HELP - Fresh Install of 11.0.2.1 and still seeing errors

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asd_itops
Posts: 82
Joined: Tue Feb 06, 2007 12:33 pm

HELP - Fresh Install of 11.0.2.1 and still seeing errors

Postby asd_itops » Mon Mar 26, 2007 12:10 pm

Everyone,

We tried to roll our fresh install of 11.0.2.1 into production on Saturday, but had to roll back due to numerous errors in the logs and severely degraded performance. Here is the rundown:

1. Details: RHEL4, fully patched; Scalix 11.0.2.1 Enterprise, fresh install, 4GB RAM, two dual core proc, no host firewall, in DMZ instead.

2. After reading posts about problems with dual honed machines, we removed the second nic from startup before reinstalling. Even though both IP's were listed everywhere, there were repeated errors about permissions and the IP's not being in the files (sis and pg_hba)... despite being there.

3. Now we have freshly loaded the machine, acting as single nic, and the following is working:
- Web Access (webmail and SAC)
- AD authentication

The following errors are showing up now that we are syncing messages and accessing SAC to enter in accounts and lists:

[root@rhel-sv-mail ~]# tail /var/opt/scalix/rl/s/logs/fatal
Last Msg Id: 027801c70871(044)2b3308c0(044)47fea8c0(a)hq.allstardirectories.com
Last Msg DirectRef: 00010172d38a860d


ERROR Browser (Service 14 ) Mon Mar 26 08:51:10 2007
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/rl/s/temp/mime_cache/mime7CavCL 0001b20a84a2acf2
Pid of logging process: 9367
Last Msg Id: 000d01c76658(044)aff59150(044)97fea8c0(a)hq.allstardirectories.com
Last Msg DirectRef: 00017f6405975c2e


OMSHOWLOG

SERIOUS ERROR CDA Server (CDA Server ) 03.26.07 07:27:45
[OM 28664] There is already a CDA server process running
-> aud_GetSetLogConfig
<- aud_GetSetLogConfig
-> cda_DaemonMain
-> ccs_DoInitTables
-> ccs_AttemptSMem
<- ccs_AttemptSMem
<- ccs_DoInitTables
<- /build/11.0.2/src/bin/cda/cda_daemon.c:799[205,28664]


WARNING Shared memory (Shared memory ) 03.26.07 07:31:20
[OM 24142] Conversion from KSC5601 to UCS2 not found.


WARNING Shared memory (Shared memory ) 03.26.07 07:31:20
[OM 24142] Conversion from SJIS to UCS2 not found.

WARNING Remote Client (HTML Access ) 03.26.07 08:47:13
[OM 8013] The name/mailnode contains invalid characters


-> htuICE_IdentifyCmdArgs
<- htuICE_IdentifyCmdArgs
<- htuICE_ParseCommandData
-> htuICE_SetMainItemRef
-> htuICE_SetMainItemRef
-> htuICE_DoSignon
-> htuICE_GetConfig
<- htuICE_GetConfig
-> htuICE_SetProcessLang
<- htuICE_SetProcessLang
-> htuICE_ParseORNToTF
-> htuICE_GetProfile
-> htuICE_GetConfig
<- htuICE_GetConfig
<- htuICE_GetProfile
<- /build/11.0.2/src/lib/ombase/cl/cl_parse.c:379[100,8013]


ERROR Browser (Service 14 ) 03.26.07 08:51:09
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/rl/s/temp/mime_cache/mimeYBbAhe 0001b20a84a2acf2
Last Msg Id: 000001c7239e(044)96f82c00(044)03fea8c0(a)hq.allstardirectories.com
Last Msg DirectRef: 0001058509b07095


ERROR Browser (Service 14 ) 03.26.07 08:51:10
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/rl/s/temp/mime_cache/mime37FwbV 0001b20a84a2acf2
Last Msg Id: 1ADDE8D537076B4B85B61F74C1271C6C76B596(a)sea-mail.quardev.com
Last Msg DirectRef: 000183d66c2b95b9


ERROR Browser (Service 14 ) 03.26.07 08:51:10
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/rl/s/temp/mime_cache/mimeuVaWvr 0001b20a84a2acf2
Last Msg Id: 027801c70871(044)2b3308c0(044)47fea8c0(a)hq.allstardirectories.com
Last Msg DirectRef: 00010172d38a860d


ERROR Browser (Service 14 ) 03.26.07 08:51:10
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/rl/s/temp/mime_cache/mime7CavCL 0001b20a84a2acf2
Last Msg Id: 000d01c76658(044)aff59150(044)97fea8c0(a)hq.allstardirectories.com
Last Msg DirectRef: 00017f6405975c2e


WARNING Remote Client (HTML Access ) 03.26.07 08:51:29
[OM 8013] The name/mailnode contains invalid characters


-> htuICE_IdentifyCmdArgs
<- htuICE_IdentifyCmdArgs
<- htuICE_ParseCommandData
-> htuICE_SetMainItemRef
-> htuICE_SetMainItemRef
-> htuICE_DoSignon
-> htuICE_GetConfig
<- htuICE_GetConfig
-> htuICE_SetProcessLang
<- htuICE_SetProcessLang
-> htuICE_ParseORNToTF
-> htuICE_GetProfile
-> htuICE_GetConfig
<- htuICE_GetConfig
<- htuICE_GetProfile
<- /build/11.0.2/src/lib/ombase/cl/cl_parse.c:379[100,8013]




