15998] No such Bulletin Board could be found.

omshowacl -t directory -l groupname
omshowacl: [OM 15637] No ACL name could be found in the directory index.

omshowacl -t printer -l groupname
omshowacl: [OM 15620] The ACL does not exist.

omshowacl -t request -l groupname
omshowacl: [OM 15620] The ACL does not exist.

omshowacl -t service-l groupname
omshowacl: [OM 15620] The ACL does not exist.


Emailing 'ScalixAdmins' doesn't return any 'Message Could Not Be Delivered".
Users added to this group will not receive anything when emailed to this group nor an error message gets returned to the sender.

Anything else we can check?

Thanks.,
Peter Heutink

[ScalixSupport]

The next step would be to understand how you added this group.

BTW, ACLs have no effect on groups. ACIs prevent access to entries in the directory (which a group (PDL) is).

Cheers

Dave.

[heutink]

I created this group through the SAC using SXADMIN

Code: Select all

omshowpdl -l groupname -I
Dist List Name : groupname/CN=groupname
MailNode : mail, domain
Internet Address : "groupname" <groupname@domain.com>

omshowpdln -l petertest4
Peter Heutink /mail,domain/CN=Peter Heutink

I created another one using the om-commands:

Code: Select all

omaddpdl -l "petertest5/mail,domain/IA=petertest5@domain.com"
The public distribution list was added successfully

omshowpdl -l petertest5 -I
Dist List Name : petertest5/CN=petertest5
MailNode : mail, domain
Internet Address : petertest5@domain.com

omaddpdln -l "petertest5" -n "Peter Heutink"
The name was successfully added to the list

omshowpdln -l petertest5 -x
X Peter Heutink /mail,domain/CN=Peter Heutink

This still has the same problems as described in previously described.

Creating a PDL with the -Q switch (no internet address) doesn't solve the problem.

Thanks,
Peter Heutink

[ScalixSupport]

Can you enable auditing on Local Delivery and post the output ?

Cheers

Dave.

[heutink]

:D YEAH!!!!

It looks like I got it to work.

I did a "omscan -a" but I don't remember if I tried email groups after issuing this command.

I did enable auditing on Local Delivery.

I'm not sure what did fix the problem but I expect the omscan did.


Thanks for all the help,

Peter Heutink

[ScalixSupport]

I can't say what the problem was but most likely stopping and starting Local Delivery fixed it.

Cheers

Dave