IMAP keeps prompting for password

[KimVette]

Hi all,

I have a scalix install in production and it has been working pretty well for a long time but very recently my account started prompting me for the password repeatedly. I'm using Thunderbird via IMAP. I have blown away the profile and recreated it and the issue is still occurring so I tried kmail to rule out client issues.

I queried google on the problem and I saw reference to the session manager. So I pulled up the session manager and see log entries as follows:

Code: Select all

 
ERROR IMAP Server Da(IMAP Server Pr) 03.18.08 16:34:00
[OM 24070] Debug message for Lab use :
imapMimeGetObjectData: Could not open SearchResults object file for dref: 000157c45aaef23e
User Name: Kimberly Lazarski / mail, biyn/CN=Kimberly Lazarski
Current errno value: 1
 
 
WARNING IMAP Server Da(IMAP Server Pr) 03.18.08 16:34:00
[OM 3498] Error: no matching index name
User Name: Kimberly Lazarski / mail, biyn/CN=Kimberly Lazarski
Current errno value: 1
<- /build/10.0.1.3/src/lib/ombase/sfl/sfl_Blcked.c:1394[100,28875]
<- /build/10.0.1.3/src/lib/ombase/sfl/sfl_Blcked.c:1697[100,28875]
<- /build/10.0.1.3/src/lib/ombase/sfl/sfl_Blcked.c:1394[100,28875]
<- /build/10.0.1.3/src/lib/ombase/sfl/sfl_Blcked.c:1697[100,28875]
<- /build/10.0.1.3/src/lib/ombase/sfl/sfl_Blcked.c:1394[100,28875]
<- /build/10.0.1.3/src/lib/ombase/sfl/sfl_Blcked.c:1697[100,28875]
<- /build/10.0.1.3/src/lib/ombase/sfl/sfl_Blcked.c:1394[100,28875]
<- /build/10.0.1.3/src/lib/ombase/sfl/sfl_Blcked.c:1697[100,28875]
<- ct_ReadContentRec 3002 2294401
-> ct_GetObjectFile
-> ct_GetObjFile
<- /build/10.0.1.3/src/lib/ombase/sfl/sfl_Blcked.c:1391[100,28876]
<- /build/10.0.1.3/src/lib/ombase/sfl/sfl_Blcked.c:1697[100,28876]
<- /build/10.0.1.3/src/lib/ct/ct_Object.c:328[3,3498]
<- /build/10.0.1.3/src/lib/ct/ct_Object.c:361[3,3498]
 
 
ERROR IMAP Server Da(IMAP Server Pr) 03.18.08 16:35:24
[OM 24070] Debug message for Lab use :
imapSatAuthenticate:Could not register with Session Monitor.
User Name: Kimberly Lazarski / mail, biyn/CN=Kimberly Lazarski
 
 
ERROR IMAP Server Da(IMAP Server Pr) 03.18.08 16:35:24
[OM 24070] Debug message for Lab use :
imapSatAuthenticate:Could not register with Session Monitor.
User Name: Kimberly Lazarski / mail, biyn/CN=Kimberly Lazarski
 
 
ERROR IMAP Server Da(IMAP Server Pr) 03.18.08 16:35:30
[OM 24070] Debug message for Lab use :
imapSatAuthenticate:Could not register with Session Monitor.
User Name: Kimberly Lazarski / mail, biyn/CN=Kimberly Lazarski
 
 
ERROR IMAP Server Da(IMAP Server Pr) 03.18.08 16:35:30
[OM 24070] Debug message for Lab use :
imapSatAuthenticate:Could not register with Session Monitor.
User Name: Kimberly Lazarski / mail, biyn/CN=Kimberly Lazarski


I searched the forums on this issue and found a couple of potential fixes, one of which is to run omtidyu on the affected mailbox. I have done so and am still running into the same issue.

I have also tried restarting the imap daemon and issued an /etc/init.d/scalix restart

What should I try next?

Platform:

Scalix 10.0.1.3
OpenSuSE 10.0

Kind regards,

--Kim

edit 2008-03-19 - highlighted key factor in bold.

[les]

Hi all,

I have a scalix install in production and it has been working pretty well for a long time but very recently my account started prompting me for the password repeatedly. I'm using Thunderbird via IMAP.