[root@rhel-sv-mail ~]# tail -n 25 /var/log/httpd/mod_jk.log
[Mon Mar 26 08:51:30 2007] [info] ajp_service::jk_ajp_common.c (1749): Sending request to tomcat failed, recoverable operation attempt=1
[Mon Mar 26 08:51:30 2007] [info] ajp_send_request::jk_ajp_common.c (1178): Socket 16 is not connected any more (errno=-1)
[Mon Mar 26 08:51:30 2007] [info] ajp_send_request::jk_ajp_common.c (1202): Error sending request. Will try another pooled connection
[Mon Mar 26 08:51:30 2007] [info] ajp_send_request::jk_ajp_common.c (1225): All endpoints are disconnected or dead
[Mon Mar 26 08:51:30 2007] [info] ajp_service::jk_ajp_common.c (1749): Sending request to tomcat failed, recoverable operation attempt=1
[Mon Mar 26 08:51:30 2007] [info] ajp_send_request::jk_ajp_common.c (1178): Socket 16 is not connected any more (errno=-1)
[Mon Mar 26 08:51:30 2007] [info] ajp_send_request::jk_ajp_common.c (1202): Error sending request. Will try another pooled connection
[Mon Mar 26 08:51:30 2007] [info] ajp_send_request::jk_ajp_common.c (1225): All endpoints are disconnected or dead
[Mon Mar 26 08:51:30 2007] [info] ajp_service::jk_ajp_common.c (1749): Sending request to tomcat failed, recoverable operation attempt=1
[Mon Mar 26 08:51:30 2007] [info] ajp_send_request::jk_ajp_common.c (1178): Socket 16 is not connected any more (errno=-1)
[Mon Mar 26 08:51:30 2007] [info] ajp_send_request::jk_ajp_common.c (1202): Error sending request. Will try another pooled connection
[Mon Mar 26 08:51:30 2007] [info] ajp_send_request::jk_ajp_common.c (1225): All endpoints are disconnected or dead
[Mon Mar 26 08:51:30 2007] [info] ajp_service::jk_ajp_common.c (1749): Sending request to tomcat failed, recoverable operation attempt=1
[Mon Mar 26 08:51:30 2007] [info] ajp_send_request::jk_ajp_common.c (1178): Socket 16 is not connected any more (errno=-1)
[Mon Mar 26 08:51:30 2007] [info] ajp_send_request::jk_ajp_common.c (1202): Error sending request. Will try another pooled connection
[Mon Mar 26 08:51:30 2007] [info] ajp_send_request::jk_ajp_common.c (1225): All endpoints are disconnected or dead
[Mon Mar 26 08:51:30 2007] [info] ajp_service::jk_ajp_common.c (1749): Sending request to tomcat failed, recoverable operation attempt=1
[Mon Mar 26 08:51:35 2007] [info] ajp_send_request::jk_ajp_common.c (1178): Socket 16 is not connected any more (errno=-1)
[Mon Mar 26 08:51:35 2007] [info] ajp_send_request::jk_ajp_common.c (1202): Error sending request. Will try another pooled connection
[Mon Mar 26 08:51:35 2007] [info] ajp_send_request::jk_ajp_common.c (1225): All endpoints are disconnected or dead
[Mon Mar 26 08:51:35 2007] [info] ajp_service::jk_ajp_common.c (1749): Sending request to tomcat failed, recoverable operation attempt=1
[Mon Mar 26 08:51:35 2007] [info] ajp_send_request::jk_ajp_common.c (1178): Socket 16 is not connected any more (errno=-1)
[Mon Mar 26 08:51:35 2007] [info] ajp_send_request::jk_ajp_common.c (1202): Error sending request. Will try another pooled connection
[Mon Mar 26 08:51:35 2007] [info] ajp_send_request::jk_ajp_common.c (1225): All endpoints are disconnected or dead
[Mon Mar 26 08:51:35 2007] [info] ajp_service::jk_ajp_common.c (1749): Sending request to tomcat failed, recoverable operation attempt=1




[root@rhel-sv-mail ~]# tail -n 25 /var/log/messages
Mar 26 07:28:46 rhel-sv-mail crond: crond startup succeeded
Mar 26 07:28:47 rhel-sv-mail startup.sh: Using CATALINA_BASE: /var/opt/scalix/rl/tomcat
Mar 26 07:28:47 rhel-sv-mail startup.sh: Using CATALINA_HOME: /opt/scalix-tomcat
Mar 26 07:28:47 rhel-sv-mail startup.sh: Using CATALINA_TMPDIR: /var/opt/scalix/rl/tomcat/temp
Mar 26 07:28:47 rhel-sv-mail startup.sh: Using JRE_HOME:
Mar 26 07:28:47 rhel-sv-mail scalix-tomcat: Starting Tomcat service (rhel-sv-mail): succeeded
Mar 26 07:28:47 rhel-sv-mail anacron: anacron startup succeeded
Mar 26 07:28:47 rhel-sv-mail atd: atd startup succeeded
Mar 26 07:28:47 rhel-sv-mail messagebus: messagebus startup succeeded
Mar 26 07:28:47 rhel-sv-mail rhnsd[3737]: Red Hat Network Services Daemon starting up.
Mar 26 07:28:47 rhel-sv-mail rhnsd: rhnsd startup succeeded
Mar 26 07:28:47 rhel-sv-mail haldaemon: haldaemon startup succeeded
Mar 26 07:28:47 rhel-sv-mail fstab-sync[4243]: removed all generated mount points
Mar 26 07:28:47 rhel-sv-mail fstab-sync[4318]: added mount point /media/cdrom for /dev/hda
Mar 26 07:30:48 rhel-sv-mail ntpd[3283]: synchronized to 164.67.62.194, stratum 1
Mar 26 07:30:48 rhel-sv-mail ntpd[3283]: kernel time sync disabled 0041
Mar 26 07:30:59 rhel-sv-mail sshd(pam_unix)[4469]: session opened for user root by root(uid=0)
Mar 26 07:36:09 rhel-sv-mail ntpd[3283]: kernel time sync enabled 0001
Mar 26 08:27:42 rhel-sv-mail clamd[3293]: No stats for Database check - forcing reload
Mar 26 08:27:42 rhel-sv-mail clamd[3293]: Reading databases from /var/clamav
Mar 26 08:27:44 rhel-sv-mail clamd[3293]: Database correctly reloaded (91196 viruses)
Mar 26 08:52:17 rhel-sv-mail sendmail[12142]: sql_select option missing
Mar 26 08:52:17 rhel-sv-mail sendmail[12142]: auxpropfunc error no mechanism available
Mar 26 08:57:19 rhel-sv-mail sshd(pam_unix)[19591]: session opened for user root by root(uid=0)


