Scalix Forums

We are still receiving undeliverable messages from users that are deleted from our Scalix system. We have eliminated Outlook cached names and personally created distribution lists. We also cannot see the users' mailboxes using the Scalix command line tools. Any ideas?

Tara Campbell / internet/CN=Tara Campbell

because: 'Recipient name not found at destination' [OM 9300]

Supplementary Information:

550 5.1.1 <Campbell@mail.esascorp.com>... User unknown

Most likely, you're mailing to people who have configured those deleted users as their delegates.

By default, Outlook configures delegates to receive copies of meeting requests. SWA copies this behaviour also.

Cheers

Dave

Not sure I understand your reply. Regarding delegates, nobody among our Outlook users has configured any delegates within Outlook.

hi,
did this get resolved?

no, I still have this issue. Any ideas?

The user is still a member of a group perhaps?

Hi,
Could it be that the user is attached in some way to a 'resource'...not sure how or how you could check this...perhaps someone could comment on this?

Hi Dave,

Most likely, you're mailing to people who have configured those deleted users as their delegates.

By default, Outlook configures delegates to receive copies of meeting requests. SWA copies this behaviour also.

Cheers

Dave

I have checked this out and it doesnt appear to be the case. Is there anything else that can be checked?


Regards,

Jason

I'd set logging on service router and local delivery to 11 and the next time this happens, see if you can figure out where the original message came from and what it was doing - booking a resource, going to a distribution list, etc.

this is probably a stranded delegate. See http://www.scalix.com/forums/viewtopic.php?f=3&t=15651