Cannot save changes to Contact Info

[keewee]

Kia ora,

One of our accounts in Scalix will not save any changes made to the Contact Info. I couldn't see that anyone else has posted an issue like this and I couldn't find anything in the knowledgebase, so here goes.

I can make changes to everyone else and have them successfully save, but this particular account gives me a message "The user information could not be saved." message when I try to Save Changes. I can add/remove group membership and do anything else with this account, except modify fields on the 'Contact Info' page. This particular account is a 'Standard User'.

This issue has persisted through several releases of Scalix - I kept hoping that one day one of the new releases would fix the problem, but they haven't.

Scalix Server Version is 11.1.0.10849
Running on Red Hat Enterprise Linux v4
SAC Version 11.1.0.45, release 1
(Apart from platform, tomcat, server and swa, all components are version 11.1.0.45)


Cheers,
Craig

[dannyt]

Hi,

Can you check scalix-res.log for any relavant error (which should also show the exact command and arguments issued) plus the output of omsearch -e <user> -m @all-attr@

Regards,
Danny

[keewee]

Hi,

Can you check scalix-res.log for any relavant error (which should also show the exact command and arguments issued) plus the output of omsearch -e <user> -m @all-attr@

Regards,
Danny

Where should this file be, as I could not locate it anywhere on the server? Thanks.

[kanderson]

/var/opt/scalix/??/tomcat/logs/scalix-res.log

It should be in there...

Kev

[keewee]

/var/opt/scalix/??/tomcat/logs/scalix-res.log

It should be in there...

Kev

Thanks Kev. I'd not looked in the tomcat directory as I didn't think it would be in that one.

I think the relevant lines from scalix-res.log would be:

Code: Select all

2007-08-10 08:58:03,938 DEBUG [RESDispatcherServlet.dumpRequest:260] ---> RES Incoming Request Headers <----
2007-08-10 08:58:03,939 DEBUG [RESDispatcherServlet.dumpRequest:265] content-type:text/xml; charset=utf-8
2007-08-10 08:58:03,939 DEBUG [RESDispatcherServlet.dumpRequest:265] user-agent:Scalix CAA/Ubermanager 1.0

   <Command instance="mailsrv1" name="ommodent">
      <Parameters enc="false">
         <param flag="-n" value="EMPL-ORG=RX Plastics Ltd"/>
         <param flag="-e" value="G=Hank/S=Murney/OU1=mailsrv1/OU2=rxplastics"/>
      </Parameters>
2007-08-10 08:58:03,939 DEBUG
[RESDispatcherServlet.dumpRequest:265] host:mailsrv1.rxplastics.co.nz
2007-08-10 08:58:03,940 DEBUG [RESDispatcherServlet.dumpRequest:265] accept:text/html, image/gif, image/jpeg, *; q=.2, */*; q=.2
2007-08-10 08:58:03,940 DEBUG [RESDispatcherServlet.dumpRequest:265] connection:keep-alive
2007-08-10 08:58:03,940 DEBUG [RESDispatcherServlet.dumpRequest:265] content-length:277
2007-08-10 08:58:03,941 DEBUG [RESDispatcherServlet.dumpRequest:268] ---> RES Incoming Request XML Document (Not a secure request, OK) <-----
2007-08-10 08:58:03,941 DEBUG [RESDispatcherServlet.dumpRequest:294] <?xml version="1.0" encoding="UTF-8"?>
<ReqRequest>
   <Command instance="mailsrv1" name="ommodent">
      <Parameters enc="false">
         <param flag="-n" value="EMPL-ORG=RX Plastics Ltd"/>
         <param flag="-e" value="G=Hank/S=Murney/OU1=mailsrv1/OU2=rxplastics"/>
      </Parameters>
   </Command>
</ReqRequest>

2007-08-10 08:58:03,942 DEBUG [CmdExecution.executeCmd:141] ENVIRONMENT: LANG=en_US.UTF-8 OM_CHAR=UTF-8 OMCURRENT=mailsrv1 HOME=/tmp PWD=/tmp
2007-08-10 08:58:03,943 DEBUG [CmdExecution.executeCmd:143] COMMAND: /opt/scalix/bin/ommodent -n EMPL-ORG=RX Plastics Ltd -e G=Hank/S=Murney/OU1=mailsrv1/OU$
2007-08-10 08:58:04,101 DEBUG [RESDispatcherServlet.dumpResponse:302] ---> RES Sending Response XML Document <-----
2007-08-10 08:58:04,102 DEBUG [RESDispatcherServlet.dumpResponse:309] <?xml version="1.0" encoding="UTF-8"?>
<ResResponse>
   <Command name="ommodent">
      <Status>FAILED:100</Status>
      <Output>
         <Line value="G=Hank/S=Murney/OU1=mailsrv1/OU2=rxplastics"/>
         <Line value="[OM 16955] Entry is not unique in the Directory"/>
         <Line value=""/>
      </Output>
   </Command>
</ResResponse>


omsearch -e <user> -m @all-attr@ gave me the following:

Code: Select all

omsearch: [OM 16073] Unknown attribute specified.

Parameter          : Filter
Attribute          : hankm


[dannyt]

The problem may be caused by have two users with the same first name and last name on the same mailnode. A omsearch -e "G=Hank/S=Murney/OU1=mailsrv1/OU2=rxplastics" -m @all-attr@ should confirm this if more than one match is returned.

The workaround is to make sure the user names are unique or use a second mailnode.

Danny

[keewee]

The problem may be caused by have two users with the same first name and last name on the same mailnode. A omsearch -e "G=Hank/S=Murney/OU1=mailsrv1/OU2=rxplastics" -m @all-attr@ should confirm this if more than one match is returned.

The workaround is to make sure the user names are unique or use a second mailnode.

Danny

OK, will check this out tomorrow as I'm off on leave today. This could be it as this user does have two accounts - one with a published address the other with a private address.

Thanks. Will check it out and report back.

[keewee]

The problem may be caused by have two users with the same first name and last name on the same mailnode. A omsearch -e "G=Hank/S=Murney/OU1=mailsrv1/OU2=rxplastics" -m @all-attr@ should confirm this if more than one match is returned.

The workaround is to make sure the user names are unique or use a second mailnode.

Danny

Kia ora Danny,

Confirmed that the two entries for this user have the same Given Name and Surname. After changing one field slightly I can now edit and save the Contact Info on that account.

Many thanks for your help.


Cheers,
Craig