[root@rhel-sv-mail ~]# lsof -i :8009
COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
java 3694 root 30u IPv4 1298794 TCP rhel-sv-mail.allstardirectories.com:8009->rhel-sv-mail.allstardirectories.com:38755 (ESTABLISHED)
java 3694 root 37u IPv4 9592 TCP rhel-sv-mail.allstardirectories.com:8009 (LISTEN)
java 3694 root 39u IPv4 1534210 TCP rhel-sv-mail.allstardirectories.com:8009->rhel-sv-mail.allstardirectories.com:38799 (ESTABLISHED)
java 3694 root 51u IPv4 1535249 TCP rhel-sv-mail.allstardirectories.com:8009->rhel-sv-mail.allstardirectories.com:38837 (ESTABLISHED)
java 3694 root 65u IPv4 1535883 TCP rhel-sv-mail.allstardirectories.com:8009->rhel-sv-mail.allstardirectories.com:38839 (ESTABLISHED)
java 3694 root 113u IPv4 1535900 TCP rhel-sv-mail.allstardirectories.com:8009->rhel-sv-mail.allstardirectories.com:38911 (ESTABLISHED)
java 3694 root 120u IPv4 1537670 TCP rhel-sv-mail.allstardirectories.com:8009->rhel-sv-mail.allstardirectories.com:48215 (ESTABLISHED)
httpd 16690 apache 16u IPv4 1534209 TCP rhel-sv-mail.allstardirectories.com:38755->rhel-sv-mail.allstardirectories.com:8009 (ESTABLISHED)
httpd 16746 apache 16u IPv4 1535248 TCP rhel-sv-mail.allstardirectories.com:38799->rhel-sv-mail.allstardirectories.com:8009 (ESTABLISHED)
httpd 16774 apache 16u IPv4 1535899 TCP rhel-sv-mail.allstardirectories.com:38839->rhel-sv-mail.allstardirectories.com:8009 (ESTABLISHED)
httpd 16775 apache 16u IPv4 1535882 TCP rhel-sv-mail.allstardirectories.com:38837->rhel-sv-mail.allstardirectories.com:8009 (ESTABLISHED)
httpd 16876 apache 16u IPv4 1537669 TCP rhel-sv-mail.allstardirectories.com:38911->rhel-sv-mail.allstardirectories.com:8009 (ESTABLISHED)
httpd 27496 apache 16u IPv4 1755935 TCP rhel-sv-mail.allstardirectories.com:48215->rhel-sv-mail.allstardirectories.com:8009 (ESTABLISHED)
[root@rhel-sv-mail ~]#


[root@rhel-sv-mail ~]# lsof -i :25
COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
omsmtpd 4686 root 4u IPv4 10363 TCP rhel-sv-mail.allstardirectories.com:smtp (LISTEN)



[root@rhel-sv-mail ~]# tail -n 50 /var/opt/scalix/rl/tomcat/logs/catalina.2007-03-26.log
Mar 26, 2007 7:25:14 AM org.apache.catalina.connector.Connector pause
SEVERE: Protocol handler pause failed
java.net.SocketException: Network is unreachable
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(Unknown Source)
at java.net.PlainSocketImpl.connectToAddress(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.<init>(Unknown Source)
at java.net.Socket.<init>(Unknown Source)
at org.apache.jk.common.ChannelSocket.unLockSocket(ChannelSocket.java:473)
at org.apache.jk.common.ChannelSocket.pause(ChannelSocket.java:270)
at org.apache.jk.server.JkMain.pause(JkMain.java:679)
at org.apache.jk.server.JkCoyoteHandler.pause(JkCoyoteHandler.java:162)
at org.apache.catalina.connector.Connector.pause(Connector.java:1031)
at org.apache.catalina.core.StandardService.stop(StandardService.java:491)
at org.apache.catalina.core.StandardServer.stop(StandardServer.java:743)
at org.apache.catalina.startup.Catalina.stop(Catalina.java:601)
at org.apache.catalina.startup.Catalina$CatalinaShutdownHook.run(Catalina.java:644)
Mar 26, 2007 7:28:49 AM org.apache.catalina.core.AprLifecycleListener lifecycleEvent
INFO: The Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /usr/java/jre1.5.0_06/lib/i386/server:/usr/java/jre1.5.0_06/lib/i386:/usr/java/jre1.5.0_06/../lib/i386
Mar 26, 2007 7:28:49 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 678 ms
Mar 26, 2007 7:28:49 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Mar 26, 2007 7:28:49 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.16
Mar 26, 2007 7:28:49 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Mar 26, 2007 7:28:53 AM org.apache.catalina.loader.WebappClassLoader validateJarFile
INFO: validateJarFile(/var/opt/scalix/rl/tomcat/webapps/caa/WEB-INF/lib/j2ee.jar) - jar not loaded. See Servlet Spec 2.3, section 9.7.2. Offending class: javax/servlet/Servlet.class
Mar 26, 2007 7:28:54 AM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on rhel-sv-mail/192.168.250.4:8009
Mar 26, 2007 7:28:54 AM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/43 config=null
Mar 26, 2007 7:28:54 AM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
Mar 26, 2007 7:28:54 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 5561 ms


