Two root level folders with same the name, can't delete.

[kdavis]

All,

I haven't found an answer yet, but it appears that others are having similar problems. I am using Scalix CE v10.0.0.175. I created a rule to move a message to "Deleted Items". I assumed that messages that met the rule would be moved here. It didn't work, so I changed the rule to delete the message. Works.

As a result of my rule creation and editing I have two "Deleted Items" folders... the default folder that Scalix created for trash and the other that I assume was the result of my "move to folder" rule. I would like to remove the folder my rule created. I get a an error when trying to delete the folder as well as when I try to rename it. I think this has to do with the fact that the system has to root level "Deleted Items" folders.

Any fixes? I have been running Scalix CE for a year now and this is the first problem I have encountered with the system.

Keith

[ScalixSupport]

Hi,

what client are you trying to delete the extra folder with? Outlook? If you have tried with IMAP, please try using Outlook and vice-versa.

Cheers,

Sascha.

[kdavis]

I have tried deleting the folder with the Scalix web client and Mozilla Thunderbird (IMAP) without any results.

[ScalixSupport]

SWA is an IMAP client, so please go ahead and try with Outlook.

Cheers,

Sascha.

[kdavis]

I would like too, however I use Linux and do not have access to Outlook. Is there another way to correct the problem?

[kdavis]

Was anyone at Scalix able to reproduce the problem or find a workaround that would not require Outllook to remove the folder? There has to be a way of identifying a file or what not that can be deleted to remove the folder.

[ScalixSupport]

Hi,

you can delete the folder using omcontain.

To use omcontain you will need a password, which is <edited to remove the password>.

Use "u" to open the user, then "l" to list the folders and "o" to open a folder - work your way thru to the folder you want to "d" delete. Alternatively, you could purchase a support incident and we go to your box and fix it remotely.

Cheers,

Sascah.

[kdavis]

Thanks! I'll give it shot...

[kdavis]

Worked like a champ! Thanks again for the pointer!

Keith

[christoph.lukas]

I am suffering from a very similar problem as kdavis.

* Create server side rules with sxaa
* Forgot the / at the beginning of the folder name
* Now I have 3 folders cloned with identical names ( shown with sxmboxlist )
* These folder can not be deleted by swa or evolution
* I have no easy possibilty to run outlook

Is there a chance to get the omcontain password? Perhaps via a private message?

Thanks in advance,
Christoph

[MarkRichards]

I too have the same problem. I have a user that created a rule to match from address and place in a folder /XMail, then they created a rule ( listed under the first ) that if the new mail contains eBay, then place in /Inbox.

Now they have to Inbox folders. Both show new mail when it arrives. I can move the rule created Inbox folder to the trash and purge it using any imap client, but it keeps showing back up.

I am looking for the password as well. Anyone willing to send it to me ?

thanks,
Mark

[MarkRichards]

Thanks for the PM. This worked very well. Took about 5 minutes.

thanks again.