Corrupt Message

[ScalixSupport]

Hi MDAFederal!

Do you refer to the errors:

ERROR Service Router(Service Router) 04.04.07 16:39:19
[OM 5181] Reply timed out or invalid - Mapper protocol problem.
Command sent: SCAN:/var/opt/scalix/data/00000bf/00pa19p
Reply received:


ERROR Service Router(Service Router) 04.04.07 16:39:32
[OM 5181] Reply timed out or invalid - Mapper protocol problem.
Command sent: QUIT Please Close This Session
Reply received: 271 No viruses found


ERROR Service Router(Service Router) 04.04.07 16:39:32
[OM 5183] A Mapper error has been detected.
Current errno value: 4
-> tf_GetINT32
<- tf_GetINT32
-> tf_GetINT16
<- tf_GetINT16
-> vs_CheckAndScanFile
-> vs_ScanActive
<- vs_ScanActive
-> tf_GetINT32
<- tf_GetINT32
-> tf_GetINT32
<- tf_GetINT32
-> vs_omCheckAndScan
-> vs_omScanFile
-> vs_GenericScanFile
<- /build/10.0.1.3/src/lib/rsl/rsl_match.c:397[100,5183]
<- /build/10.0.1.3/src/lib/rsl/rsl_match.c:243[100,5183]


ERROR Service Router(Service Router) 04.04.07 16:40:43
[OM 5183] A Mapper error has been detected.
<- tf_GetINT32
-> tf_GetINT16
<- tf_GetINT16
-> vs_CheckAndScanFile
-> vs_ScanActive
<- vs_ScanActive
-> tf_GetINT32
<- tf_GetINT32
-> tf_GetINT32
<- tf_GetINT32
-> vs_omCheckAndScan
-> vs_omScanFile
-> vs_GenericScanFile
<- /build/10.0.1.3/src/lib/rsl/rsl_match.c:397[100,5183]
<- /build/10.0.1.3/src/lib/rsl/rsl_match.c:1558[100,5183]
<- /build/10.0.1.3/src/bin/sr/sr_main.c:3988[100,5183]


SERIOUS ERROR Background Sea(Background Sea) 04.05.07 07:23:37
[SYS 2] No such file or directory
File Name: /var/opt/scalix/data/00000ri/00pcrhr
Current errno value: 2
-> sfl_CloseItem
<- sfl_CloseItem
<- ct_CloseCtner 3001
-> tf_CloseFile
<- tf_CloseFile
-> ct_RawOpenCtner
-> im_OpenItem
-> sfl_OpenItem
-> im_ItemRef2FName
<- im_ItemRef2FName
-> sfl_OpenSfl
-> im_OpenItem
-> im_ItemRef2FName
<- im_ItemRef2FName
<- /build/10.0.1.3/src/lib/ombase/os/os_open.c:120[1,2]
<- /build/10.0.1.3/src/lib/ombase/sfl/sfl_base.c:369[1,2]

If you are aware of the users whose mailbox are troublesome, I would first suggest you
to run omscan for them, perform the steps below to try and resolve the issue:

Code: Select all

omoff -wd0 omscan 
omscan -Z     
omon omscan     

You need to watch the status of the omscan process using the command:

Code: Select all

omscan -t

Wait until you get a message that says "Current server cycle not started;
service reset or delayed".

Now try to fix the mailstore related issues in active mode using the
below given command:

Code: Select all

omscan -Avfx -U <username> 

Create a new post that would be great to avoid confusions. Do reply with the link to the
post you created so that we could work further toward issue resolution.

Thanks,
Subir

[ScalixSupport]

Hi MDAFederal!

The command sxmkindex was a part of Scalix 11 and above, however, you can try omtidyallu -M to pre-generate MIME and also Restart the MIME browser process using the commands:

Code: Select all

omoff -wd 0 mbc
omon mbc

Hope this helps.

Thanks!
Subir

[TRACKS]

Hi!

Lets try to create new index, using the steps below:
1. shut down the scalix server
2. remove all the files in ~/indexwork (/var/opt/scalix/??/s/indexwork)
3. restart the server
4. run sxmkindex, sxmkindex -r 0

I feel this should help you.

Thanks,
Subir

Subir,
I tried this along with all the other tings in this thread and I am still having the issue.

WARNING Internet Mail (Outgoing ) 04.25.07 08:49:16
[OM.UX 1531] Error in decoding file

<- tf_ReadRecord 44000 56
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
-> tf_GetINT32
<- tf_GetINT32
<- tf_ReadRecord 44000 56
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
<- tf_ReadRecord:NO
-> tnef_getPastRendData
<- tnef_getPastRendData
-> tnef_getPastRendData
<- tnef_getPastRendData
<- /build/11.0.2/src/lib/tnef/tnef_encode.c:692[102,1531]


WARNING Internet Mail (Outgoing ) 04.25.07 08:49:16
[OM.UX 3001] Failed to convert message to MIME format - moving message to ERROR queue

Note: This is only a problem on my users using the outlook connector