SAC login Could not fetch configuration information

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drewb34

SAC login Could not fetch configuration information

Postby drewb34 » Mon Apr 28, 2008 12:26 pm

I was receiving this message when trying to get into SAC.

Could Not Login
Could not fetch configuration information.
Possible problem with administration server

I deleted the sxadmin and sxqueryadmin like some other people suggested and still didn't work.

So I found about changing this information. /var/opt/scalix/ml/res/config/res.properties

res.ubermanager.host=mail.wluctv6.com
#remote notification port:
res.ubermanager.udp.port=3450
res.tomcat.tcp.port=
# location of the registration store relative to where /etc/opt/scalix/res/store
res.events.store=events.data
#number of notification threads Max is 3
res.notification.numThreads=2

i changed the res.tomcat.tcp.port= to res.tomcat.tcp.port=80 , but it still didn't work.

So I checked all the LDAP ports according to the Scalix Wiki and found that I was missing the information from the /etc/sysconfig/ldapmapper and I also kept mine at 389 and didn't change then to 3890.

http://www.scalix.com/wiki/index.php?title=Howto_-_Change_the_default_Scalix_ldap_port_from_389

The last thing I tried was according to the Scalix Manual Installation Wiki to change the Java settings. Mine was set at 1024MB and i dropped down to 512MB like the Wiki states.


http://www.scalix.com/wiki/index.php?title=Manual_Installation#Setting_Tomcat_memory_allocation


Edit the following line in /etc/opt/scalix-tomcat/scalix-tomcat.conf so that JAVA_OPTIONS has parameters that allocate 50% of your RAM or 512MB, whichever is less, to your Tomcat application server, e.g.

JAVA_OPTS="-server -Xms256m -Xmx256m"

One or both of the last two things worked for me and now I can login to SAC anytime of the day. Hopefully this helps someone else because I know how frustrating it can be.

pcperfect

Postby pcperfect » Mon Sep 22, 2008 8:31 am

Had the same problem after migrating scalix to centos 5.2. It worked at first but about a week later it stopped working. Rebooting the server didn't help.

Checked some things advised on this forum but didn't find any misconfiguration. I set the tomcat memory from 1024m back to 512m, and after a reboot i could login again.

Strange fix. I always had it set to 1024m on the old rhel4 installation. Also when migrating to centos 5.2 i upgraded the memory in the machine from 2GB to 4GB.


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