[root@rhel-sv-mail ~]# tail -n 35 /var/opt/scalix/rl/tomcat/logs/catalina.out
Calling RichTextRun functions is likely to break things - see Bug #38544
Paragraph style ran out before character style did! Short by 90 characters.
Calling RichTextRun functions is likely to break things - see Bug #38544
Paragraph style ran out before character style did! Short by 142 characters.
Calling RichTextRun functions is likely to break things - see Bug #38544
Paragraph style ran out before character style did! Short by 1 characters.
Calling RichTextRun functions is likely to break things - see Bug #38544
No core record found with ID 5 based on PersistPtr lookup
No core record found with ID 8 based on PersistPtr lookup
No core record found with ID 9 based on PersistPtr lookup
No core record found with ID 10 based on PersistPtr lookup
No core record found with ID 11 based on PersistPtr lookup
No core record found with ID 12 based on PersistPtr lookup
No core record found with ID 13 based on PersistPtr lookup
No core record found with ID 14 based on PersistPtr lookup
No core record found with ID 15 based on PersistPtr lookup
No core record found with ID 16 based on PersistPtr lookup
No core record found with ID 17 based on PersistPtr lookup
No core record found with ID 18 based on PersistPtr lookup
No core record found with ID 19 based on PersistPtr lookup
No core record found with ID 20 based on PersistPtr lookup
No core record found with ID 21 based on PersistPtr lookup
Paragraph style ran out before character style did! Short by 169 characters.
Calling RichTextRun functions is likely to break things - see Bug #38544
Paragraph style ran out before character style did! Short by 158 characters.
Calling RichTextRun functions is likely to break things - see Bug #38544
Paragraph style ran out before character style did! Short by 3 characters.
Calling RichTextRun functions is likely to break things - see Bug #38544
Paragraph style ran out before character style did! Short by 1 characters.
Calling RichTextRun functions is likely to break things - see Bug #38544
Paragraph style ran out before character style did! Short by 101 characters.
Calling RichTextRun functions is likely to break things - see Bug #38544
Paragraph style ran out before character style did! Short by 160 characters.
Calling RichTextRun functions is likely to break things - see Bug #38544
No core record found with ID 3 based on PersistPtr lookup


[root@rhel-sv-mail ~]# ps aux | grep tomcat
root 3694 5.5 14.8 794808 617988 ? Sl 07:28 6:18 /usr/java/jre1.5.0_06/bin/java -server -Djava.net.preferIPv4Stack=true -Xms512m -Xmx512m -Dscalix.instance=/var/opt/scalix/rl -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/var/opt/scalix/rl/tomcat/conf/logging.properties -Djava.endorsed.dirs=/opt/scalix-tomcat/common/endorsed -classpath /usr/java/jre1.5.0_06/lib/tools.jar:/opt/scalix-tomcat/bin/bootstrap.jar:/opt/scalix-tomcat/bin/commons-logging-api.jar -Dcatalina.base=/var/opt/scalix/rl/tomcat -Dcatalina.home=/opt/scalix-tomcat -Djava.io.tmpdir=/var/opt/scalix/rl/tomcat/temp org.apache.catalina.startup.Bootstrap start
root 26748 0.0 0.0 5244 656 pts/0 S+ 09:22 0:00 grep tomcat

ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Postby ScalixSupport » Tue Mar 27, 2007 6:41 am

Hi!

Although you have provided a lot of informations. :) Can you reply with the result of the
command below:
omstat -a
omstat -s

Thanks,
Subir

asd_itops
Posts: 82
Joined: Tue Feb 06, 2007 12:33 pm

As requested :)

Postby asd_itops » Tue Mar 27, 2007 2:57 pm

[root@rhel-sv-mail ~]# omstat -a
PC Monitor Started NON-STOP 0
Directory Relay Server Started 07:34:22
Notification Server Started 07:34:22 0
Shared memory daemon Started NON-STOP
Notification Monitor Started NON-STOP
Session Monitor Started NON-STOP
Indexer Started NON-STOP
Stats Daemon Started NON-STOP
Container Access Monitor Started NON-STOP
Item Structure Server Started 07:34:22
Database Monitor Started 07:34:22
Licence Monitor Daemon Started NON-STOP
LDAP Daemon Started 07:34:22
Queue Manager Started NON-STOP
Item Delete Daemon Started NON-STOP
IMAP Server Daemon Started 07:34:22
SMTP Relay Started 07:34:22
Mime Browser Controller Started 07:34:22
Event Server Started 07:34:22

[root@rhel-sv-mail ~]# omstat -s
Service Router Started 07:34:23 0
Local Delivery Started 07:34:23 0
Internet Mail Gateway Started 07:34:23 0
Sendmail Interface Started 07:34:23 0
Local Client Interface Enabled 07:34:23 0
Remote Client Interface Enabled 07:34:23 2
Test Server Started 07:34:23 0
Request Server Started 07:34:23 0
Print Server Started 07:34:23 0
Directory Synchronization Started 07:34:23 0
Bulletin Board Server Started 07:34:23 0
Background Search Service Started 07:34:23 0
Dump Server Started 07:34:23 0
CDA Server Started 08:54:37 0
POP3 interface Started 07:34:23 0
Omscan Server Started 07:34:23 0
Archiver Started 07:34:23 0

ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Postby ScalixSupport » Wed Mar 28, 2007 1:40 am

Hi!

