Cannot delete a user account

[souperdad]

I ahve a user account that I cannot delete. When I try to delete it from the Admin console it tells me that it Could not delete the mailnode. When run the omshowu -a I get the following:

omshowu -n netadmin
omshowu : [OM 8040] The user can't be found, or has been deleted.

How do I permanently delete this account?

[ianare]

hope this helps, I was having problems as well.

Code: Select all

[root@mail /]# omshowu -n isevi
Authentication ID: isevi
User Name : Ianare Sevi
System Login : 55003

[root@mail /]# omdelu -n isevi
[OM 8040] The user can't be found, or has been deleted.
omdelu: No users were deleted

[root@mail /]# omdelu 55003
[OM 8040] The user can't be found, or has been deleted.
omdelu: No users were deleted

[root@mail /]# omdelu -n "Ianare Sevi"
[OM 8048] The user "Ianare Sevi" is logged on
omdelu: No users were deleted

service scalix restart
Stopping Scalix services (mail): Disabling 14 subsystem(s).
Disabling 7 subsystem(s).
                                                           [  OK  ]
Starting Scalix services (mail): Enabling 7 subsystem(s).
Enabling 14 subsystem(s).
/opt/scalix/bin/omrc : Scalix started

                                                           [  OK  ]
[root@mail /]# omdelu -n "Ianare Sevi"
omdelu: One user successfully deleted


yé

[ScalixSupport]

Hi,

Instead of restarting the whole server you can either search for the process associated with the user by doing the following command:

Code: Select all

ps -ef | grep 55003


And then killing that process:

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kill -9 <processID>


Or you can disable remote client interface, which will force ALL users to log off:

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omoff -d0 rci


Cheers,
Yuri

[thatitguy]

Hello there;
I've for a user that I added with omaddu --bulk that I subsequently deleted, but it still shows up (twice) in the SAC:
If I click on the user in the SAC, I get an error: "Could not retrieve information for selected user"
If I try to delete the user, it (predictably) fails.

If I run

Code: Select all

omshowu -m all

the user doesn't show up anywhere, so I can't run an omdelu on them.
The username shows up as Firstname Lastname [mailnode] in the SAC.

I wouldn't worry *too* much about it, but I actually need that username to be active! Any ideas?

Thanks in advance,
Rubin

[ScalixSupport]

You can use

omdelent -e g=given_name/s=surname

You may have to also delete the entry off of the hidden userlist directory with

omdelent -e g=given_name/s=surname -t h -d userlist

Regards,
Don

[thatitguy]

I tried that, but got this:

Code: Select all

omdelent -e g=Steve/s=Smith
[OM 16955] Entry is not unique in the Directory


Ugh... I knew I shouldn't have tried to use

Code: Select all

omaddu --bulk

for 35 users!

[ScalixSupport]

Then use

omsearch -e g=steve/s=smith -v

This will return all Steve Smiths. Find the one you want to delete and modify the omdelent command to suit. See the man page for details.

Regards,
Don

[thatitguy]

Here's what I get (Thanks for the pointer, but I'd already found omsearch):

Code: Select all

[root@server mail]# omsearch -e g=Steve/s=Smith -v
S=Smith
G=Steve
CN=Steve Smith
OU1=server
OU2=domain
INTERNET-ADDR="Steve Smith" <Steve.Smith@domain.com>
ENTRY-TYPE=1
UL-AUTHID=steve
UL-CAPS=6
UL-CLASS=Full
UL-IL=C
S=Smith
G=Steve
CN=Steve Smith
OU1=server
OU2=domain
INTERNET-ADDR="Steve Smith" <Steve.Smith@domain.com>
ENTRY-TYPE=1
UL-AUTHID=steve
UL-CAPS=6
UL-CLASS=Full
UL-IL=C


It seems like I have 2 *exact duplicate* entries. So how the heck do I make 'em go away? Is there a wildcard to omdelent somehow?

