Large number of orphans in omscan -a output

[stevemurphy]

Recently had a user report that calendar entries have been disappearing from her calendar today. I tired having her logout of SWA and log back in and the entries were still not there. I also tried logging into outlook as this user and could not see the calendar entries.

Based on her saying that she did not delete the messages, it would seem like this might be caused by corruption of scalix's data directory, but I have no idea how to recover the data. I also do not have any other users complaining, so it seems like she might have deleted the entries herself. ;) Anyway...

I tried running omscan to see if there were any issues and it returned a larger than normal amount of orphan files. Is there anything I can do to reconnect these orphan files to the appropriate user? Or are orphans in omscan output normal and I should ignore these errors?

The orphan section of omscan is below:

Orphan name Orphan type
~/data/000000h/000vugr Serialised File.
~/data/000000h/000vugv Serialised File.
~/data/000000i/000iqhb Serialised File.
~/data/000000i/0019im6 Serialised File.
~/data/000000i/0019im7 Serialised File.
~/data/000000i/000iqh7 Serialised File.
~/data/000000o/0010cp8 Serialised File.
~/data/000001c/001pphl Transaction file.
~/data/000001o/001peeq Transaction file.
~/data/000002e/000gmda Serialised File.
~/data/000003d/000jbca Transaction file.
~/data/000003l/0018pov Serialised File.
~/data/000003l/0018pu0 Serialised File.
~/data/000003l/0018pu1 Serialised File.
~/data/000003p/000p1oo Serialised File.
~/data/0000041/001ie2t Serialised File.
~/data/0000041/001ie2u Serialised File.
~/data/0000041/001ie2v Serialised File.
~/data/0000045/001284g Data Item.
~/data/0000046/0012850 Data Item.
~/data/0000048/000ua7t Serialised File.
~/data/0000049/000ua9n Serialised File.
~/data/000005a/000i3ae Container.
~/data/000005l/001k7kg Data Item.
~/data/000005p/001mdo0 Data Item.
~/data/000005s/0016lus Serialised File.
~/data/000005s/0016lut Serialised File.
~/data/0000063/001106j Transaction file.
~/data/0000064/00110be Serialised File.
~/data/0000065/00110a1 Transaction file.
~/data/0000065/001104l Transaction file.
~/data/0000066/000ko5r Serialised File.
~/data/0000066/000koa3 Serialised File.
~/data/0000067/001me60 Data Item.
~/data/000006b/000kob3 Serialised File.
~/data/000006b/000koar Serialised File.
~/data/000006b/000kob7 Serialised File.
~/data/000006f/000iie9 Data Item.
~/data/000006h/001fsgg Data Item.
~/data/000006j/0011ei0 Data Item.
~/data/000006o/000jeol Serialised File.
~/data/0000070/000v8v0 Data Item.
~/data/000007f/000ioem Serialised File.
~/data/000007q/0011tpo Serialised File.
~/data/0000097/0011360 Data Item.
~/data/000009g/00151fn Container.
~/data/000009g/00151fl Serialised File.
~/data/00000ag/000ugfm Container.
~/data/00000ag/000ugfn Data Item.
~/data/00000ao/001n13u.vsf Data Item.
~/data/00000ao/001n13n.vsf Data Item.
~/data/00000ao/001n13o.vsf Data Item.
~/data/00000ao/001n13i.vsf Data Item.
~/data/00000ao/001n0nv.vsf Data Item.
~/data/00000ao/001n13l.vsf Data Item.
~/data/00000b5/001n147.vsf Data Item.
~/data/00000b6/001bl57 Serialised File.
~/data/00000b6/001bl58 Serialised File.
~/data/00000b6/001bl59 Serialised File.
~/data/00000b8/000qj9e Serialised File.
~/data/00000b8/000qj9i Serialised File.
~/data/00000ba/000qjaa Serialised File.
~/data/00000ba/000qjb2 Serialised File.
~/data/00000bc/000qjbp Serialised File.
~/data/00000bc/000qjcc Serialised File.
~/data/00000bd/000qjco Serialised File.
~/data/00000bd/000qjd0 Serialised File.
~/data/00000bd/000qjck Serialised File.
~/data/00000bg/000kvkk Serialised File.
~/data/00000bg/000kvkg Serialised File.
~/data/00000c6/000ku5l Data Item.
~/data/00000c6/000ku5h Transaction file.
~/data/00000c6/000ku5j Data Item.
~/data/00000c6/000ku5k Data Item.
~/data/00000cm/001p8lg Data Item.
~/data/00000d0/001ad3d Serialised File.
~/data/00000d0/001ad3e Serialised File.
~/data/00000d0/001ad3f Serialised File.
~/data/00000d3/0011l24 Data Item.
~/data/00000d4/0011l3g Data Item.
~/data/00000d5/001rkcg Data Item.
~/data/00000d6/001rkd0 Data Item.
~/data/00000db/0008rb9 Serialised File.
~/data/00000db/0008rbd Serialised File.
~/data/00000dc/0008rbk Serialised File.
~/data/00000e2/001s618 Serialised File.

Thanks,
Steve

[dannyt]

Hi,

Unless omscan reports that something is missing (e.g. missing children), the orphans may not be connected to the problem at all. May be worth running omscan regularly and clear out the orphans to see if the two events are related. Also worth checking the fatal log file to see if there is any error (probably from the UAL).

Hope that helps,
Danny

[mnauta]

Hi,

Unless omscan reports that something is missing (e.g. missing children), the orphans may not be connected to the problem at all. May be worth running omscan regularly and clear out the orphans to see if the two events are related. Also worth checking the fatal log file to see if there is any error (probably from the UAL).

Hope that helps,
Danny

what is the best way to "clear out" orphans. Do I just delete the files? or do I use omscan?

[ScalixSupport]

Yes running omscan would do this for you, details of omscan capabilities are listed in its
man page. Ideal way to perform omscan steps are as below:

Code: Select all

omoff -d0 omscan 
omscan -Z     
omon omscan     

You need to watch the status of the omscan process using the command:

Code: Select all

omscan -t

Wait until you get a message that says "Current server cycle not started;
service reset or delayed".

Now try to fix the mailstore related issues in active mode using the
below given command:

Code: Select all

omscan -Aavfx -U <username> 

Thanks,
Subir