IMAP errors blocking directory delete

[willie]

I installed Scalix a couple of days ago on our server. One of my users has somehow created a folder that can't be deleted via either IMAP or SWA. When I try to delete the folder I get IMAP SELECT errors and GETACL errors. I've searched and searched but can't find any information that might help me apart from a forum post that says I might be able to delete the folder via omcontain.

But the omcontain command is password protected. Why? How do I get the password? And is it the correct command to use?

[Jan-Peer]

I have the same problem. I delete the folder with the omcontain tool, but in SWA the folder was displayed again. When I try to delete it in SWA, I get the message "Wait until the folder is done loading before you move it". I Try it 10 minutes later and get the same message.

[willie]

Yes that is exactly my problem too regarding the symptoms in SWA.

1. What is the omcontain password? Scalix support wont give it to me. Or is there another way to get the command line tool to work? willie at molinari dot org dot nz

2. I'm going to try to fix this by
2.1 copying all working folders to another users account using a windows IMAP client (thunderbird)
2.2 then delete the user with the messed up folders, then
2.3 create the user again and copy the folders back using the windows IMAP client.

Hopefully the broken folders wont reappear or something. I will let you know how this goes.

Though I dont count (2) as a good solution. It's a bit disturbing that after only 2 days some folders got corrupted that can't be fixed.

Cheers
Willie

[Jan-Peer]

The omcontain tool dont ask me for a password. You need root privileges on the server to start the tool.

The undeletable folder was created by a mail rule that should move mails from a special sender in a existing folder with subfolders.
The folder path in this rule began with a "/" example: /folder1/folder2/folder3. I think thats the problem.

My undeletable folder disappears after this weekend.

Cheers
Jan-Peer

[ScalixSupport]

Hi,

it might be worth to use Outlook to sign into this users mailbox as it automatically creates special folders if they don't exist.

Should this not help, try starting Outlook with the parameter "resetfolders", e.g. Start - Run - Outlook /resetfolders

Cheers,

Sascha.

[willie]

Nope that didn't work either.

I am logged in as root when I try to use omcontain.

[deyjvu]

* OK Scalix IMAP server 10.0.1.3 ready on scalix.imvs.sa.gov.au
> . login mboxadmin:admin@scalix.imvs.sa.gov.au:<username> <password>
> . OK LOGIN completed, now connected to scalix.imvs.sa.gov.au
> . select inbox
> * 2 EXISTS
> * 0 RECENT
> * OK [UNSEEN 2] is the first unread message
> * OK [UIDVALIDITY 1] UIDVALIDITY value
> * OK [UIDNEXT 351] Predicted next UID
> * FLAGS (\Answered \Flagged \Deleted \Seen \Draft $Label1 $Label2 $Label3 $Label4
$Label5 $Forwarded Junk NonJunk $MdnSent)
> * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft $Label1 $Label2
$Label3 $Label4 $Label5 $Forwarded Junk NonJunk $MdnSent)] flags will stay set
> . OK [READ-WRITE] SELECT completed.
> . select Personal
> . NO cannot SELECT that mailbox
> #################

However this isn't a mailbox but a folder, they have run omscan and omtidyu -M but no change. I have them trying the 'outlook /resetfolders' fix but as it hasn't worked before I don't know that it will help.