do not have permission to move emails and delete emails

[William]

A computer user has a problem where they do not have permission to move emails and delete emails or get into folders. The viewing pane displays the message regarding permission.

There is no error in the "omshowlog -F 00:00 -l 9" logs.

The first time they logged in they could not access anything except for the root of the inbox folder.

I un/reinstalled scalix connector 10.0.0.352 and made a new profile.

at this point some more folders are available.

ommapi.log

Exception Type: HResult
Function: CMsgStore::GetObject
Source Line No: 4473
HResult: 0x80070005
15:08:05.540 You don't have permission to perform that operation.
15:08:29.965 Caught exception:
Exception Type: HResult
Function: CMsgStore::GetObject
Source Line No: 4473
HResult: 0x80070005
15:08:29.969 You don't have permission to perform that operation.
15:08:33.440 Caught exception:
Exception Type: HResult
Function: CMsgStore::GetObject
Source Line No: 4473
HResult: 0x80070005
15:08:33.444 You don't have permission to perform that operation.
15:08:43.375 Caught exception:
Exception Type: HResult
Function: CMsgStore::GetObject
Source Line No: 4473
HResult: 0x80070005
15:08:43.379 You don't have permission to perform that operation.
15:08:55.183 Caught exception:
Exception Type: HResult
Function: CMsgStore::GetObject
Source Line No: 4473
HResult: 0x80070005
15:08:55.187 You don't have permission to perform that operation.

Dmapi_err.log

[2007/08/30 09:47:09]:[Mfpscdl]:[docmgrapi.cpp]CDmCore::Initialize():RegOpenKeyEx(HKEY_LOCAL_MACHINE,SOFTWARE\MGCS\Panasonic-DMS\Document Manager,KEY_QUERY_VALUE,0x12E3F0):System Last Error=0
[2007/08/30 09:47:09]:[Mfpscdl]:[docmgrapi.cpp]DllMain():Error=10001:CDmCore.Load()
[2007/08/30 09:47:09]:[Mfpscdl]:[dmapifunc.cpp]DMAPI_Check():Error=-2:DmCore.InitalizeCore(0x4292B4):
[2007/08/30 09:47:26]:[MfpNsSet]:[docmgrapi.cpp]CDmCore::Initialize():RegOpenKeyEx(HKEY_LOCAL_MACHINE,SOFTWARE\MGCS\Panasonic-DMS\Document Manager,KEY_QUERY_VALUE,0x12DB5C):System Last Error=183
[2007/08/30 09:47:26]:[MfpNsSet]:[docmgrapi.cpp]DllMain():Error=10001:CDmCore.Load()
[2007/08/30 09:47:26]:[MfpNsSet]:[dmapifunc.cpp]DMAPI_Check():Error=-2:DmCore.InitalizeCore(0x12EB1C):
[2007/08/30 10:47:09]:[Mfpscdl]:[docmgrapi.cpp]CDmCore::Initialize():RegOpenKeyEx(HKEY_LOCAL_MACHINE,SOFTWARE\MGCS\Panasonic-DMS\Document Manager,KEY_QUERY_VALUE,0x12E3F0):System Last Error=0
[2007/08/30 10:47:09]:[Mfpscdl]:[docmgrapi.cpp]DllMain():Error=10001:CDmCore.Load()
[2007/08/30 10:47:09]:[Mfpscdl]:[dmapifunc.cpp]DMAPI_Check():Error=-2:DmCore.InitalizeCore(0x4292B4):