--Kim

The problem is Thunderbird. Happens to me every time my remote mail server is unavailable, by internet outage or downtime, and it tries to connect. It fails and promptly forgets the username and password, forcing you to re-enter them.

A very annoying problem, see the link below...

http://kb.mozillazine.org/Password_not_ ... hunderbird)

p.s. the above url comes from the mozillazine site, you need to add "(Thunderbird)" on the end of it for it to work. What an awful way to write a url.

If it is a consistent issue then you need to look at why imap is inaccessible, internet connection quality etc etc.

[KimVette]

I highlighted a key item in my original post in this thread. The problem does not appear to be Thunderbird, because as mentioned in my original post, the problem is also occurring in kmail, which does not rely or call Thunderbird components in any way.

[les]

I highlighted a key item in my original post in this thread. The problem does not appear to be Thunderbird, because as mentioned in my original post, the problem is also occurring in kmail, which does not rely or call Thunderbird components in any way.

when the problem re-occurs can you do the following and post the output....

telnet yourmailservername 143

type in....

"1. login username password"

does it show login successful or not?

"2. logout" will close the imap session.

Is it just your account or does it happen to others?

also you can increase logging for imap by....

editing /var/opt/scalix/sys/general.cfg

# Enable imap debug logging. See /var/opt/scalix/xx/tmp for output files
IMAP_LOGLEVEL=3

and restarting at least the imap daemon.

hope that helps.

[KimVette]

I highlighted a key item in my original post in this thread. The problem does not appear to be Thunderbird, because as mentioned in my original post, the problem is also occurring in kmail, which does not rely or call Thunderbird components in any way.

when the problem re-occurs can you do the following and post the output....

telnet yourmailservername 143

type in....

"1. login username password"

does it show login successful or not?

a login {username} {password}
a OK LOGIN completed, now connected to mail.biyn.local

Yes, at the moment I can log in. However, Thunderbird will sometimes connect, sometimes not. Ditto for kmail. Two different Thunderbird revisions, one being 1.5.x the other being 2.0.x.

If I can't connect, I ssh to the server, kill all imap41d processes, restart imap (omoff -d0 imap; omon imap) and try connecting, I can then connect, but the problem recurs very soon thereafter.

"2. logout" will close the imap session.

Is it just your account or does it happen to others?

I am the only one noticing the issue. I can create a new account and test on that tomorrow, or access another user's account.

also you can increase logging for imap by....

editing /var/opt/scalix/sys/general.cfg

# Enable imap debug logging. See /var/opt/scalix/xx/tmp for output files
IMAP_LOGLEVEL=3

and restarting at least the imap daemon.

hope that helps.

I'll report back tomorrow, or the next day (on the road much of the day tomorrow). Thanks for helping! Right now I'm not encountering the issue.

[les]

I'll report back tomorrow, or the next day (on the road much of the day tomorrow). Thanks for helping! Right now I'm not encountering the issue.

Are the logs showing the same messages as your original post? is there anything else in the fatal log?

10.0.1 is pretty old, i know that in 11 there were some issues with imap and defunct processes being left behind. But they were fixed by 11.2.

it might be that your hitting a connection rate limit, or signon limit, but then those errors are usually clearly defined in the logs (although i cant remember back to version 10, that was so long ago... ;) )

try adjusting the following in general.cfg to see if it helps....

# Specifies the number of simultaneous signons that a user can have.
# The default is 17.
MAX_SIGNON_PER_USER=30

# connections for each IMAP session. The IMAP_CONNRATE_LIMIT restricts
# the rate at which clients can connect to the server, in this case, at
# most ten connections per second; if clients try to connect faster
# than that, the IMAP server simply slows down the rate at which it will
# accept new connections.
IMAP_CONNECTION_LIMIT=500
IMAP_CONNRATE_LIMIT=15

[KimVette]

Log of instance today:

