Users not receiving specific emails

[kevinm128]

Hi All,

Running Scalix 11.0.2.17 with connector 11.0.2.28 on RHEL ES 4.

Certain users do not receive email from a specific group or user. For example, we have one user who does not receive anything addressed to one group of which he is a member. He does receive all other email, whether addressed to a group or specifically to him. Another user cannot receive email from one other user but does get everything else. We have removed and recreated the user and group in the first example with no change in the situation.

Has anyone seen this before?

Kevin.

[craig]

Just a shopt in the dark here, but could he have any rules setup to block/delete/move the emails from the specific groups. Maybe he is receiving the email's but they are somewhere else in is mailbox.

Just a thought

Craig

[kevinm128]

Craig,

Tried that. Unfortunately that wasn't the solution.

Thanks.

Kevin.

[Shredder]

You could try turning the auditing on for the sr, ld and unix services. This will log all messages in and out of the scalix box. Now you should be able to check to see if the mesage is getting delivered.

Issue the following commands:

Code: Select all

omconfaud ld 13
omconfaud sr 13
omconfaud unix 13
omoff -d0 -w sr ld unix
omon sr ld unix


Everything will be logged to /var/opt/scalix/xx/s/logs/audit

To stop the auditing issue the following commands:

Code: Select all

omconfaud ld 0
omconfaud sr 0
omconfaud unix 0
omoff -d0 -w sr ld unix
omon sr ld unix

Hope that helps,
Shredder

[kevinm128]

Shredder,

Thanks for the tip. We figured it out after looking at the log. We are migrating from another server and and we discovered that some user's contact lists are still referencing the /etc/aliases file on the old server. We have tried to cross-reference everything but it looks like we missed a couple. In hindsight this should have been the first thing we checked.

Thanks again.

Kevin.