Scalix Forums

As you've probably noticed, activity in the forum has increased since the announcement of the Scalix 10 release. That's great news for us but we need your assistance in targetting our responses back to any questions you post.

We need you to post as much detail in your questions as you can.

• Chapter 20 of the Administration Guide ( which is included in the installation media under the documentation/ directory ) gives a lot of information as to what debugging options are available. This includes logging for the server and for SAC and SWA through tomcat.
• Make use of the knowledgebase at http://www.scalix.com/support/knowledgebase.html. There are a number of technotes and also copies of the documentation. Note that the Solutions tab in the knowledgebase is separately searchable.
• This forum also has a search facility. We try not to post the same information multiple times so we may direct you to an existing post.
• From time to time, we'll post a sticky note at the top of the appropriate forum. Again, take the time to read through the information that's posted.
• When posting questions to the forum, a list of the tasks that you've already done is more helpful to us than a "it doesn't work" message.
• Where possible, post the complete picture, for example SWA is IMAP-based so, if you have an SWA question, look at the IMAP server logs as well as the tomcat logs.
• Similarly, please post more than one line of an error log, we like to be able to see context around the error.

Cheers

Dave

Hi, recieve this error when i try access knowledgebase link !!

TKS !!
Nelson

Not Found

The requested URL /enterprise/support/knowledgebase.html was not found on this server.
Apache/2.2.3 (CentOS) DAV/2 PHP/5.2.4 mod_ssl/2.2.3 OpenSSL/0.9.8b Server at scalix Port 80

Hi Nelson,
That's quite a blast from the past!
Your best bet today is probably our wiki, especially the FAQ there.
I'll see if we can set up redirects for that old knowledgebase link you found. Thanks for pointing it out!
Cheers,
Andrew

The correct URL is: http://www.scalix.com/knowledgebase

EDIT: and is now also removed. Guess the info in it was too old and they noticed someone found it again.
Would be nice if it was mentioned thought...

The search facility here, while appreciated, often returns a flood of information, most of which isn't actually related to the question at hand. For those who need help in a hurry, here's a suggestion: use Google's "search a specific site" feature. Go to their main search page and enter something like,



... and it will only search these forums. The "+" marks will require all of the specified words. To look for an exact phrase, put it in quotes. For example,



This queries for the string "tomcat won't start" in the forums, ignores anything with "patent" in it and requires "opensuse."

Just a suggestion.

I don't have any advice on fixing this issue; however I would recommend starting a new thread in the "Scalix Connect for MS Outlook" area of the forum as opposed to resurrecting an old thread. In my experience you will receive more responses that way.

Richard