Other (non-Scalix) servers...

[binarynomad]

We have an internal ticketing system (Request Tracker) that recieves ticket requests via email. The only way I can tell to route mail to it is to add it to the Scalix (/etc/alias) file. Is there a "better" way?

Inbound (it-help@mycompany.com) -> (Scalix Server) -> (it-help@internal.box)

[ScalixSupport]

What you can do is to add an internet user via SAC with 2 internet addresses. The first (primary one) should be the genuine address of the tracking system, the second should be the external address that people would address any messages to get them to the Scalix server. From the command line,

Code: Select all

omaddent -e "S=System/G=Tracking/OU1=internet/IA=real.address@internal.domain.com=external.address@domain.com"

Cheers

Dave

[binarynomad]

Thanks, I'll give that a try.