How do I create multiple BlackBerryAgent processes on my ScalixBES server?

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If the BlackBerryAgent process is using too much memory, it can be helpful to split the BES users across multiple BlackBerryAgent processes.
DO THIS AFTER MAKING A COMPLETE BACKUP OF YOUR SYSTEM, INCLUDING THE REGISTRY.

The steps to do the above are as follows:

  1. go to
HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Agents\

and change or set the following to 2 (up to 5):

"NumAgents"
"NumAgentsFullServer"
  1. Reboot the machine