FATAL: Segmentation Violation (SMTP Fails on Internet email)

[1enigma1]

When sending mail to another Scalix user, I am successful. When trying to send to any SMTP address, the router fails and the following is logged in the fatal log:

SERIOUS ERROR SMTP Relay (SMTPD Relay Pr) 01.02.06 20:11:28
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 3452
Procedure trace follows:
<- inet_ParseArpaAddress
-> nm_ParseORN
<- nm_ParseORN
-> nm_PutFieldStr
-> nm_PutFieldMem
-> nm_AppendFieldMem
-> nm_AddSeparators
<- nm_AddSeparators
-> nm_ParseORN
<- nm_ParseORN
<- nm_AppendFieldMem
<- nm_PutFieldMem
<- nm_PutFieldStr
<- inet_ConvArpaORNToORN
-> smtplib_init
<- smtplib_init
Pid of logging process: 3452


SERIOUS ERROR SMTP Relay (SMTPD Relay Pr) 01.02.06 20:11:28
[OM 10272] BACKTRACE:
[0xeae420]
/lib/libc.so.6(fprintf+0x22) [0x7f590e]
/opt/scalix/lib/libom_smtplib.so(smtplib_mailFrom+0xe4) [0xac79f4]
omsmtpd [0x804eeba]
omsmtpd [0x80534aa]
omsmtpd [0x8054a38]
/lib/libc.so.6(__libc_start_main+0xdf) [0x7c6d5f]
omsmtpd [0x804ae21]
Pid of logging process: 3452

[ScalixSupport]

Hi. Does this only happen to you or to all of your users? When you type:

omshowu -n "YOUR NAME"

where YOUR NAME is your first and last name, what is returned in the Internet Address field? Could you also post your /var/opt/scalix/sys/smtpd.cfg file?

Thanks,
Rachel

[florian]

Also,

what Linux distro is this on?
what client are you sending from (as this goes through the SMTP relay, I assume it is some POP/IMAP client or Scalix Web Access)?

you might also want to add a line reading DEBUG_LOG=TRUE in your /var/opt/scalix/sys/smtpd.cfg config file, restart the SMTP relay (omoff -d 0 -w smtpd; omon -w smtpd) and post the resulting /var/opt/scalix/smtpd.log log file. Don't forget to turn off afterwards.

Thanks,
Florian.

[schumi]

Hi

I had the Internet Mail Gateway crash with a segmentation violation. I realised that after a restart, the server time was off by quite a bit, so I rectified that with ntpdate, and since then the Internet Mail Gateway run without a hitch again.

Could that be an issue here as well?

Cheers
Chris

[ScalixSupport]

Most likely not, let's try to keep these two issues separate.

Waiting for the original posters reply.

Sascha.