Upgraded to 10 and license not working!!! No Premium Users?

[BigBirdy]

We just went through the upgrade to Scalix 10 and I pasted our new license which indicates it supports our main domains of pbco.ca traqprogram.ca and bcbim.ca. However, I am getting bounced messages with the errors below. Also, wen into the SAC and tried to start modifying our licensed users to Premuim and I get another error "Could not get enough licenses to configure this user". I also checked the license section in the SAC and it lists we have 25 Premium Users and unlimited Standard Users?

Message could not be delivered to the following recipient:

jmichaan@pbco.ca

because: The recipient's mailbox has been configured with an unlicensed domain.
----- Inline Attachment Follows ----- ----------------------------- TRACE REPORT -----------------------------

03/03/06 18:49:38 Passive Routing Record: ** Message Relayed
Node: pbco-server2 Address: pbco-server2,pbco
03/03/06 18:49:38 Passive Operation Record: ** Public DistList expanded:
Alerts / pbco-server2, pbco/CN=PBCO System Alerts
Owned By: Johnny Stork / pbco-server2, pbco
03/03/06 18:49:39 Passive Routing Record: ** Message Relayed
Node: pbco-server2 Address: pbco-server2,pbco
03/03/06 18:49:39 Passive Operation Record: ** Public DistList expanded:
Administrators / pbco-server2, pbco/CN=PBCO Administrators
Owned By: Johnny Stork / pbco-server2, pbco
03/03/06 18:49:39 Passive Routing Record: ** Message Relayed
Node: pbco-server2 Address: pbco-server2,pbco
03/03/06 18:49:41 Active Operation Record: ** Message Submission
03/03/06 18:49:41 Active Routing Record: ** Message Relayed
Node: pbco-server2 Address: pbco-server2,pbco

[florian]

You should probably send an email to the support mailbox as well.

could you possibly post the output of the sxlicense command and output of the

omshowu -n username

and

omsearch -e S=<lastname of user> -m @ALL-ATTR@

commands.
Thx,
F.

[BigBirdy]

Thanks, I had also sent the issue to support. The problem was the license service not starting after the upgrade and I had forgotten about the note in the email about the upgrade, that this may happen. A simple start of omlicmon fixed the problem but we are still watching the que's to be sure.

Thanks :)