GETACLS failure/MYRIGHTS failure

Discuss the Scalix Server software

Moderators: ScalixSupport, admin

Marc
Posts: 30
Joined: Thu Aug 11, 2005 3:19 am

GETACLS failure/MYRIGHTS failure

Postby Marc » Wed May 17, 2006 7:54 pm

Hi,

one of our users can't log in anymore. SWA says "wrong username or password" (it's not, I reset it with ommodu and it confirmed the user was changed), Outlook just stalls without an error message and Mozilla pops up two alternating error messages: "The current command did not succeed. The mail server responded: GETACL failure: can't get acl." and the same with "MYRIGHTS failure: can't get rights".

I found several odd entries in the output of omscan:

Code: Select all

Checking/Scanning message queues .... done.

Missing children ....

Owner Info :
Parent Container : ~/user/g00005t, RecNum : 0
Missing Child : ~/user/g00005t/00000v8
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g00005t, RecNum : 1
Missing Child : ~/user/g00005t/0000001
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g00005t, RecNum : 2
Missing Child : ~/user/g00005t/0000002
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g00005t, RecNum : 3
Missing Child : ~/user/g00005t/0000003
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g00005t, RecNum : 4
Missing Child : ~/user/g00005t/0000004
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Owner Info :
Parent Container : ~/user/g00005t, RecNum : 5
Missing Child : ~/user/g00005t/0000005
Child Type : Container.
Child Creator : ********
Child Subject : User Folder.

Missing user directories ....
~/user/u00005t



and

Code: Select all


Disk usage ....

USER NAME                          IN    OUT    PDG   FCAB   DLST     WB   TOTAL (KB)
...
(some users)
...
********189                         0      0      0      0      0      0      0
...
(some more users)
...


The owner of the folder ~/user/u00005t is not the same who can't login anymore.

When I try to login to the IMAP-server, I get:

Code: Select all

sx1:~ # telnet localhost 143
Trying 127.0.0.1...
Connected to localhost.
Escape character is '^]'.
* OK Scalix IMAP server 10.0.1.3 ready on sx1.example.com
10 login "username" password password
10 NO LOGIN failure, user name or password rejected
10 logout
* BYE Scalix IMAP Server logging out
10 OK LOGOUT completed
Connection closed by foreign host.
sx1:~ #


and an entry in the audit-log

Code: Select all

user-signon
time 1147909508 Thu May 18 01:45:08 2006 +120
user-agent-id IMAP4 Server 10.0.1.3
client-type 14
client-ip 127.0.0.1
user 133 Firstname Lastname/sx1,de/CN=Firstname Lastname 60559 0
signon-status 655


Can someone help?


Thanks,

Marc

ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Postby ScalixSupport » Thu May 18, 2006 7:23 am

The omscan output indicates the users folders do not exist anymore. His inbox and folders are gone. Can you confirm this by listing his directory. If they are gone, time for a restore.

Usually, these things only get lost when running omdelu or the likes.

Cheers,

Sascha.

Marc
Posts: 30
Joined: Thu Aug 11, 2005 3:19 am

Postby Marc » Thu May 18, 2006 7:46 am

Hi Sascha,

the missing folder is indeed missing, but it does (or did) not belong to the user who can't login anymore.


Marc

ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Postby ScalixSupport » Thu May 18, 2006 8:32 am

Ah, ok.

This may be a tired IMAP satellite. Please shut down the server (omshut) and ps -ef | grep imap. Should anything be stuck around, kill the process, restart the server and try to login again.

Cheers,

Sascha.

Marc
Posts: 30
Joined: Thu Aug 11, 2005 3:19 am

Postby Marc » Thu May 18, 2006 9:31 am

Great, you where right. There where six of them still hanging around after the omshut finished. It's all working again now.

Thanks for your help,

Marc


Return to “Scalix Server”



Who is online

Users browsing this forum: No registered users and 13 guests