To remove the "SERIOUS ERROR CDA Server" you can reset the server. Follow the
steps below:
1. omreset -o off cda
2. delete the CDA Server lock file (cda.cfg.lk) from the folder /var/opt/scalix/??/s/sys
3. omon cda

To cater with the Browser errors, can you run the command "omtidyallu -M" for
MIME pre-generation.

Also, for the result of the command "lsof -i:25" you gave I do not find sendmail, for me
the result is as below:
[root@subir-rhel4 sys]# lsof -i:25
COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
sendmail 2274 root 3u IPv4 5443 TCP localhost.localdomain:smtp (LISTEN)
omsmtpd 2418 root 5u IPv4 5735 TCP subir-rhel4.scalix.co.in:smtp (LISTEN)

check if sendmail is running.

Thanks,
Subir

asd_itops
Posts: 82
Joined: Tue Feb 06, 2007 12:33 pm

Update

Postby asd_itops » Sat Mar 31, 2007 12:06 am

I ran the omtidyu -M, but it runs up the CPU usage to 100% after running for awhile. (ual.local process)


Also, I am now seeing the following errors in my log quite regularly:

Code: Select all

WARNING                        Internet Mail (Incoming      ) 03.30.07 20:34:52
[OM.UX 1401] Cannot read message data.
        <- tf_AppendRecord
        <- mp_PutObjectFile
        <- ux_InParseMimeFile
        <- ux_InParseMimeContent
        -> im_UnlinkItem
        -> im_ItemRef2FName
        <- im_ItemRef2FName
        <- im_UnlinkItem
        -> im_GetNewItemNum
        <- im_GetNewItemNum
        -> ux_InParseContentHeader
        -> GetMailText
        <- /build/11.0.2/src/bin/ux/ux_mimein.c:289[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_mimein.c:5080[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_in.c:4625[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_in.c:2013[102,1401]


WARNING                        Internet Mail (Incoming      ) 03.30.07 20:41:16
[OM.UX 1401] Cannot read message data.
        <- tf_AppendRecord
        <- mp_PutObjectFile
        <- ux_InParseMimeFile
        <- ux_InParseMimeContent
        -> im_UnlinkItem
        -> im_ItemRef2FName
        <- im_ItemRef2FName
        <- im_UnlinkItem
        -> im_GetNewItemNum
        <- im_GetNewItemNum
        -> ux_InParseContentHeader
        -> GetMailText
        <- /build/11.0.2/src/bin/ux/ux_mimein.c:289[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_mimein.c:5080[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_in.c:4625[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_in.c:2013[102,1401]


WARNING                        Internet Mail (Incoming      ) 03.30.07 20:43:00
[OM.UX 1401] Cannot read message data.
        <- tf_AppendRecord
        <- mp_PutObjectFile
        <- ux_InParseMimeFile
        <- ux_InParseMimeContent
        -> im_UnlinkItem
        -> im_ItemRef2FName
        <- im_ItemRef2FName
        <- im_UnlinkItem
        -> im_GetNewItemNum
        <- im_GetNewItemNum
        -> ux_InParseContentHeader
        -> GetMailText
        <- /build/11.0.2/src/bin/ux/ux_mimein.c:289[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_mimein.c:5080[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_in.c:4625[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_in.c:2013[102,1401]


WARNING                        Internet Mail (Incoming      ) 03.30.07 20:44:30
[OM.UX 1401] Cannot read message data.
        -> ux_InReadMailText
        <- ux_InReadMailText
        -> ux_InParseCommandLine
        <- ux_InParseCommandLine
        -> ux_InReadMailText
        <- ux_InReadMailText
        -> ux_InParseCommandLine
        <- ux_InParseCommandLine
        -> ux_InReadMailText
        <- ux_InReadMailText
        -> ux_InParseCommandLine
        <- ux_InParseCommandLine
        -> ux_InReadMailText
        <- /build/11.0.2/src/bin/ux/ux_in.c:1120[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_in.c:4625[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_in.c:2013[102,1401]


WARNING                        Internet Mail (Incoming      ) 03.30.07 20:47:11
[OM.UX 1401] Cannot read message data.
        -> ux_InReadMailText
        <- ux_InReadMailText
        -> ux_InParseCommandLine
        <- ux_InParseCommandLine
        -> ux_InReadMailText
        <- ux_InReadMailText
        -> ux_InParseCommandLine
        <- ux_InParseCommandLine
        -> ux_InReadMailText
        <- ux_InReadMailText
        -> ux_InParseCommandLine
        <- ux_InParseCommandLine
        -> ux_InReadMailText
        <- /build/11.0.2/src/bin/ux/ux_in.c:1120[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_in.c:4625[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_in.c:2013[102,1401]


WARNING                        Internet Mail (Incoming      ) 03.30.07 20:51:40
[OM.UX 1401] Cannot read message data.
        -> im_OpenItem
        -> im_ItemRef2FName
        <- im_ItemRef2FName
        <- im_OpenItem
        <- Msg_AttachFile
        -> tf_AppendRecord
        <- tf_AppendRecord
        <- ux_InParseMimeFile
        -> im_UnlinkItem
        -> im_ItemRef2FName
        <- im_ItemRef2FName
        <- im_UnlinkItem
        <- ux_InParseMimeContent
        <- /build/11.0.2/src/bin/ux/ux_in.c:4530[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_in.c:4625[102,1401]
        <- /build/11.0.2/src/bin/ux/ux_in.c:2013[102,1401]

ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Postby ScalixSupport » Mon Apr 02, 2007 1:23 am

Hi!

For the warning OM.UX 1401, this is what I get,
[root@subir-rhel4 ~]# omsolve -n OM.UX 1401
-------------------------------------------------------------------------------
Error Group: OM.UX Error Number: 1401

Cannot read message data.

