changing from standard user to premium user

[btorch]

Whenever I change a user from standard to premium , that user is not able to view public folders. The icon for the folder does appear with a green symbol but it cannot be expanded. When I create a premium user that user can view it but not if I change from standard to premium....

any thoughts on this ?

[ScalixSupport]

With Scalix 10, the IMAP server changed behaviour. In order to allow for a faster startup, an IMAP process will remain running when a user signs out.

This can cause some issues if you change the user details without closing down that session. If you used SAC to change the user from standard to premium then the IMAP session isn't closed down. This is due to be fixed in the next major release.

What you can do is to run the command

Code: Select all

ommodu -o "User Name" --requireSignoff

If that doesn't work, run the command

Code: Select all

omshowu -n "User Name" | grep ^System

and take a note of the System Login value, then run

Code: Select all

ps -ef | grep in.imap | grep XXXX

where XXXX is the System Login value.

Make sure that the user is signed off. You can then kill that process and have the user sign in again.

Cheers

Dave