Problems with service-levels and redirects

[Kris]

I have the following problem:

I have about 30 people with an SWA-only account. Those people are only allowed to send and receive e-mail from within our company, so I used the howto from the knowledgebase to setup service levels. This all works fine.

For each of those 30 people I have made a redirect (using sxaa: sxaa --user <user> --redirect manager@company.nl --retain) to their manager, because the manager needs to get all the e-mail too. So far so good, everything works.

No I have problems when one of those 30 people sends an e-mail to one of the other 30 people The message is sent, but the redirect doesn't get sent. Instead, the user receives this warning:

Code: Select all

Message could not be delivered to the following recipient:

    manager@company.nl

    because: The message could not be sent as the service level for your
mailbox doesn't allow that operation.

    Redirection History:
      Redirection Date:  Sun, 22 Apr 2007 22:36:11 +0200
      Redirection Reason for Alternative Recipient:
        Recipient Assigned
      Redirection ORName Address:
        otheruser@company.nl


What am I doing wrong here?

[ScalixSupport]

Hi!

Check this:
viewtopic.php?t=1367

See if you have a limit set for mailbox size. Also, keep in mind that as a standard user, it is
not possible to schedule meetings with other users. This is one of the features that is
available as a premium user. It is only possible to manage your own calendar as a standard
user.

Thanks,
Subir

[Kris]

Hi,

Thanks for your response.

There is no size limit for the mailbox. It's also not a meeting request. But to make sure, I made a test-setup with all-Premium users and it still happens.

Thanks,

Kris

[btisdall]

Could the problem be that you're specifying the redirect address in internet form? Have you tried the OR form e.g.

--redirect 'S=Blargs/G=Tony/OU1=domain/OU2=com'

[Kris]

If I try it that way, the rule doesn't get added at all..?

[btisdall]

Hmmmm, it doesn't for me either. Doing a forward instead appears to set the rule, but when examined with --info it merely says 'FORWARD'.

I'll start another thread.

[Kris]

Problem solved, see this topic: http://www.scalix.com/forums/viewtopic.php?p=32509#32509

Thanks!