The connection to the server was interrupted in outlook

[aquaminii]

Win XP/Outlook 2003 across the wan on pop3

Users occasionally get the Send/Recieve error "The connection to the server was interrupted" It doesn't seem to stop them from getting email but it is very annoying. I have increased the server timeout in outlook to 2 minutes and it still happens.

Here is the log from outlook.

Begin execution
========= Initial blob =========
===================================
Port: 110, Secure: no, SPA: no
Finding host
Connected to host
<rx> +OK Scalix POP3 interface ready on: server.xxxxxxxxx
Authorizing to server
[tx] USER xxxxx
<rx> +OK xxxxxx gets mail here
[tx] PASS *****
<rx> +OK User Signed on: xxxxxx /xxxx,xxxxxx/CN=xxxxx intray has 0 messages
Authorized to host
Connected to host
[tx] STAT
<rx> +OK 0 0
==== Comparing server and local blobs ====
==========================================
Do deletions: LoS: no
Disconnecting from host
[tx] QUIT
<rx> +OK POP3 Server connection terminated
Disconnected from host
========= No blob changes =========
===================================
End execution
ReportStatus: RSF_COMPLETED, hr = 0x00000000
Synch operation completed
Synch operation started (flags = 00000001)
UploadItems: 0 messages to send
Synch operation completed
Synch operation started (flags = 00000030)
DoPOPDownload(flags = 00000030, max msg = ffffffff): full items
Begin execution
========= Initial blob =========
===================================
Port: 110, Secure: no, SPA: no
Finding host
Connected to host
Disconnected from host
End execution
ReportStatus: RSF_COMPLETED, hr = 0x800ccc0f
Synch operation completed
Resource manager terminated

Any help would be greatly appreciated.

justin

[ScalixSupport]

Do you see any errors in the Scalix logs to indicate an abort of any kind ?

The Microsoft document at http://support.microsoft.com/?kbid=813514 gives you more details on what you can do to debug this.

Cheers

Dave

[aquaminii]

What logs should I look at? the pop3 log?

--newbie

[ScalixSupport]

Have a look at the fatal file in /var/opt/scalix/logs. Do you see any serious errors associated with the pop3 server?

Thanks,
Don

[aquaminii]

Found this in the SAC.

WARNING POP3 interface(POP3 Process ) 07.13.06 10:29:49
[SYS 104] Connection reset by peer
<- ct_ReadNextContentRec
<- pop3_signon
-> pop3_statCmd
<- pop3_statCmd
-> pop3_uidlAll
<- pop3_uidlAll
-> pop3_ListAll
<- pop3_ListAll
-> pop3_readItem
-> pop3_BrowseMsg
-> im_ItemRef2FName
<- im_ItemRef2FName
<- pop3_BrowseMsg
-> pop3_DisplayContent
<- /build/10.0.0.175/src/lib/ombase/os/os_fwrite.c:47[1,104]
<- /build/10.0.0.175/src/bin/pop3t/pop3t_direct.c:1084[1,104]