The Scalix process that talks to Sendmail is out of step with Sendmail.
This could be caused by the Scalix and Sendmail versions being
incompatible. To check on the version of the Internet Mail Gateway
programs, type:

omvers -f /opt/scalix/bin/unix.in

(This may take a few minutes.)
To check the version of Sendmail, type

what /usr/lib/sendmail

Check with your support representative for any known incompatibilities
between Sendmail and Scalix.
-------------------------------------------------------------------------------
[root@subir-rhel4 ~]#

Try the commands in the description above and reply to me with result of the same.

Thanks,
Subir

asd_itops
Posts: 82
Joined: Tue Feb 06, 2007 12:33 pm

Here is what I get

Postby asd_itops » Mon Apr 02, 2007 10:14 am

[root@rhel-sv-mail ~]# omsolve -n OM.UX 1401
-------------------------------------------------------------------------------
Error Group: OM.UX Error Number: 1401

Cannot read message data.

The Scalix process that talks to Sendmail is out of step with Sendmail.
This could be caused by the Scalix and Sendmail versions being
incompatible. To check on the version of the Internet Mail Gateway
programs, type:

omvers -f /opt/scalix/bin/unix.in

(This may take a few minutes.)
To check the version of Sendmail, type

what /usr/lib/sendmail

Check with your support representative for any known incompatibilities
between Sendmail and Scalix.
-------------------------------------------------------------------------------
[root@rhel-sv-mail ~]# omvers -f /opt/scalix/bin/unix.in
unix.in 11.0.2.17
[root@rhel-sv-mail ~]# what /usr/lib/sendmail
-bash: what: command not found


[root@rhel-sv-mail ~]# rpm -q sendmail
sendmail-8.13.1-3.RHEL4.5

ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Postby ScalixSupport » Tue Apr 03, 2007 5:56 am

Hi!

OM.UX 1401 is just a warning, lets handle errors first, this version of Sendmail seems to be
suitable no worries, run the command "omshowlog -l 3" does this still show any error?

Thanks,
Subir

ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Postby ScalixSupport » Tue Apr 03, 2007 7:27 am

Hi!

For the OM.UX 1401 warning, we have a bug open http://bugzilla.scalix.com/show_bug.cgi?id=2866

Thanks,
Subir

asd_itops
Posts: 82
Joined: Tue Feb 06, 2007 12:33 pm

Postby asd_itops » Tue Apr 03, 2007 11:05 am

here are the errors... you should note that no one is in the office yet today..... so no entries for 4/3 may be misleading... it is only 8am here. Also, there were more, but this is all that would fit.

Code: Select all

User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Accepted: Newton 1.0 MRD review
  Last Msg Sender: Sturtevant/Nikki///rhel-sv-mail///////////////////%Sturtevant, Nikki%%%
  Last Msg Id: 29822119.25731175536735271.JavaMail.root(a)rhel-sv-mail.all
  Last Ct RecNo: 1174


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:22:24
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 001c3e00ec029a33 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: ACES Phase2 Open Issue resolution and spec sign-off
  Last Msg Sender: Gilliland/Carrie///rhel-sv-mail///////////////////%Gilliland, Carrie%%%
  Last Msg Id: (q)L2A1AD1CA0EE349329E90C5497AE2EB70.1175279254.rhel-sv-mai
  Last Ct RecNo: 26


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:22:37
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 001d628241c9094d from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Ad Ready | ASD | Follow-up
  Last Msg Sender: Mitchell/Rick///rhel-sv-mail///////////////////%Mitchell, Rick%%%//"Mit
  Last Msg Id: (q)H00000a500265d59.1175287860.rhel-sv-mail.allstardirector
  Last Ct RecNo: 27


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:22:57
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 001f3db54da8e194 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Captive Affiliates requirements
  Last Msg Sender: Gilliland/Carrie///rhel-sv-mail///////////////////%Gilliland, Carrie%%%
  Last Msg Id: (q)LE98FD4B22CFE4b7284D8621067364593.1175289880.rhel-sv-mai
  Last Ct RecNo: 28


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:23:57
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 001f81d8dc83ed59 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Declined: Captive Affiliates requirements
  Last Msg Sender: Sturtevant/Nikki///rhel-sv-mail///////////////////%Sturtevant, Nikki%%%
  Last Msg Id: 2569532.25821175537181457.JavaMail.root(a)rhel-sv-mail.alls
  Last Ct RecNo: 1177


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:27:05
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 001fcebd9295d049 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Accepted: Aprl Marketing Review
  Last Msg Sender: Sturtevant/Nikki///rhel-sv-mail///////////////////%Sturtevant, Nikki%%%
  Last Msg Id: 5503088.25851175537220399.JavaMail.root(a)rhel-sv-mail.alls
  Last Ct RecNo: 1178


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:28:07
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 002099524d95d761 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Accepted: Bill's directs
  Last Msg Sender: Sturtevant/Nikki///rhel-sv-mail///////////////////%Sturtevant, Nikki%%%
  Last Msg Id: 12190697.25881175537279496.JavaMail.root(a)rhel-sv-mail.all
  Last Ct RecNo: 1179


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:28:26
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 0021a08d76298c1a from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Accepted: Updated: Hitwise Orientation
  Last Msg Sender: Sturtevant/Nikki///rhel-sv-mail///////////////////%Sturtevant, Nikki%%%
  Last Msg Id: 31735165.25911175537521785.JavaMail.root(a)rhel-sv-mail.all
  Last Ct RecNo: 1180


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:30:13
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 00224e28034bd780 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Accepted: Updated: Dev Team Meeting
  Last Msg Sender: Sturtevant/Nikki///rhel-sv-mail///////////////////%Sturtevant, Nikki%%%
  Last Msg Id: 9830294.26281175538145193.JavaMail.root(a)rhel-sv-mail.alls
  Last Ct RecNo: 1181


