Postby Jeremy James » Tue Feb 15, 2011 4:16 am
Hello Les,
you summed it up 100% correctly. Since June 2010 i am having fancy Ticketnumbers with Scalix Support regarding the Blackberry- and the ActiveSync Connectors, nothing is moving on, support gets back to me every two months requesting information i sometimes had already sent and now finally a bugzilla number was opened confirming "there is already a other ticket open which is very similar to yours". I already told them i am not going to pay for support and software updates again unless these problems are solved.
Maintenance for my enterprise license (!, which are a few bucks) ended end of December 2010 and i am already wondering, even if they ever fix the blackberry- and active sync connector or even support Outlook 2010, how i will be able to install these updates, since the maintenance has ended, but anyone here give me one good reason, why i should extend the maintenance for another year if i do not even know WHEN or IF the bugs will be fixed and if the next update WOULD fix these bugs?
Honestly, there was no support at all for a year and i payed for this. actually scalix should at least give their paying customers a grace period where they can evaluate the next update which hopefully fixes some issues and THEN i would gladly renew the licenses. I cannot risk my job and buy a cat in a bag,
i really love this product, i do not want exchange, but i get trouble once a week from my CEOs regarding their blackberry problems, calendars not being able to be shared, smart cache issues, crashing outlook, mails getting duplicated and so on. This pressure is really affecting my health.
If only i had a roadmap from scalix i could trust.
i am sad, honestly.