IMAP timeouts first login

vlaurenz · Postby **vlaurenz** » Wed Oct 04, 2006 11:26 am

Hello all,

We're seeing an issue where IMAP connections (including SWA) tend to timeout the first time we try to login on any given day. Sometimes they timeout and sometimes it just take a long time to log in (45 - 90sec).

Is anyone else seeing this issue? Are there any known fixes?

jaga0 · Postby **jaga0** » Wed Oct 04, 2006 2:12 pm

I'm seeing this too. This only seems to happen after I haven't logged in via imap or swa for a while, and I've noticed timeouts with both Thunderbird and Chattermail (treo) as well. A second attempt always seems to work, odd.

dkelly · Postby **dkelly** » Wed Oct 04, 2006 2:52 pm

You guys realise that you work for the same company, don't you ?

Is this related to your performance problems that you have reported and are working with Support on ?

Does this happen with a large mailbox ?

Cheers

Dave

jaga0 · Postby **jaga0** » Wed Oct 04, 2006 2:57 pm

Yep, I was expanding the info in the request before someone comes back and says something like "SWA is imap, check your imap logs" or "SWA is java, check your tomcat memory settings". This is an annoying problem, got any ideas?

vlaurenz · Postby **vlaurenz** » Tue Oct 10, 2006 2:00 pm

bump...

dkelly wrote:Is this related to your performance problems that you have reported and are working with Support on ?

Does this happen with a large mailbox ?

Cheers

Dave

Dave,
It could be related to the support issue we have open. We haven't heard back from Rachel yet on that.

This seems to happen on any mailbox. I do not have a particularly large Inbox, yet I see this issue every morning with SWA.

An important note: While we were using a Notify trial we did not see these problems at all. We believe that this is because Notify keeps an IMAP connection open to poll for new mail.

dkelly · Postby **dkelly** » Tue Oct 10, 2006 2:01 pm

I didn't get any information in response to the questions that I asked

dkelly wrote:Is this related to your performance problems that you have reported and are working with Support on ?

Does this happen with a large mailbox ?

Cheers

Dave

vlaurenz · Postby **vlaurenz** » Tue Oct 10, 2006 2:06 pm

dkelly wrote:I didn't get any information in response to the questions that I asked
dkelly wrote:Is this related to your performance problems that you have reported and are working with Support on ?

Does this happen with a large mailbox ?

Cheers

Dave

Sorry about that, I submitted the post before I was done writing it. See above.

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