Thanks again for your quick replies...
Rubin

[ScalixSupport]

Interesting. There must be something unique so I'll ask you to run

omsearch -e g=steve/s=smith -m @all-attr@ -v

Thanks,
Don

[thatitguy]

You completely ROCK That showed me the LOCAL-UNIQUE-ID variable, which was indeed different between them, so running

Code: Select all

omdelent -e local-unique-id='ID'

got rid of the bad entries.
Problem solved, the user in installed correctly, life is good!

Plus it's Friday night and I have a beer in my hand, and now that that's fixed, I can go have another!

Thank you, thank you, thank you!

[ianare]

Hi,
Instead of restarting the whole server you can either search for the process associated with the user by doing the following command:

Thanks for the tip!

[MailMan]

I have a similar problem to this... I bulk added a lot of users... lots of them have the same first name but a different last Name... For some reason the bulk add didn't put the sir name in there correctly so it created lots of duplicates with the same first name. I successfully deleted all of the "unique" users from the database (because after adding them i couldn't select them in SAC) but i can't seem to delete these:

Adrian /internal/CN=Adrian
Adrian /internal/CN=Adrian
Carlos /internal/CN=Carlos
Carlos /internal/CN=Carlos
Carlos /internal/CN=Carlos
Carlos /internal/CN=Carlos
Andres /internal/CN=Andres
Andres /internal/CN=Andres
Andrea /internal/CN=Andrea
Andrea /internal/CN=Andrea
Andrea /internal/CN=Andrea
Andrea /internal/CN=Andrea
Ana /internal/CN=Ana
Ana /internal/CN=Ana
Alvaro /internal/CN=Alvaro
Alvaro /internal/CN=Alvaro
Alberto /internal/CN=Alberto
Alberto /internal/CN=Alberto
Alberto /internal/CN=Alberto
Alan /internal/CN=Alan
Adriana /internal/CN=Adriana
Alan /internal/CN=Alan
Adriana /internal/CN=Adriana
Carlos /internal/CN=Carlos
Carlos /internal/CN=Carlos
Carlos /internal/CN=Carlos
Carlos /internal/CN=Carlos
Carlos /internal/CN=Carlos
Carolina /internal/CN=Carolina
Carolina /internal/CN=Carolina
Carolina /internal/CN=Carolina
Carolina /internal/CN=Carolina
Cesar /internal/CN=Cesar
Cesar /internal/CN=Cesar
Christian /internal/CN=Christian
Christian /internal/CN=Christian
Christian /internal/CN=Christian
Christopher /internal/CN=Christopher
Christopher /internal/CN=Christopher
Daniel /internal/CN=Daniel
Daniel /internal/CN=Daniel
Daniel /internal/CN=Daniel
Daniel /internal/CN=Daniel
Daniel /internal/CN=Daniel
D'Anyela /internal/CN=D'Anyela
David /internal/CN=David
David /internal/CN=David
David /internal/CN=David
David /internal/CN=David
David /internal/CN=David
David /internal/CN=David
Diego /internal/CN=Diego
Diego /internal/CN=Diego
Eduardo /internal/CN=Eduardo
Eduardo /internal/CN=Eduardo
Eduardo /internal/CN=Eduardo
Erick /internal/CN=Erick
Erick /internal/CN=Erick
Erick /internal/CN=Erick
Ericka /internal/CN=Ericka
Ericka /internal/CN=Ericka
