Error message in OMSHOWLOG

[jillrae]

I get the following error when I do an OMSHOW LOG

ERROR IMAP Server Da(IMAP Server Pr) 05.01.07 23:38:22
[OM 24070] Debug message for Lab use :
imapMimeGetTextPreview: Could not open container for dref: 0001a4ba6a1b5215
User Name: JJ User / gcsmail, garrettcontaine/CN=JJ User


WARNING IMAP Server Da(IMAP Server Pr) 05.01.07 23:38:22
[OM 3418] The record number supplied is invalid.
User Name: JJ User / gcsmail, garrettcontaine/CN=JJ User
<- appendImapAddressList
<- appendEnvelope
-> imapMimeGetTextPreview
-> imapMimeUpdateCRecNums
-> ct_ReadNextContentRec
<- ct_ReadNextContentRec
<- imapMimeUpdateCRecNums
-> ct_FindDITEntryByRef
-> ct_DecodeDirectRef
<- ct_DecodeDirectRef
-> ct_FindDITEntry
<- ct_FindDITEntry
<- ct_FindDITEntryByRef
-> ct_ReadContentRec 3001 0
<- ct_ReadContentRec 3001 0
<- /build/11.0.3/src/bin/imap41/imap41_mime.c:1258[3,3418]

What container is it referring to? This happends a few times per day, but not always the same user.

jillrae

[ScalixSupport]

Hi!

I would request you to perform the steps below to try and resolve this, first we would
perform omscan for the user in question, and then would clear the imap-cache.

Run omscan as below:

Code: Select all

omoff -d0 omscan
omscan -Z     
omon omscan     

You need to watch the status of the omscan process using the command:

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omscan -t

Wait until you get a message that says "Current server cycle not started; service reset
or delayed".

Now try to fix the mailstore related issues in active mode using the below given
command:

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omscan -Avfx -U <username>

Note: <username> should be the username for the user in question.

Clear imap-cache using steps as below:
Once, omscan gets over, we need to clear the imap cache for this user, follow the steps
below:
1. make sure the user is logged out, i.e.

Code: Select all

omstat -u all

should not show any more sessions for any user.

2. determine the user folder directory, i.e.

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omshowu -n <lastname> -f

Note: <lastname> should be the lastname of the user in question.

3. Go there (the so-called g-directory of the user)

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cd /var/opt/scalix/??/s/user/????????/

4. This should have a subdirectory called imap-cache. delete that:

Code: Select all

rm -r imap-cache

5. Try accessing the user's mailbox using IMAP again.

Now, restart scalix-tomcat service and try again.

Thanks,
Subir