Upgraded to 12.6, can't log in to SAC

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rthomasES
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Joined: Mon Mar 02, 2015 4:33 am
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Upgraded to 12.6, can't log in to SAC

Postby rthomasES » Tue Jan 24, 2017 2:32 pm

During the upgrade (from 12.5) I got this message:

CRITICAL Operation failed: Web apps config function configure_res failed: determine_server_host() takes exactly 1 argument (0 given)

The only reference I found on the web related to Scalix 11, and said to run the installer again, reconfiguring the web components. I did that and webmail is working :-) But I can't get in to SAC. The error I get is:

Could Not Login
Could not fetch server info.
Possible problem with administration server

Any ideas?

rthomasES
Posts: 10
Joined: Mon Mar 02, 2015 4:33 am
Contact:

Re: Upgraded to 12.6, can't log in to SAC

Postby rthomasES » Fri Jan 27, 2017 6:29 am

I've managed to fix it. The res and caa logs were very helpful, as were these forum posts, which for some reason I didn't find when I had the problem:
http://www.scalix.com/forums/viewtopic.php?t=9936
http://www.scalix.com/forums/viewtopic.php?t=6536
http://www.scalix.com/forums/viewtopic.php?f=20&t=4493

For future reference of anybody having this problem, I replaced __FQHN_FOR_UBERMANAGER__ with the fully qualified domain name of the server in all the configuration files. I don't know if this is a placeholder that wasn't updated because of the error during the installation, or it is a variable that should be set somewhere else but isn't for whatever reason. I also set the password for sxqueryadmin user to be sure that it matched the password in /var/opt/scalix/XX/caa/scalix.res/config/psdata. Then I restarted scalix-tomcat and SAC now works :-)

ScalixSupport
Scalix
Scalix
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Joined: Thu Mar 25, 2004 8:15 pm

Re: Upgraded to 12.6, can't log in to SAC

Postby ScalixSupport » Sat Jan 28, 2017 8:38 am

Hello,

Can you share the installation log of errors us ? if any reason we miss to give correct FQDN, then we will face the login issue in SAC and SWA.

Thanks for your efforts.

Regards,
Scalix Support Team


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