Esteban /internal/CN=Esteban
Esteban /internal/CN=Esteban
Esteban /internal/CN=Esteban
Esteban /internal/CN=Esteban
Federico /internal/CN=Federico
Federico /internal/CN=Federico
Fernando /internal/CN=Fernando
Fernando /internal/CN=Fernando
German /internal/CN=German
German /internal/CN=German
Gustavo /internal/CN=Gustavo
Gustavo /internal/CN=Gustavo
Gustavo /internal/CN=Gustavo
Henry /internal/CN=Henry
Henry /internal/CN=Henry
Ian /internal/CN=Ian
Ian /internal/CN=Ian
Ivan /internal/CN=Ivan
Ivan /internal/CN=Ivan
Javier /internal/CN=Javier
Javier /internal/CN=Javier
Javier /internal/CN=Javier
Javier /internal/CN=Javier
Jeremy /internal/CN=Jeremy
Jeremy /internal/CN=Jeremy
Jessica /internal/CN=Jessica
Jessica /internal/CN=Jessica
Jimmy /internal/CN=Jimmy
Jimmy /internal/CN=Jimmy
Johanna /internal/CN=Johanna
Johanna /internal/CN=Johanna
Jonathan /internal/CN=Jonathan
Jonathan /internal/CN=Jonathan
Jonathan /internal/CN=Jonathan
Jonathan /internal/CN=Jonathan
Jonathan /internal/CN=Jonathan
Jonathan /internal/CN=Jonathan
Jose /internal/CN=Jose
Jose /internal/CN=Jose
Jose /internal/CN=Jose
Jose /internal/CN=Jose
Jose /internal/CN=Jose
Jose /internal/CN=Jose
Jose /internal/CN=Jose
Jose /internal/CN=Jose
Jose /internal/CN=Jose
Juan /internal/CN=Juan
Juan /internal/CN=Juan
Kenneth /internal/CN=Kenneth
Kenneth /internal/CN=Kenneth
Kenneth /internal/CN=Kenneth
Laura /internal/CN=Laura
Laura /internal/CN=Laura
Laura /internal/CN=Laura
Laura /internal/CN=Laura
Marcelo /internal/CN=Marcelo
Marcelo /internal/CN=Marcelo
Maria /internal/CN=Maria
Maria /internal/CN=Maria
Maria /internal/CN=Maria
Marianela /internal/CN=Marianela
Marianela /internal/CN=Marianela
Mariela /internal/CN=Mariela
Mariela /internal/CN=Mariela
Mary /internal/CN=Mary
Mary /internal/CN=Mary
Mauricio /internal/CN=Mauricio
Mauricio /internal/CN=Mauricio
Mauricio /internal/CN=Mauricio
Mauricio /internal/CN=Mauricio
Mauricio /internal/CN=Mauricio
Melissa /internal/CN=Melissa
Melissa /internal/CN=Melissa
Michael /internal/CN=Michael
Michael /internal/CN=Michael
Natalia /internal/CN=Natalia
Nehemias /internal/CN=Nehemias
Nelson /internal/CN=Nelson
Nelson /internal/CN=Nelson
Paola /internal/CN=Paola
Paola /internal/CN=Paola
Rodrigo /internal/CN=Rodrigo
Rodrigo /internal/CN=Rodrigo
Rodrigo /internal/CN=Rodrigo
Ronald /internal/CN=Ronald
Ronald /internal/CN=Ronald
Sandra /internal/CN=Sandra
Sandra /internal/CN=Sandra
Silvia /internal/CN=Silvia
Silvia /internal/CN=Silvia
Silvia /internal/CN=Silvia
Silvia /internal/CN=Silvia
Silvio /internal/CN=Silvio
Vanessa /internal/CN=Vanessa
Vanessa /internal/CN=Vanessa
Victor /internal/CN=Victor
Victor /internal/CN=Victor
Victor /internal/CN=Victor
Victor /internal/CN=Victor
Victor /internal/CN=Victor
Virginia /internal/CN=Virginia
Viviana /internal/CN=Viviana
Walter /internal/CN=Walter
Walter /internal/CN=Walter

When i try to delete a user i get the following errors:

