Missing User Directories

[jillrae]

When I run ommaint -weekly I get the following:

Missing user directories ....
~/user/u000048

I know how the clean up the ophans but this a new one. How do I fix this?

jillrae

[ScalixSupport]

Hi Jillrae!

Does this folder exist, the ~ represent the instance folder at /var/opt/scalix/??/s?

Thanks,
Subir

[jillrae]

No, the folder does not exist at

/var/opt/scalix/??/s/user/

[KevinAnderson]

Hi Jillrae

omshowu -O $((32#??))

where ?? is the last letters from your directory, 48 in your case. This is the user's ID in base32, and that ugliness will convert it to something usable for omshowu.

A big thanks to Dave for the format which makes this simple.

This will show which user is associated with the missing directory. Hopefully, (and I'd bet on it) you will see an error that the user doesn't exist. If it shows a user, then do NOT continue with deleting the directories as indicated in the next paragraph.

That will then allow you to delete the folder. Most likely, you will see that /var/opt/scalix/??/s/user/u000048 does not exist, but that the related folder, which starts with a g, does exist. If you delete the "g" folder, the error will go away.

In some circumstances, it seems that when a user is deleted, one of their folders is not removed, and this error is the result. It's not serious, but it's annoying.

Kev.

[KevinAnderson]

I should say too, that to clean the orphans, you should run "omscan -Aavfx". You will likely need to run it 2 or 3 times before all the orphans are gone. If it takes more than 5, you should probably report that here too.

Kev.

[jillrae]

No hits, No runs, No erros, No missing users, No orphans! A home run!

Thanks

jillrae

PS What can I say, spring FINALLY arrive here :-)

[rudi]

Hi,

I have this error below when I make a omscan -Aavfx. The Version is Scalix Server 11.0.4 OS SLES9.

Checking/Scanning message lists .... done.
Scanning name directories .... done.
Scanning temp domain .... done.
Checking/Scanning message queues .... done.

Missing children ....

Owner Info :
Parent Container : ~/user/g00004a, RecNum : 0
Missing Child : ~/user/g00004a/00000v8
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g00004a, RecNum : 1
Missing Child : ~/user/g00004a/0000001
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g00004a, RecNum : 2
Missing Child : ~/user/g00004a/0000002
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g00004a, RecNum : 3
Missing Child : ~/user/g00004a/0000003
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g00004a, RecNum : 4
Missing Child : ~/user/g00004a/0000004
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g00004a, RecNum : 5
Missing Child : ~/user/g00004a/0000005
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g000042, RecNum : 0
Missing Child : ~/user/g000042/00000v8
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g000042, RecNum : 1
Missing Child : ~/user/g000042/0000001
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g000042, RecNum : 2
Missing Child : ~/user/g000042/0000002
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g000042, RecNum : 3
Missing Child : ~/user/g000042/0000003
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g000042, RecNum : 4
Missing Child : ~/user/g000042/0000004
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g000042, RecNum : 5
Missing Child : ~/user/g000042/0000005
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g000047, RecNum : 0
Missing Child : ~/user/g000047/00000v8
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g000047, RecNum : 1
Missing Child : ~/user/g000047/0000001
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g000047, RecNum : 2
Missing Child : ~/user/g000047/0000002
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g000047, RecNum : 3
Missing Child : ~/user/g000047/0000003
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g000047, RecNum : 4
Missing Child : ~/user/g000047/0000004
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g000047, RecNum : 5
Missing Child : ~/user/g000047/0000005
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Missing user directories ....
~/user/u00004a
~/user/u000042
~/user/u000047

Disk usage ....

USER NAME IN OUT PDG FCAB DLST WB TOTAL (KB)


Bulletin Board area - - - - - - 184584

sxadmin /mail,node/CN=sxad 1526 1 22 92874 1 1 94425
sxqueryadmin /mail,node/CN 1 1 1 2 1 1 7
Test User/mail,node/CN=We 13 1 5 15 1 1 36
********138 0 0 0 0 0 0 0
testbenutzer /mail,node/CN 1 1 1 12 1 1 17
********130 0 0 0 0 0 0 0
********135 0 0 0 0 0 0 0

The "missing childs" don't exist. There are only this files in it:

-rw-rw---- 1 scalix scalix 54 Mar 12 16:23 000002n
-rw-rw---- 1 scalix scalix 0 Mar 12 16:23 000002n.lck

I ran omscan -Aavfx 5 times, but it doesn't help. How can I fix this problem?

[mikethebike]

Rudi,

based on you routput do the following:

omshowu -O 138
omshowu -O130
omshouw -O 135

if users are not returned for those, delete the u and g directories and their contents
rm ~user/g*4a/*
rmdir ~user/g00004a
rm ~user/u*4a/*
rmdir ~user/u*4a

etc

,then re-run the omscan.

Mick

[rudi]

Hi,

that works, thanks!!!!

Do you know what I can do with bad extensions, after an omscan -Aavfx:

Bad extensions ....

Owner Info : Stefan Smith / mail, node/CN=Smith, Stefan
Parent Container : ~/data/00000fh/00ibngk:1, RecNum : 85
Child Affected : ~/data/000001j/00ih6na:1
Child Subject : =?UTF8?b?U3QuIFDDtmx0ZW4=?=

Thanks for your help!!!!!

[mikethebike]

Rudi,

the omscan with "vfx" option will fix/remove those bad extensions

Mick

[rudi]

Yes, the error was fixed.
Thanks!!!!!

[lleahu]

I'm having the same problem, however, even after 5 attempts of omscan, I still get this error:

---------------------------------------------------------------------
# omscan -Aavfx

Missing children ....

Owner Info : sxadmin / sxmail/CN=sxadmin
Parent Container : ~/user/g000035, RecNum : 1
Missing Child : ~/user/g000035/0000001
Child Type : Container.
Child Creator : sxadmin /sxmail/CN=sxadmin
Child Subject : User Folder.
--------------------------------------------------------------------

Any thoughts on how to fix this?

[lleahu]

Some more information:

When I try to export sxadmin's mailbox so that I can delete and re-create the user and not loose any email, I get the following error:

sxmboxexp : [SYS 2] /var/opt/scalix/sl/s/user/g000035/0000001 file system error number 2

Any thoughts on how to resolve?

[mikethebike]

Hi,
that sounds a bit tougher to fix.
I think that user is missing the "inbox" container.

The only thing I can think at this time, is to look in that "g" directory to see if there is a 0000001 file, if there is not and you think there should be other data in folders, do this.

Create a new user, and find that new user's "g" directory

omshowu -n "new user" -f

copy that new user's 0000001 file into /var/opt/scalix/sl/s/user/g000035

Then perform the copy out

Mick

[lleahu]

Hi,
that sounds a bit tougher to fix.
I think that user is missing the "inbox" container.

The only thing I can think at this time, is to look in that "g" directory to see if there is a 0000001 file, if there is not and you think there should be other data in folders, do this.

Create a new user, and find that new user's "g" directory

omshowu -n "new user" -f

copy that new user's 0000001 file into /var/opt/scalix/sl/s/user/g000035

Then perform the copy out

Mick

Thank you very much Mick!!

That works.