Code: Select all

 1669 13:07:02.233 RSP: 44 OK IDLE completed
 1669 13:07:02.297 CMD: 45 SELECT  "Junk"
 1669 13:07:03.319 RSP: 45 OK [READ-WRITE] SELECT completed.
 1669 13:07:03.324 CMD: 46 UID FETCH 922:6967 (FLAGS)
 1669 13:07:22.402 RSP: 46 OK FETCH completed
 1669 13:07:23.020 CMD: 47 CHECK
 1669 13:07:23.020 RSP: 47 OK CHECK completed
 1669 13:07:23.076 CMD: 48 UID SEARCH UNDELETED SENTBEFORE " 6-Mar-2008"
32429 13:08:34.202 IMAP4 Server 10.0.1.3 on mail.biyn.local at Thu Mar 20 13:08:34 2008
32429 13:08:34.205 CMD: 1 CAPABILITY
32429 13:08:34.432 RSP: 1 OK CAPABILITY completed
32429 13:08:34.560 CMD: 2 AUTH plain
32429 13:08:34.621 RSP: 2 NO AUTHENTICATE failure, service unavailable
32429 13:08:34.623 CMD: 3 LOGIN "(username)" <password>
32429 13:08:34.658 RSP: 3 NO LOGIN failure, service unavailable
32429 13:08:42.250 CMD: 4 AUTH plain
32429 13:08:42.322 RSP: 4 NO AUTHENTICATE failure, service unavailable
32429 13:08:42.359 CMD: 5 LOGIN "(username)" <password>
32429 13:08:42.408 RSP: 5 NO LOGIN failure, service unavailable
32429 13:08:42.413 CMD: 6 LOGOUT
32429 13:08:42.414 RSP: 6 OK LOGOUT completed
32429 13:08:42.414 IMAP4 Satellite Server exiting.
11840 13:09:01.815 RSP: 40 OK IDLE completed
11840 13:09:01.818 CMD: 41 NOOP


. . . and it just occurred again:

Code: Select all

 3735 13:12:02.304 IMAP4 Server 10.0.1.3 on mail.biyn.local at Thu Mar 20 13:12:02 2008
 3735 13:12:02.306 CMD: 1 CAPABILITY
 3735 13:12:02.446 RSP: 1 OK CAPABILITY completed
 3735 13:12:20.302 CMD: 2 AUTH plain
 3735 13:12:20.466 RSP: 2 NO AUTHENTICATE failure, service unavailable
 3735 13:12:20.467 CMD: 3 LOGIN "(username)" <password>
 3735 13:12:20.543 RSP: 3 NO LOGIN failure, service unavailable
 3735 13:12:24.093 CMD: 4 AUTH plain
 3735 13:12:24.251 RSP: 4 NO AUTHENTICATE failure, service unavailable
 3735 13:12:24.252 CMD: 5 LOGIN "(username)" <password>
 3735 13:12:24.287 RSP: 5 NO LOGIN failure, service unavailable
 3735 13:12:24.292 CMD: 6 LOGOUT
 3735 13:12:24.292 RSP: 6 OK LOGOUT completed
 3735 13:12:24.292 IMAP4 Satellite Server exiting.
11840 13:12:31.219 RSP: 55 OK IDLE completed
11840 13:12:31.247 CMD: 56 NOOP
11840 13:12:31.247 RSP: 56 OK NOOP completed
11840 13:12:31.263 CMD: 57 UID FETCH 406320 (FLAGS)
11840 13:12:31.263 RSP: 57 OK FETCH completed
11840 13:12:31.312 CMD: 58 IDLE
11840 13:12:31.312 RSP: + idling



Code: Select all

 5682 13:48:48.761 CORE RSP: S2 OK MONITOR completed
 6120 13:48:48.809 RSP: 3 OK [READ-WRITE] SELECT completed.
 6120 13:48:48.812 CMD: 4 UID FETCH 922:6967 (FLAGS)
 6120 13:48:50.228 RSP: 4 OK FETCH completed
 6120 13:48:50.300 CMD: 5 UID SEARCH UNDELETED SENTBEFORE " 6-Mar-2008"
 6165 13:49:51.110 IMAP4 Server 10.0.1.3 on mail.biyn.local at Thu Mar 20 13:49:51 2008
 6165 13:49:51.113 CMD: 1 CAPABILITY
 6165 13:49:51.285 RSP: 1 OK CAPABILITY completed
 6165 13:49:51.287 CMD: 2 AUTH plain
 5682 13:49:51.399 CORE RSP: S1 OK AUTHENTICATE completed, now connected to mail.biyn.local
 6165 13:49:51.402 RSP: 2 NO AUTHENTICATE failure, service unavailable
 6165 13:49:51.405 CMD: 3 LOGIN "(username)" <password>
 5682 13:49:51.444 CORE RSP: S2 OK AUTHENTICATE completed, now connected to mail.biyn.local
 6165 13:49:51.446 RSP: 3 NO LOGIN failure, service unavailable
 6165 13:50:16.505 CMD: 4 AUTH plain
 5682 13:50:16.559 CORE RSP: S3 OK AUTHENTICATE completed, now connected to mail.biyn.local
 6165 13:50:16.565 RSP: 4 NO AUTHENTICATE failure, service unavailable
 6165 13:50:16.639 CMD: 5 LOGIN "(username)" <password>
 5682 13:50:16.673 CORE RSP: S4 OK AUTHENTICATE completed, now connected to mail.biyn.local
 6165 13:50:16.674 RSP: 5 NO LOGIN failure, service unavailable
 6165 13:50:16.681 CMD: 6 LOGOUT
 5682 13:50:16.697 CORE RSP: S5 OK LOGOUT completed
 6165 13:50:16.709 RSP: 6 OK LOGOUT completed
 6165 13:50:16.709 IMAP4 Satellite Server exiting.