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:30:31
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 00222606ece0db99 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Accepted: Updated: School listings on Find pages for ACES
  Last Msg Sender: Sturtevant/Nikki///rhel-sv-mail///////////////////%Sturtevant, Nikki%%%
  Last Msg Id: 1834678.26311175538157403.JavaMail.root(a)rhel-sv-mail.alls
  Last Ct RecNo: 1182


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:31:09
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 0022b0cd355d7900 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Updated: School listings on Find pages for ACES
  Last Msg Sender: Gilliland/Carrie///rhel-sv-mail///////////////////%Gilliland, Carrie%%%
  Last Msg Id: (q)L6065EB258B27480b9A0BFC62E7A77A64.1175185310.rhel-sv-mai
  Last Ct RecNo: 35


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:32:13
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 0022b05d4f70230a from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: PS team meeting
  Last Msg Sender: Payne/Reen///rhel-sv-mail///////////////////%Payne, Reen%%%//"Payne, Re
  Last Msg Id: (q)L9E137805A9E2472fA660093829941E19.1175187408.rhel-sv-mai
  Last Ct RecNo: 36


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:34:39
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 0022b0dcaf752baa from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Updated: School listings on Find pages for ACES
  Last Msg Sender: Gilliland/Carrie///rhel-sv-mail///////////////////%Gilliland, Carrie%%%
  Last Msg Id: (q)L589CBF4C432E48ff8C0B24B1ABD393C6.1175193130.rhel-sv-mai
  Last Ct RecNo: 37


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:35:11
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 0023259f964a54e1 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Campaign Manager
  Last Msg Sender: Simhadri/Shubha///rhel-sv-mail///////////////////%Simhadri, Shubha%%%//
  Last Msg Id: 33113959.13691175212760395.JavaMail.root(a)rhel-sv-mail.all
  Last Ct RecNo: 38


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:36:14
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 002338e82820aa46 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Accepted: Updated: Requirements for the Global UX 1.0
  Last Msg Sender: Sturtevant/Nikki///rhel-sv-mail///////////////////%Sturtevant, Nikki%%%
  Last Msg Id: 1849800.26481175538507074.JavaMail.root(a)rhel-sv-mail.alls
  Last Ct RecNo: 1187


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:37:25
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 00233969c80f1dce from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Accepted: Updated: Discuss new schools for Gary
  Last Msg Sender: Sturtevant/Nikki///rhel-sv-mail///////////////////%Sturtevant, Nikki%%%
  Last Msg Id: 12646985.26511175538613675.JavaMail.root(a)rhel-sv-mail.all
  Last Ct RecNo: 1188


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:37:39
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 00233984d767e637 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Accepted: Updated: School listings on Find pages for ACES
  Last Msg Sender: Sturtevant/Nikki///rhel-sv-mail///////////////////%Sturtevant, Nikki%%%
  Last Msg Id: 18726836.26551175538670150.JavaMail.root(a)rhel-sv-mail.all
  Last Ct RecNo: 1189


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:38:27
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 002339a22c8bbd1c from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Accepted: School Data for ANS
  Last Msg Sender: Sturtevant/Nikki///rhel-sv-mail///////////////////%Sturtevant, Nikki%%%
  Last Msg Id: 402633.26611175538733598.JavaMail.root(a)rhel-sv-mail.allst
  Last Ct RecNo: 1190


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:38:42
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 002339b65a409b14 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: Accepted: Landing page redirects and directory issues to resolve
  Last Msg Sender: Sturtevant/Nikki///rhel-sv-mail///////////////////%Sturtevant, Nikki%%%
  Last Msg Id: 15898425.26651175538880044.JavaMail.root(a)rhel-sv-mail.all
  Last Ct RecNo: 1191


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:39:22
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 002365516a79bc73 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: 1:1 [Nick Grant]
  Last Msg Sender: Nienaber/Jeff///rhel-sv-mail///////////////////%Nienaber, Jeff%%%//"Nie
  Last Msg Id: 4252333.26141175537608781.JavaMail.root(a)rhel-sv-mail.alls
  Last Ct RecNo: 46


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:40:42
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 0023d92fc8f13177 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: 1:1 [Rick Mitchell]
  Last Msg Sender: Nienaber/Jeff///rhel-sv-mail///////////////////%Nienaber, Jeff%%%//"Nie
  Last Msg Id: (q)L8E06BA5050FC47e5AE2AFC21EFA68DE0.1175531804.rhel-sv-mai
  Last Ct RecNo: 48


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:41:49
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 0022b0c88e234c66 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki
  Last Msg Subject: 1:1 [Rhonda Hanson]
  Last Msg Sender: Nienaber/Jeff///rhel-sv-mail///////////////////%Nienaber, Jeff%%%//"Nie
  Last Msg Id: (q)L765EA5AA55B14586A02207CAC57A6C57.1175532849.rhel-sv-mai
  Last Ct RecNo: 50


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:55:25
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 00223c32e905c1c7 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:55:33
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 00227eb0b935ce53 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 11:55:42
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 00236568e1b630f3 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki


ERROR                          IMAP Server Da(IMAP Server Pr) 04.02.07 12:28:34
[OM 24070] Debug message for Lab use :
imapMove: Could not delete target message: 00227eb0b935ce53 from (("Deleted Items"))
User Name: Nikki Sturtevant / rhel-sv-mail/CN=Sturtevant, Nikki

ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Postby ScalixSupport » Wed Apr 04, 2007 1:03 am

Hi!

I see all the IMAP error appear for one user, to help resolve the IMAP error issue, I would
suggest you to try to clear out your imap folder cache as follows:

1. make sure the user is logged out, i.e.

