Scalix 11.4.2 SAC Failing

[andrboot]

Hi;

Recently over a week ago, i decided to upgrade my mailserver to 11.4.2, needless to say i didn't check that i could use the sac webaccess for a while.. until the other day to my horror i found i was getting this message "Could not login, Could not fetch configuration information, Possible problem with administration server", so i though to myself okas.. ill reconfig see what happens.. same deal. i backed up my mailstore, removed, reinstalled.. same deal.. i spent 4 hours last night rebuild the box.. clean instasll fresh centos 5.2, and scalix 11.4.2 and same deal. is anyone able to help me?

[schmoe90]

What's in the tomcat logs when you try to log in?

[andrboot]

Hi; i have been looking @ the logs in /var/op/scalix/xx/tomcat/logs/* but they don't seem to be saying much.the files aren't changing.. Any idea where else to look?

[schmoe90]

What's in the scalix-res.log file? Anything interesting logged when you restart tomcat?

[andrboot]

Hi;

Nothing is logged when i restart tomcat in the scalix-res file however the stuff in the file is:
http://andrboot.com/dump/scalix-res.txt

[schmoe90]

The log looks OK... did you tell the installer that this server is the SAC server?

[andrboot]

I did a clean install, i installed everything on the one server.

[schmoe90]

Code: Select all

./scalix-installer
...
Please choose an action from the list:
[1] Install/Upgrade one or more Scalix components (custom)
[2] Reconfigure Scalix components
[3] Uninstall Scalix components
-> Please enter your choice: 2

Please choose one or more components to configure:
[1] Scalix DB
    (version 11.4.2.2125-1)
[2] Scalix Tomcat
    (version 5.5.25-917)
[3] Scalix Messaging Services
    (version 11.4.2.2177-1)
[4] Scalix Management Agent
    (version 11.4.2.4678-1)
[5] Scalix Web Access
    (version 11.4.2.11691-1)
[6] Scalix Management Services
    (version 11.4.2.4678-1)
[7] Scalix Search and Index Service
    (version 11.4.2.1077-1)
[8] Scalix Mobile Client
    (version 11.4.2.883-1)
-> Please enter comma-separated list of numbers: 4,6
...
-> Please enter the default mail domain: <your domain>

-> Please enter fully qualified host name of the Scalix Server where the "Administration Groups" have been (or will be) created: <your server>
...
Please enter the fully qualified hostname of the machine where the Scalix Management Services is or will be installed.

-> Hostname: <your server>


[Thomas Zedler]

Hi,

seems that I encountered the same problem. My log looks similar. I rerun the installer as suggested but without luck...
Today I uninstalled the complete scalix package and reinstalled it - again no luck...

I can access the webmail part though...

Cheers

Thomas

[update]
For me it is now working. I can not exactly say what I did but maybe this helps:
I played around with some access rights of the Scalix files usind a scalix check tool (commandline - sorry, forgot the name). Next morning when I rebooted the system worked...

Thomas

[andrboot]

I have the same problem as Thomas, I installed it all on the one server with all my dns/domain names correctly.

[uncle_giavelli]

I have the same issues but I have a few errors in the logs. See below.....

The message on SAC
Could Not Login
Could not fetch configuration information.
Possible problem with administration server

scalix-res.log
2008-11-04 20:30:10,574 ERROR [RESDispatcherServlet.doPost:228] java.lang.ClassNotFoundException: com.scalix.sac.res.handlers.Sxshowmn
2008-11-04 20:30:10,575 FATAL [RESDispatcherServlet.doPost:232] java.lang.ClassNotFoundException: com.scalix.sac.res.handlers.Sxshowmn
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1362)
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1208)
at java.lang.ClassLoader.loadClassInternal(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.scalix.sac.res.handlers.OmCommandFactory.createOmCommandClass(OmCommandFactory.java:55)
at com.scalix.sac.res.handlers.ServiceHandler.service(ServiceHandler.java:58)
at com.scalix.sac.res.servlet.RESDispatcherServlet.doPost(RESDispatcherServlet.java:224)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Unknown Source)

scalix-caa.log
2008-11-04 20:36:34,602 ERROR [RESServiceHandler.GetMailNodesList:966] Server xxxx.xxxx.com terminated with status FAILED:515
2008-11-04 20:36:34,603 ERROR [GetMailNodesList.buildResponseMessage:108] Skipping server xxxx.xxxx.com. No document received!
2008-11-04 20:36:57,013 INFO [RESMonitor.run:115] Server xxxx.xxxx.com up 52 mins, 54 secs
2008-11-04 20:37:08,003 INFO [NotificationEventListener$WorkerThread.run:51] Event Notification: heartbeat|http://xxxx.xxxx.com/res/RESDispatcher|LISTEN|300|xxxx|xxxx.xxxx.com|11.4.0 from host:xxxx.xxxx.com

[andrboot]

Anyone else have any ideas/fixes?? i still can't access my admin console ;(

[mister.koz]

Same boat as andrboot anyone got any ideas?

Code: Select all

2008-12-02 10:04:09,959 ERROR [RESServiceHandler.GetMailNodesList:966] Server xanserver.scottech.local terminated with status FAILED:515
2008-12-02 10:04:09,960 ERROR [GetMailNodesList.buildResponseMessage:108] Skipping server xanserver.scottech.local. No document received!

Wonder what this means?

[andrboot]

I also have a problem that i can't open my mobile webmail. Tried multiple times reinstalling/clean installs still doesn't work.. I have been thinking that it is probably a package that i have updated within centos 5.2 that has broken it.. Is anyone able to confirm that? i have done a few updates, mainly xml2 i think.

[Valerion]

Nope. It works for me on a fully updated CentOS 5.2 system. Tried both /m and /sac. So updates is not the culprit, at least.