Additional info:

Code: Select all

mail:/var/opt/scalix/tmp # free
             total       used       free     shared    buffers     cached
Mem:        774460     767000       7460          0      52416     214344
-/+ buffers/cache:     500240     274220
Swap:      1052216       9120    1043096


Code: Select all

mail:/var/opt/scalix/tmp # vmstat
procs -----------memory---------- ---swap-- -----io---- --system-- ----cpu----
 r  b   swpd   free   buff  cache   si   so    bi    bo   in    cs us sy id wa
 3  1   9120   7656  51220 227500    0    0    22    11    9    17  4  6 89  1
mail:/var/opt/scalix/tmp #



Are the logs showing the same messages as your original post? is there anything else in the fatal log?

10.0.1 is pretty old, i know that in 11 there were some issues with imap and defunct processes being left behind. But they were fixed by 11.2.

Unfortunately I am so swamped I do not have the time to upgrade. However I only very recently began to encounter this issue, starting early last week. Since there have been no server changes recently it is unlikely


it might be that your hitting a connection rate limit, or signon limit, but then those errors are usually clearly defined in the logs (although i cant remember back to version 10, that was so long ago... ;) )

try adjusting the following in general.cfg to see if it helps....

# Specifies the number of simultaneous signons that a user can have.
# The default is 17.
MAX_SIGNON_PER_USER=30

# connections for each IMAP session. The IMAP_CONNRATE_LIMIT restricts
# the rate at which clients can connect to the server, in this case, at
# most ten connections per second; if clients try to connect faster
# than that, the IMAP server simply slows down the rate at which it will
# accept new connections.
IMAP_CONNECTION_LIMIT=500
IMAP_CONNRATE_LIMIT=15[/quote]

current settings as of yesterday:

Code: Select all

IMAP_CONNECTION_LIMIT=500
IMAP_CONNRATE_LIMIT=20



MAX_SIGNON_PER_USER was not present so I entered it, with the value you recommended.

Note: third error block above was posted after adding MAX_SIGNON_PER_USER and rebooting.

[KimVette]

OK it happened again. This time, I telnetted in on port 143 - could not log in as me. I logged in as another user. The first login was a failure - this was due to a typo. I typed it more carefully the second time and it authenticated the other user. I then logged out and telnetted back in, and again could not log in under my username.

