Users can't list folder contents in SWA, have IMAP issues

[pcrock]

Ben,

I've had exactly the same here today, I'm not 100% sure how I fixed it, but fix it I did.
I spotted the mime browser cache service was dead, restarted it and it died again.

I ran omtidyallu -M for about two seconds, realised how log it might take and killed it.

I restarted the browser cache (omon mime) again and it seemed to fix it.

What or how this worked who knows, it's got about 40 people off my back this morning though.

It seems strange that these errors seem to appear at around the same time to various people, is there a new form of spam message that is killing the service somehow?
I've no idea how to find that out though, just a thought.

Phill

[gren]

I believe this implies that IMAP is sitting waiting for a converter program to complete.
There should be a child process (probably rtf2html). That in turn may also have child processes (r2netcmd.bin perhaps). Perhaps an strace of those processes would be useful.

Regards,
Gren.

[btisdall]

Hi Gren,

Running omtidyu -M on the user's mailbox fixed the issue.

Cheers,

Ben.

[btisdall]

Thank you very much for the lead on this pcrock - as mentioned aboveI ran omtidyu -M on the mailbox & the issue was solved.

Cheers!

[gren]

Glad the problem is fixed nw. Thanks to pcrock too
Regards,
Gren.

[pcrock]

Do I get my $300 support incident fee now?