Can't login "the username or password is incorrect"

[skf]

For some reason one of my user can't login to the mail. We tried webmail and thunderbird.
I tried change the password through sac and ommodu

omshowu give me:

Authentication ID: stoy@bluespec.com
User Name : Joseph Stoy /CN=Joe Stoy
MailNode : bluemail
Internet Address : "Joe Stoy" <stoy@bluespec.com>="Joe Stoy" <stoy@bluemail.bluespec.com>
System Login : 60561
Password : set
Admin Capabilities : NO
Mailbox Admin Capabilities : NO
Language : AMERICAN
Virtual Vault : Enabled (default)
Mail Account: Unlocked
Last Signon : 03.30.06 16:32:41
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
User Class : Full

If i try omscan -u i don't see this user!?

Please help me

[ScalixSupport]

Hi. What name is the user trying to logon as? Can he logon to Outlook, just not SWA and IMAP? Can you also post the output from:

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omsearch -e "cn=joe Stoy" -m @all-attr@ -v

Thanks,
Rachel

[skf]

Hi. What name is the user trying to logon as? Can he logon to Outlook, just not SWA and IMAP? Can you also post the output from:

Code: Select all

omsearch -e "cn=joe Stoy" -m @all-attr@ -v

Thanks,
Rachel

He Use Thunderbird,
Name of the user is stoy@bluespec.com

omsearch -e "cn=joe Stoy" -m @all-attr@ -v

S=Stoy
G=Joseph
OU1=bluemail
CN=Joe Stoy
INTERNET-ADDR="Joe Stoy" <stoy@bluespec.com>="Joe Stoy" <stoy@bluemail.bluespec.com>
ENTRY-TYPE=1
UL-AUTHID=stoy@bluespec.com
UL-CAPS=6
UL-CLASS=Full
UL-IL=AMERICAN
HOST-FQDN=bluemail.bluespec.com
GLOBAL-UNIQUE-ID=19600000a28e1234-791.001.861.291
LOCAL-UNIQUE-ID=1697
CNTRY=US
IA-FORMAL=stoy@bluespec.com=stoy@bluemail.bluespec.com
S-SDX=S300
G-SDX=J210
DBV-ID=33554468

[ScalixSupport]

All of that looks fine. Are you using some type of external authentication? If so, I'm guessing the AuthID doesn't match the UID value for that user.

What happens when you type:

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omlogon -h 127.0.0.1 -u "Joe Stoy/bluemail" -p PASSWORD

where PASSWORD is the user's password. If that works, type omlogoff to log back off. If that works, have the user use "Joe Stoy" as his Thunderbird logon name and see if that works.

Thanks,
Rachel

[skf]

All of that looks fine. Are you using some type of external authentication? If so, I'm guessing the AuthID doesn't match the UID value for that user.

What happens when you type:

Code: Select all

omlogon -h 127.0.0.1 -u "Joe Stoy/bluemail" -p PASSWORD

where PASSWORD is the user's password. If that works, type omlogoff to log back off. If that works, have the user use "Joe Stoy" as his Thunderbird logon name and see if that works.

Thanks,
Rachel

No i do not have any Ldap,NIS...

omlogon -h 127.0.0.1 -u "Joe Stoy/bluemail" -p *******

User name not known
Unable to connect, hostname/username invalid

[ScalixSupport]

My fault, you have his name defined as "Joseph Stoy", not "Joe Stoy" so type:

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omlogon -h 127.0.0.1 -u "Joseph Stoy/bluemail" -p PASSWORD

and if that works have him try logging on as "Joseph Stoy" via Thunderbird.

Thanks,
Rachel

[skf]

My fault, you have his name defined as "Joseph Stoy", not "Joe Stoy" so type:

Code: Select all

omlogon -h 127.0.0.1 -u "Joseph Stoy/bluemail" -p PASSWORD

and if that works have him try logging on as "Joseph Stoy" via Thunderbird.

Thanks,
Rachel

It works on a server, but when i created account under thunderbird or outlook(without scalix connct) it's rejected me

[ScalixSupport]

Okay, let's try this. From the user's machine open a Command Prompt and type:

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telnet SCALIX-SERVER 143


where SCALIX-SERVER is your Scalix Server's hostname. You should see something like:

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* OK Scalix IMAP server 10.0.0.175 ready on SCALIX-SERVER

Now type:

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10 login "Joseph Stoy" PASSWORD


where PASSWORD is his password. What did it say (please post the results here)? Now type:

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20 logout


to exit.

Thanks,
Rachel