Code: Select all

 9923 15:15:23.691 CMD: 3 LOGIN "(my_username)" <password>
 5682 15:15:23.934 CORE RSP: S2 OK AUTHENTICATE completed, now connected to mail.biyn.local
 9923 15:15:23.935 RSP: 3 NO LOGIN failure, service unavailable
 9923 15:15:26.413 CMD: 4 AUTH plain
 5682 15:15:26.467 CORE RSP: S3 OK AUTHENTICATE completed, now connected to mail.biyn.local
 9923 15:15:26.470 RSP: 4 NO AUTHENTICATE failure, service unavailable
 9923 15:15:26.472 CMD: 5 LOGIN "(my_username)" <password>
 5682 15:15:26.506 CORE RSP: S4 OK AUTHENTICATE completed, now connected to mail.biyn.local
 9923 15:15:26.506 RSP: 5 NO LOGIN failure, service unavailable
 9942 15:15:28.479 IMAP4 Server 10.0.1.3 on mail.biyn.local at Thu Mar 20 15:15:28 2008
 9942 15:15:28.582 CMD: 1 CAPABILITY
 9923 15:15:28.585 CMD: 6 LOGOUT
 5682 15:15:28.604 CORE RSP: S5 OK LOGOUT completed
 9923 15:15:28.605 RSP: 6 OK LOGOUT completed
 9923 15:15:28.605 IMAP4 Satellite Server exiting.
 9942 15:15:28.798 RSP: 1 OK CAPABILITY completed
 9942 15:15:33.770 CMD: 2 AUTH plain
 5682 15:15:33.837 CORE RSP: S1 OK AUTHENTICATE completed, now connected to mail.biyn.local
 9942 15:15:33.840 RSP: 2 NO AUTHENTICATE failure, service unavailable
 9942 15:15:33.841 CMD: 3 LOGIN "(my_username)" <password>
 5682 15:15:33.955 CORE RSP: S2 OK AUTHENTICATE completed, now connected to mail.biyn.local
 9942 15:15:33.970 RSP: 3 NO LOGIN failure, service unavailable
 9942 15:15:47.027 CMD: 4 AUTH plain
 5682 15:15:47.067 CORE RSP: S3 OK AUTHENTICATE completed, now connected to mail.biyn.local
 9942 15:15:47.071 RSP: 4 NO AUTHENTICATE failure, service unavailable
 9942 15:15:47.074 CMD: 5 LOGIN "(my_username)" <password>
 5682 15:15:47.107 CORE RSP: S4 OK AUTHENTICATE completed, now connected to mail.biyn.local
 9942 15:15:47.108 RSP: 5 NO LOGIN failure, service unavailable
 9953 15:15:49.866 IMAP4 Server 10.0.1.3 on mail.biyn.local at Thu Mar 20 15:15:49 2008
 9953 15:15:49.924 CMD: 1 CAPABILITY
 9942 15:15:49.939 CMD: 6 LOGOUT
 5682 15:15:49.955 CORE RSP: S5 OK LOGOUT completed
 9942 15:15:49.971 RSP: 6 OK LOGOUT completed
 9942 15:15:49.971 IMAP4 Satellite Server exiting.
 9953 15:15:50.072 RSP: 1 OK CAPABILITY completed
 9953 15:15:55.183 CMD: 2 AUTH plain
 5682 15:15:55.320 CORE RSP: S1 OK AUTHENTICATE completed, now connected to mail.biyn.local
 9953 15:15:55.338 RSP: 2 NO AUTHENTICATE failure, service unavailable
 9953 15:15:55.339 CMD: 3 LOGIN "(my_username)" <password>
 5682 15:15:55.373 CORE RSP: S2 OK AUTHENTICATE completed, now connected to mail.biyn.local
 9953 15:15:55.374 RSP: 3 NO LOGIN failure, service unavailable
 9956 15:16:09.635 IMAP4 Server 10.0.1.3 on mail.biyn.local at Thu Mar 20 15:16:09 2008
 9956 15:16:17.098 CMD: a LOGIN "(other_username)" <password>
 9956 15:16:17.278 SASL:(FAIL): Password verification failed
 9956 15:16:17.355 RSP: a NO LOGIN failure, user name or password rejected
 9956 15:16:23.523 CMD: a LOGIN "(other_username)" <password>
 9956 15:16:23.624 RSP: a OK LOGIN completed, now connected to mail.biyn.local
 9956 15:16:25.649 RSP: quit BAD unrecognised command
 9956 15:16:28.229 RSP: logout BAD unrecognised command
 9956 15:16:30.205 RSP: quit BAD unrecognised command
 9956 15:16:32.093 CMD: a LOGOUT
 9956 15:16:32.094 RSP: a OK LOGOUT completed
 9956 15:16:32.094 IMAP4 Satellite Server exiting.
 9953 15:16:34.677 CMD: 4 AUTH plain
 5682 15:16:34.721 CORE RSP: S3 OK AUTHENTICATE completed, now connected to mail.biyn.local
 9953 15:16:34.726 RSP: 4 NO AUTHENTICATE failure, service unavailable
 9953 15:16:34.727 CMD: 5 LOGIN "(my_username)" <password>
 5682 15:16:34.761 CORE RSP: S4 OK AUTHENTICATE completed, now connected to mail.biyn.local
 9953 15:16:34.762 RSP: 5 NO LOGIN failure, service unavailable
 9988 15:16:36.961 IMAP4 Server 10.0.1.3 on mail.biyn.local at Thu Mar 20 15:16:36 2008
 9988 15:16:37.008 CMD: 1 CAPABILITY
 9953 15:16:37.013 CMD: 6 LOGOUT
 5682 15:16:37.094 CORE RSP: S5 OK LOGOUT completed
 9953 15:16:37.109 RSP: 6 OK LOGOUT completed
 9953 15:16:37.110 IMAP4 Satellite Server exiting.
 9988 15:16:37.142 RSP: 1 OK CAPABILITY completed
 9988 15:16:41.910 CMD: 2 AUTH plain
 5682 15:16:42.028 CORE RSP: S1 OK AUTHENTICATE completed, now connected to mail.biyn.local
 9988 15:16:42.031 RSP: 2 NO AUTHENTICATE failure, service unavailable
 9988 15:16:42.032 CMD: 3 LOGIN "(my_username)" <password>
 5682 15:16:42.067 CORE RSP: S2 OK AUTHENTICATE completed, now connected to mail.biyn.local
 9988 15:16:42.068 RSP: 3 NO LOGIN failure, service unavailable
10015 15:16:44.866 IMAP4 Server 10.0.1.3 on mail.biyn.local at Thu Mar 20 15:16:44 2008
10015 15:16:49.507 CMD: a LOGIN "(my_username)" <password>
 5682 15:16:49.710 CORE RSP: S1 OK AUTHENTICATE completed, now connected to mail.biyn.local
10015 15:16:49.714 RSP: a NO LOGIN failure, service unavailable



