Can't log in after IP Address change

[matt-j]

HI Guys,

Hope you can help me out with this one:

I have moved a scalix 10 server from one part of our wan to another.

This meant I have had to change the IP address, gatway and dns server entries.

But now I CAN'T log in to Webclient or Connect for Evolution, although I CAN get in to SAC.

I'm not really sure what I should be looking at to solve this so hopefully someone could help me out.

[ScalixSupport]

Hi,

have a look at

man sxmodfqdn

Cheers,

Sascha.

[matt-j]

Hi Sascha

Thanks for you reply, this talks about the hostname changing, I only changed the ipaddresses - should I run this anyway even tho the hostname has stayed the same

Cheers
Matt

[ScalixSupport]

Hi,

another area to check is the /etc/hosts for the hostname - this needs to match.

Sascha.

[matt-j]

Hi Sacha the host file is fine, the address has changed in there but the hostname has stayed ok.

The host file contains:

150.249.10.5 server1 server1.meridian-blinds.co.uk

That is the correct IP Address



before the IP Address change it was:

150.50.10.124 server1 server1.petersfood.com

Cheers
Matt

[ScalixSupport]

It seems to me, although I am not an expert, that the domain name has changed as well.

sxmodfqdn -o server1.petersfood.com -n server1.meridian-blinds.co.uk

Cheers,

Sascha.

[ScalixSupport]

I would also advise that you make your /etc/hosts correct.

The format of each line is:

##.##.##.## fqdn.domain.com alias1 alias2

If you start putting your server aliases first, that leads to trouble later.

Cheers

Dave

[matt-j]

Oops That was a typing error the petersfood.com is a different server we look after:

[b]The host file contains:

150.249.10.5 server1 server1.meridian-blinds.co.uk

That is the correct IP Address

before the IP Address change it was:

150.50.10.124 server1 server1.petersfood.com
[/b}

It should have read:

150.249.10.5 server1 server1.meridian-blinds.co.uk

That is the correct IP Address

before the IP Address change it was:

150.50.10.124 server1 server1.meridian-blinds.co.uk


However I have now changed the hostname and aliases around as per Dave's suggestion.

Still can't log in to Web Access though, still says 'Username or Password is incorrect'
any more ideas?

[ScalixSupport]

Can you check your Scalix server logs to see if anything is reported in the fatal log or event logs ?

Cheers

Dave

[florian]

Check omstat -s and omstat -a for all services with the exception of Item Structure Server running correctly.

Check the Tomcat caa.log and scalix-swa...log files. Check consistency of hostname embedded in authentication id of user sxqueryadmin (omshowu -n sxqueryadmin) with hostname returned by hostname --fqdn command and with hostname entry in /etc/hosts. Also, actually in your /etc/hosts, the FQDN should come first, so it should read

1.2.3.4 server.domain.com server

and also with hostname shown by omsearch -e s=sxqueryadmin -m HOST-FQDN

tell us if you find any discrepancy. Changing IP address only shoulnd't make any difference.

Cheers,
F.