Scalix Forums

Hi,

I am constantly getting these error messages from the scalix server monitor periodic email;

ERROR IMAP Server Da(IMAP Server Pr) Mon Feb 25 09:39:03 2008
[OM 24070] Debug message for Lab use :
imapMimeUpdateCRecNums: Could not open/read container
User Name: T### K### / mailserv/CN=T### K###
Pid of logging process: 25422

Does anyone understand them and how I can I resolve this problem?

Thanks,
Brett

bcarruthers wrote:Hi,

I am constantly getting these error messages from the scalix server monitor periodic email;

ERROR IMAP Server Da(IMAP Server Pr) Mon Feb 25 09:39:03 2008
[OM 24070] Debug message for Lab use :
imapMimeUpdateCRecNums: Could not open/read container
User Name: T### K### / mailserv/CN=T### K###
Pid of logging process: 25422

Does anyone understand them and how I can I resolve this problem?

Thanks,
Brett

Check the users mailstore with omscan. Run it in full check and fix mode.

To check absolutely everything for a user with a common name of Joe Bloggs (while they are logged off)

omscan -A -f -S -x -v -U "Joe Bloggs"

Note the output and see if that helps.

The output of the mailbox scan came back with no errors and Im still getting this in my scalix errors logs sent twice a day to postmaster (username replaced with a b);



Scalix Monitor Output on Wed Feb 27 00:00:06 EST 2008
Sending computer is mailserv.iii.net.au




--------------------------------------------------------------------

Scalix Errors



ERROR IMAP Server Da(IMAP Server Pr) Tue Feb 26 12:04:51 2008
[OM 24070] Debug message for Lab use :
imapMimeUpdateCRecNums: Could not open/read container
User Name: a b/ mailserv/CN=a b
Pid of logging process: 19105


ERROR IMAP Server Da(IMAP Server Pr) Tue Feb 26 12:04:51 2008
[OM 3433] The open container reference provided is invalid.
User Name a b / mailserv/CN=a b
Pid of logging process: 19105


<this message another 1000 times>

ERROR IMAP Server Da(IMAP Server Pr) Tue Feb 26 22:43:15 2008
[OM 3433] The open container reference provided is invalid.
User Name: a b / mailserv/CN=a b
Pid of logging process: 18911


--------------------------------------------------------------------

Scalix's Error Queue Contents



-------------------

Reference Number: 5854369
Ack Id: (b)(038)(b)AAAAAAAAAAAYAAAAAAAAAFHUJrrs0KZNkUWfsSrAm7vCgA
Sender:
Subject:
Message Type: ACK
Sent: 01.14.08

-------------------

Reference Number: 3001139
Ack Id: D6049AB5E256E04DAF52D6BCC46C1631024E1634(a)stlsgnxch01.st
Sender:
Subject:
Message Type: ACK
Sent: 10.10.07

--
This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.

what scalix version are you using?

is this user accessing via imap client, outlook or swa?

if its imap log the user off, find out the users directory and remove the imap-cache folder to let the cache be rebuilt.

omshowu -f -n "Joe Bloggs"

...will show some info like the example below ....
System Login : 55006
User Folder : ~/user/g00003b/00000v8:1

go to /var/opt/scalix/XX/s/users/g00003b

Make sure no processes are running via the users System Login (i.e. they have fully logged off), use ps -ef |grep 55006

then remove the imap-cache directory

Log back in and see if things improve.