Code: Select all

             total       used       free     shared    buffers     cached
Mem:        774460     764928       9532          0      65960     345412
-/+ buffers/cache:     353556     420904
Swap:      1052216       3068    1049148


Code: Select all

mail:/var/opt/scalix/tmp # vmstat
procs -----------memory---------- ---swap-- -----io---- --system-- ----cpu----
 r  b   swpd   free   buff  cache   si   so    bi    bo   in    cs us sy id wa
 3  0   3068   9996  66108 345784    0    0    69    82  160   600 19 50 29  2
mail:/var/opt/scalix/tmp #

[les]

OK it happened again. This time, I telnetted in on port 143 - could not log in as me. I logged in as another user. The first login was a failure - this was due to a typo. I typed it more carefully the second time and it authenticated the other user. I then logged out and telnetted back in, and again could not log in under my username.

The problem is definitely isolated to your account.

Please do the following....

logout of mail completely.
find out your system login...

omshowu -f -n "Kimberley Lazarski"

do a ps -ef |grep <system_login_number>

kill any left over imap processes under your system login.

go to your "user folder" (see the omshowu command from earlier)

i.e. /var/opt/scalix/user/g00003b

and delete the imap-cache directory.

Then run a complete omscan in full fix mode over your mailbox.

omscan -Aafvx -U "Kimberley Lazarski"

Once thats all done log back in.

One other question.... do you have any public folders in use here? If so can you confirm that you have permissions to access them, especially at the root level?

[KimVette]

Code: Select all

mail:~ # omshowu -f -n "Kimberly Lazarski"
Authentication ID: {username witheld}
User Name : Kimberly Lazarski /CN=Kimberly Lazarski
MailNode : mail,biyn
Internet Address : "Kimberly Lazarski" <kim@biyn.com>="Kimberly Lazarski" <kim@biyntech.com>="Kimberly Lazarski" <kim@biyndevelopment.com>="Kimberly Lazarski" <katse@biyn.com>="Kimberly Lazarski" <katse@biyndevelopment.com>="Kimberly Lazarski" <zoltar@biyn.com>="Kimberly Lazarski" <zoltar@biyndevelopment.com>
System Login : 60535
Password : set
Admin Capabilities : YES
Mailbox Admin Capabilities : NO
Language : AMERICAN
Virtual Vault : Enabled (default)
Mail Account: Unlocked
Last Signon : 03.21.08 11:06:27
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
User Folder : ~/user/g000037/00000v8:1
User Class : Full


So I checked for imap-cache:

