Can't Send New Email. Error Inside

[bluecc]

When I click New the compose window comes up and I can fill it out. However, after I click Send the window closes and an error OK box pops up saying:

An unexpected communication error occurred between the SWA servlet and the Scalix Server resulting in the failure of the previous action.


Any thoughts? I've tried restarting the server with /etc/init.d/scalix restart
but that didn't fix it. On a side note, I also cannot create any new folders and get error:

n error has occurred. Contact your e-mail administrator if the problem persists. #CMD017

[schmoe90]

What's in the tomcat logs?

[bluecc]

Here is the tail end of the scalix-swa.log:

Code: Select all

2008-08-25 22:49:01,423 ERROR [HttpRequestHandler.sendResponse:294] ip: (ip unavailable); username: eric@ourdomain.com; message: Failed Response

Could not write SOAP response: org.apache.catalina.connector.ClientAbortException: null
        at com.oddpost.soap.SoapResponseImpl.flushAndHandleException(SoapResponseImpl.java:371)
        at com.oddpost.soap.SoapResponseImpl.send(SoapResponseImpl.java:350)
        at com.oddpost.server.HttpRequestHandler.sendResponse(HttpRequestHandler.java:292)
        at com.oddpost.server.HttpRequestHandler.handleRequest(HttpRequestHandler.java:263)
        at com.oddpost.server.SoapServlet.doPost(SoapServlet.java:44)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at com.oddpost.server.filter.HttpConfFilter.doFilter(HttpConfFilter.java:181)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        ... skipping the last 18 lines as irrelevant...
Caused by: ClientAbortException:  java.net.SocketException: Connection reset
        at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:366)
        at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:352)
        at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:392)
        at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:381)
        at org.apache.catalina.connector.CoyoteOutputStream.write(CoyoteOutputStream.java:89)
        at org.apache.catalina.connector.CoyoteOutputStream.write(CoyoteOutputStream.java:83)
        at com.oddpost.soap.SoapResponseImpl.serializeElementListToStream(SoapResponseImpl.java:204)
        at com.oddpost.soap.SoapResponseImpl.flush(SoapResponseImpl.java:292)
        at com.oddpost.soap.SoapResponseImpl.flushAndHandleException(SoapResponseImpl.java:359)
        ... 31 more
Caused by: java.net.SocketException: Connection reset
        at java.net.SocketOutputStream.socketWrite(Unknown Source)
        at java.net.SocketOutputStream.write(Unknown Source)
        at org.apache.jk.common.ChannelSocket.send(ChannelSocket.java:537)
        at org.apache.jk.common.JkInputStream.doWrite(JkInputStream.java:162)
        at org.apache.coyote.Response.doWrite(Response.java:560)
        at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:361)
        ... 39 more

2008-08-26 07:46:46,025  WARN [Account.getUserData:313] Failed to run out of office IMAP command
javax.mail.MessagingException: A29 BAD X-GET-OUT-OF-OFFICE failed, internal error;
  nested exception is:
        com.sun.mail.iap.BadCommandException: A29 BAD X-GET-OUT-OF-OFFICE failed, internal error
        at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2631)
        at com.scalix.swa.service.MailServices.doImapCommand(MailServices.java:208)
        at com.oddpost.server.module.Account.getUserData(Account.java:305)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.oddpost.soap.SoapModule.invokeMethod(SoapModule.java:219)
        at com.oddpost.soap.SoapRequestImpl.execute(SoapRequestImpl.java:145)
        at com.oddpost.server.HttpRequestHandler.handleRequest(HttpRequestHandler.java:222)
        at com.oddpost.server.SoapServlet.doPost(SoapServlet.java:44)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at com.oddpost.server.filter.HttpConfFilter.doFilter(HttpConfFilter.java:181)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:133)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
        at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
        at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
        at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
        at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
        at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Unknown Source)
Caused by: com.sun.mail.iap.BadCommandException: A29 BAD X-GET-OUT-OF-OFFICE failed, internal error
        at com.sun.mail.iap.Protocol.handleResult(Protocol.java:330)
        at com.scalix.swa.imap.ImapGetOutOfOfficeCommand.doCommand(ImapGetOutOfOfficeCommand.java:173)
        at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMAPFolder.java:2672)
        at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2626)
        ... 37 more


[bluecc]

I also just noticed this problem is not in IE6. The web access works fine there. I'm using Firefox 3.0.1 and have the problems mentioned. I'm going to test in linux shortly.

[bluecc]

This also appears multiple times in the /var/opt/scalix/mm/logs/fatal log:

Code: Select all

ERROR                   IMAP Server Da(IMAP Server Pr) Tue Aug 26 18:53:16 2008
[OM 24070] Debug message for Lab use :
imapMimeUpdateCRecNums: Could not open/read container
User Name: My Name / mail/CN=My Name
Pid of logging process: 3823


ERROR                   IMAP Server Da(IMAP Server Pr) Tue Aug 26 18:53:16 2008
[OM 3433] The open container reference provided is invalid.
User Name: My Name / mail/CN=My Name
Pid of logging process: 3823



[chrismcmullan]

I am starting to see this on one email account did bluecc resolve this issue????

An unexpected communication error occurred between the SWA servlet and the Scalix Server resulting in the failure of the previous action.

[billb3]

Just had this same error. clearing the user's imap cache appears to have fixed things.