Code: Select all

omstat -u all

should not show any more sessions for him/her (Nikki).

2. determine the user folder directory, i.e.

Code: Select all

omshowu -n <lastname> -f

3. Go there (the so-called g-directory of the user)

Code: Select all

cd /var/opt/scalix/??/s/user/????????/

4. This should have a subdirectory called imap-cache. delete that:

Code: Select all

rm -r imap-cache

5. Try accessing the user's mailbox using IMAP again.

If there are similar IMAP error for other users as well follow the steps above for them as
well.

Thanks,
Subir

asd_itops
Posts: 82
Joined: Tue Feb 06, 2007 12:33 pm

Postby asd_itops » Wed Apr 04, 2007 10:29 am

I followed the steps and we will see the outcome, I should note that the only real IMAP access for that user was in the import. However, here is the updated logs for omshowlog -l 3

Code: Select all

ERROR                          IMAP Server Da(IMAP Server Pr) 04.03.07 10:41:49
[OM 24070] Debug message for Lab use :
imapSatAuthenticate:Could not register with Session Monitor. usr_Signon() returned: SIGNON LIMIT REACHED, errno: Success
User Name: Jeff Hulten / rhel-sv-mail/CN=Hulten, Jeff


ERROR                          IMAP Server Da(IMAP Server Pr) 04.03.07 10:42:07
[OM 24070] Debug message for Lab use :
imapSatAuthenticate:Could not register with Session Monitor. usr_Signon() returned: SIGNON LIMIT REACHED, errno: Success
User Name: Jeff Hulten / rhel-sv-mail/CN=Hulten, Jeff


ERROR                          IMAP Server Da(IMAP Server Pr) 04.04.07 03:30:55
[OM 24070] Debug message for Lab use :
imapSatServer: Connect to Core socket FAILED: No such file or directory
 Satellite aborting ...
User Name: Site SA-Suggest / rhel-sv-mail/CN=SA-Suggest, Site


ERROR                          IMAP Server Da(IMAP Server Pr) 04.04.07 03:30:55
[OM 24070] Debug message for Lab use :
imapSatServer: Connect to Core socket FAILED: No such file or directory
 Satellite aborting ...
User Name: Site SA-Suggest / rhel-sv-mail/CN=SA-Suggest, Site


And just in case you will ask, here is some output from omstat:

Code: Select all

[root@rhel-sv-mail ~]# omstat -s
Service Router                Started        03.28.07       0
Local Delivery                Started        03.28.07       0
Internet Mail Gateway         Started        03.28.07       0
Sendmail Interface            Started        03.28.07       0
Local Client Interface        Enabled        03.28.07       0
Remote Client Interface       Enabled        03.28.07       28
Test Server                   Started        03.28.07       0
Request Server                Started        03.28.07       0
Print Server                  Started        03.28.07       0
Directory Synchronization     Started        03.28.07       0
Bulletin Board Server         Started        03.28.07       0
Background Search Service     Started        03.28.07       0
Dump Server                   Started        03.28.07       0
CDA Server                    Started        03.28.07       0
POP3 interface                Started        03.28.07       0
Omscan Server                 Started        04.03.07       0
Archiver                      Started        03.28.07       0


[root@rhel-sv-mail ~]# omstat -a
PC Monitor                    Started        NON-STOP       0
Directory Relay Server        Started        03.28.07
Notification Server           Started        03.28.07       0
Shared memory daemon          Started        NON-STOP
Notification Monitor          Started        NON-STOP
Session Monitor               Started        NON-STOP
Indexer                       Started        NON-STOP
Stats Daemon                  Started        NON-STOP
Container Access Monitor      Started        NON-STOP
Item Structure Server         Started        03.28.07
Database Monitor              Started        03.28.07
Licence Monitor Daemon        Started        NON-STOP
LDAP Daemon                   Started        03.28.07
Queue Manager                 Started        NON-STOP
Item Delete Daemon            Started        NON-STOP
IMAP Server Daemon            Started        03.28.07
SMTP Relay                    Started        03.30.07
Mime Browser Controller       Started        03.28.07
Event Server                  Started        03.28.07



And also some output from omshowlog -l 2

SERIOUS ERROR Converters (RTF to Text ) 04.01.07 22:32:50
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 10989
Procedure trace follows:
<- cvc_enhCnvString
-> cvc_enhCnvString
<- cvc_CnvStringTryIconv
<- cvc_enhCnvString
-> cvc_enhCnvString
<- cvc_CnvStringTryIconv
<- cvc_enhCnvString
-> cvc_enhCnvString
<- cvc_CnvStringTryIconv
<- cvc_enhCnvString
-> cvc_enhCnvString
<- cvc_CnvStringTryIconv
<- cvc_enhCnvString
-> cvc_enhCnvString
<- cvc_CnvStringTryIconv
<- cvc_enhCnvString


SERIOUS ERROR Converters (RTF to Text ) 04.01.07 22:32:50
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xc6)[0x723ee6]
/opt/scalix/lib/libom_er.so[0x7241e6]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0x72438f]
/lib/tls/libpthread.so.0[0xd2c898]
/opt/scalix/lib/libom_rtfl.so(rtfl_BuildLine+0x127d)[0xc8e717]
/opt/scalix/lib/libom_rtfl.so[0xc8fa48]
/opt/scalix/lib/libom_rtfl.so(rtfl_Parse+0x175)[0xc91316]
/opt/scalix/lib/libom_rtfl.so(rtfl_convert+0xff)[0xc8ebd3]
/opt/scalix/bin/rtf.browse[0x8048c72]
/lib/tls/libc.so.6(__libc_start_main+0xd3)[0x295de3]
/opt/scalix/bin/rtf.browse[0x8048851]


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