Code: Select all

mail:/var/opt/scalix/user/g000037 # ls -lha
total 296M
drwxrwx---   3 scalix scalix  544 2007-12-19 13:44 .
drwxrwx--x  20 scalix scalix  480 2007-05-08 22:26 ..
-rw-rw----   1 scalix scalix 289M 2008-03-21 11:34 0000001
-rw-rw----   1 scalix scalix  32K 2007-12-19 13:49 0000002
-rw-rw----   1 scalix scalix 6.7M 2008-03-13 16:44 0000003
-rw-rw----   1 scalix scalix  32K 2008-03-21 11:29 0000004
-rw-rw----   1 scalix scalix 3.0K 2006-04-17 17:54 0000005
-rw-rw----   1 scalix scalix  197 2008-03-20 13:22 000002g
-rw-rw----   1 scalix scalix    0 2006-04-17 17:54 000002g.lck
-rw-rw----   1 scalix scalix  704 2008-03-20 13:34 000002m
-rw-rw----   1 scalix scalix  102 2007-07-01 22:50 000002n
-rw-rw----   1 scalix scalix    0 2006-04-17 17:54 000002n.lck
-rw-rw----   1 scalix scalix 1.4K 2008-03-21 11:15 000002o
-rw-rw----   1 scalix scalix  72K 2008-03-21 11:34 000002q
-rw-rw----   1 scalix scalix  771 2007-05-09 21:10 000003d
-rw-rw-r--   1 root   scalix   53 2008-02-11 17:20 000003v.1
-rw-rw----   1 scalix scalix    0 2006-04-17 17:54 000003v.1.lck
-rw-rw----   1 scalix scalix    0 2006-04-22 16:56 00000fk
-rw-rw----   1 scalix scalix  13K 2008-03-21 11:34 00000v8
drwxrwxr-x   2 scalix scalix   80 2007-12-17 00:06 00000v8.ofs
-rw-rw----   1 scalix scalix   92 2006-04-19 21:39 000020h
mail:/var/opt/scalix/user/g000037 # cd 00000v8.ofs
mail:/var/opt/scalix/user/g000037/00000v8.ofs # ls -lha
total 4.5K
drwxrwxr-x  2 scalix scalix  80 2007-12-17 00:06 .
drwxrwx---  3 scalix scalix 544 2007-12-19 13:44 ..
-rw-rw----  1 scalix scalix 256 2008-03-18 12:07 status.info
mail:/var/opt/scalix/user/g000037/00000v8.ofs # cd ../../..
mail:/var/opt/scalix # find . -iname imap-cache
mail:/var/opt/scalix #                               


It doesn't seem to exist

Public folders: I do have access to them.

[KimVette]

The omscan command you provided didn't work so I did this instead:

Code: Select all

omscan -Avx -U "Kimberly Lazarski"

The problem still occurred so I am trying this now:

Code: Select all

omscan -Afvx -U "Kimberly Lazarski"

[les]

The omscan command you provided didn't work so I did this instead:

Code: Select all

omscan -Avx -U "Kimberly Lazarski"

The problem still occurred so I am trying this now:

Code: Select all

omscan -Afvx -U "Kimberly Lazarski"

interesting that you didn't have an imap-cache directory. perhaps thats a version 11 thing only, i dont have any version 10 sites anymore so i cannot verify. Version 10 must have done things differently. Do any other accounts have imap-cache directories?

Likewise the omscan command is from version 11, check the man pages in version 10 for appropriate switches, but what you've run should help.

[jaime.pinto]

Try the following:
Incoming Server Settings:
Type: IMAP Mail Server
Port: 993

Securiy Settings
(o) SSL
[_] Use secure authentication (don't check)
Outgoing Server (SMTP)
Port: 465
Security and Authentication
[_] Use name and password (don't check)
user secure connection:
(o) SSL

[KimVette]

I don't have it running with SSL.

Also, no other accounts have imap-cache directories. There are no imap-cache directories on the server anywhere.

[jaime.pinto]

There is always imap-cache on the server for every account, in fact I don't even know if it's possible not to have this thing.

On previous occasions when I have password problems with Thunderbird they always related to the encryption scheme I selected on the secure connection preferences. I found out that when I use SSL or TLS and in addition "Use secure authentication" the password got encrypted "twice in the row" and the server didn't know what to do with it. So, either you don't use secure connection (no SSL or TLS) and use secure authentication for the password or the other way around.