User cannot send messages to himself

[dschol]

I'm running Scalix 10 on FC4. I have one premium user in my system that is able to send mail interally and externally but is not able to receive mail he sends to himself--the messages just disappear into the ether. He is the only user in the system that has this problem. I can't find any information in the log files that would explain the problem or even show that the system processed the message(maybe I don't know where to look). This happens when he connects to the Server via Outlook MAPI, SWA, and IMAP. There is nothing about the message in /var/log/maillog. I haven't found anything in the event logs in the Admin Console.

Any help would be most appreciated.

[ScalixSupport]

Interesting. I'd like to know the output of

omshowu -n "user name"

and

omsearch -e "cn=user name" -m @all-attr@ -v

Of course you will have to change the names to protect the innocent but I need to see a close enough representation of reality. Maybe you will spot a discrepancy.

Regards,
Don

[ScalixSupport]

Hi. If the user is sending to himself within Scalix then you won't see anything in /var/log/maillog, it will be written to the /var/opt/scalix/logs/audit file. You may need to turn up your audit level to see something. So, type the following:

omconfaud ld 11
omoff -d0 ld
omon ld

Then have the user send the message and check the audit log.

Thanks,
Rachel

[dschol]

In increased the logging level as you suggested. Here's the output when the user sends a message to himself (names have been changed):

delivery
time 1150137031 Mon Jun 12 14:30:31 2006 -240
priority 0 normal
sensitivity 0 normal
importance 0 normal
type 0 message
originator John Smith / node, host/CN=John Smith
subject
create-time 1150137031 Mon Jun 12 14:30:31 2006 -240
ua-message-id H000006e002189b1.1150137028.node.host.com
mta-message-id H000006e002189b1.1150137028.node.host.com
recipient-to John Smith / node, host/CN=John Smith
delivered-count 1

Here's what I get when I run the omshowu command:

Authentication ID: john
User Name : John Smith /CN=John Smith
MailNode : node,host
Internet Address : "John Smith" <john.smith@domain.com>="John Smith" <john@otherdomain.com>
System Login : 60541
Password : set
Admin Capabilities : NO
Mailbox Admin Capabilities : NO
Language : AMERICAN
Virtual Vault : Enabled (default)
Mail Account: Unlocked
Last Signon : 06.12.06 14:33:38
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
User Class : Full

Here's what I get when I run omsearch:

S=Smith
G=John
OU1=node
OU2=host
CN=John Smith
INTERNET-ADDR="John Smith" <john.smith@domain.com>="John Smith" <john@otherdomain.com>
ENTRY-TYPE=1
UL-AUTHID=john
UL-CAPS=6
UL-CLASS=Full
UL-IL=AMERICAN
HOST-FQDN=node.host.com
GLOBAL-UNIQUE-ID=13200000a4983044-5.0.0.01
LOCAL-UNIQUE-ID=577
POSTAL-CODE=94010
MOBILE-PHONE=555-555-5555
L=City
STREET-ADDRESS=1 Main Street
STATE-OR-PROVINCE=WA
CNTRY=US
HOME-PHONE=555-555-5555
PARENT-DL=480
IA-FORMAL=john.smith@domain.com=john@otherdomain.com
S-SDX=S500
G-SDX=H560
DBV-ID=33554450

[ScalixSupport]

According to the logs, the message was delivered. Are you certain the user doesn't have a rule that filing the message into a folder or deleting it?

Thanks,
Rachel

[dschol]

Yes, I'm certain. I just sat with the user while he was sending the email and everything looked right to me. He has a junk mail filter setup to filter mail that Spamassassin marks as spam, but the message isn't getting put in his junk mail folder.

Is there anything else I can look at on the server to see what's happening to the message?

[ScalixSupport]

Have you changed anything about this user's address since creating the mailbox? If you look in the ENU's mailbox, is there any indication that the message bounced? From the log entry you posted, the message was delivered. Can you use sxaa and get a list of the user's rules and post those here? When you sat with the user and sent, what client/protocol were you using?

Thanks,
Rachel

[dschol]

Thanks for the help--I've solved the problem. I'm embarassed to say that the user had indeed created a filter that was causing a problem. I was unaware that filters created in SWA cannot be seen in Outlook using the Scalix Connector. My bad. Using sxaa to see what was going on did the trick. Thanks again.