Postby tomster » Fri Nov 20, 2009 5:59 am
I am not sure whether my experiences relate to the ones posted here, but might be...
My suspicion so far: it's not the Scalix server causing this problem.
Since I don't use AS yet I can only speak for troubles using a standard IMAP4 fetch from the Scalix server via UMTS. I create a email account on the E71 and everything works flawlessly.
Sometimes it seems though like the phone stepping into oblivion when a connected UMTS connection gets lost. Let me explain with my scenario:
During daytime the phone stays connected via UMTS in my office without problems. The trouble starts as soon as I decide to leave the office. My car is parked on level 2 in a underground garage and therefore the phone loses connection- no UMTS nor GSM. Under normal circumstances the connection would be re-established after I leave the garage without problems. From time to time though the message application on the phone more or less freezes. This means I can use it like in offline mode. I can brwose through the emails (if already on the phone) delete and open and close the application. The options menu even shows "connected". But I can't retrieve email or disconnect from the UMTS connection. All that helps is to turn off the phone. In 90 % of the cases the phone boots up again and the message app would work again as expected.
In the other cases the phone starts up normally but the configured email account on the phone simply disappears. All emails are gone - only on the phone that is of course. Instead I have a standard email account readily set-up from my carrier by default which is probably hard-coded in the phone's firmware. I then would have to re-configure my very own email account once again and retrieve all messages from the top.
I do assume so far that the phone's message app has problems when the UMTS connection gets lost while actively retrieving/ checking new email. This conclusion because it woks normally in about 90% of the cases. And it is almost reproducable on demand!
My Scalix server makes an automated back-up every night at 02:00 and therefore stopping all Scalix services. Normally I use a time schedule on the phone to check automatically for emails only from 08:00 to 23:59 so these two things won't interfere. But if I decide to let the phone fetch emails 24h as soon as I get up in the morning the above described X will come up. With the same percented chance of having to re-configure the email account from the top. Ok, no big deal, only time consuming.
I'm not sure whether my problem really relates to the topic discussed here, but it seems to be 90% the same. And AS is (as think it would work) constantly "checking for new email", right?
Ahh, just for the records:
My E71 is running the 200.21.118 firmware. For my make (RM-346) there's yet not update to 300.X available.