Code: Select all

[root@caedmon scalix-11.1.0-GA]# omdelu -n Mauricio*/internal
[OM 8013] The name/mailnode contains invalid characters

omdelu: No users were deleted
[root@caedmon scalix-11.1.0-GA]# omdelu -n Mauricio*
[OM 8013] The name/mailnode contains invalid characters

omdelu: No users were deleted
[root@caedmon scalix-11.1.0-GA]# omdelu -n Mauricio
[OM 8042] The name given is ambiguous

omdelu: No users were deleted
[root@caedmon scalix-11.1.0-GA]# omdelu -n Mauricio -x
[OM 8042] The name given is ambiguous

omdelu: No users were deleted
[root@caedmon scalix-11.1.0-GA]# omdelu -n Mauricio -x
[root@caedmon scalix-11.1.0-GA]# omdelent -e Mauricio
Mauricio
[OM 16073] Unknown attribute specified.

Attribute          : Mauricio

[root@caedmon scalix-11.1.0-GA]# omdelent -e Mauricio
[root@caedmon scalix-11.1.0-GA]# omsearch -e g=Mauricio
[OM 16954] Entry not in the Directory

[root@caedmon scalix-11.1.0-GA]# omsearch -e g=Mauricio -m @all-attr@ -v
[OM 16954] Entry not in the Directory

What am i doing wrong?

Thanks!

Ken

[MailMan]

Here's one of the logs by the way...

WARNING Administration(omdelent ) 10.14.07 05:30:54
[OM 16073] Unknown attribute specified.

<- dr_ACIModContextFlags
<- dr_ACISetDefaultContext
-> cdr_DeleteEntry
-> cvc_enhCnvString
-> cvc_CnvStringTryIconv
<- cvc_CnvStringTryIconv
<- cvc_enhCnvString
-> da_ParseEntry2
-> da_ParseAttribEntry
-> da_ParseUTF8AttribChars
<- da_ParseUTF8AttribChars
-> da_FindAttribIntName
<- da_FindAttribIntName
<- /build/11.1.0/src/lib/ombase/da/da_PrsEnt.c:1251[3,16073]
<- /build/11.1.0/src/lib/ombase/da/da_PrsEnt.c:1258[3,16073]


ERROR Administration(omaddpdln ) 10.14.07 07:59:19
[OM 10103] The name to be added to the distribution list is not
registered in the directory (try giving mailnode)

<- dr_ACICheckReadPerm
-> dr_ACICheckReadPerm
<- dr_ACICheckReadPerm
-> dr_ACIModContextFlags
<- dr_ACIModContextFlags
-> dr_ACIModContextFlags
<- dr_ACIModContextFlags
-> dr_ACICheckReadPerm
<- dr_ACICheckReadPerm
-> dr_ACICheckReadPerm
<- dr_ACICheckReadPerm
-> dr_ACIModContextFlags
<- dr_ACIModContextFlags
<- /build/11.1.0/src/bin/pdl/pdl_addnm.c:502[100,10103]
<- /build/11.1.0/src/bin/pdl/pdl_addnm.c:585[100,10103]


ERROR Administration(omaddpdl ) 10.14.07 07:59:26
[OM 18015] PDL being added is a duplicate, or a directory
entry is present which has the same name.

<- pdl_InitialSetup
-> dr_ACISetDefaultContext
-> dr_ACIModContextFlags
<- dr_ACIModContextFlags
<- dr_ACISetDefaultContext
-> pdl_RemoveIa
<- pdl_RemoveIa
-> dr_ACIModContextFlags
<- dr_ACIModContextFlags
-> dr_ACICheckReadPerm
<- dr_ACICheckReadPerm
-> dr_ACIModContextFlags
<- dr_ACIModContextFlags
<- /build/11.1.0/src/bin/pdl/pdl_add.c:919[3,18015]
<- /build/11.1.0/src/bin/pdl/pdl_add.c:965[3,18015]


WARNING Administration(omgetmsg ) 10.14.07 10:12:55
[OM 23559] An unrecognized line (562) was found when an OMSTDID line was expected.