Users get their Excel attachments corrupt

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darsheville
Posts: 1
Joined: Tue Oct 07, 2014 8:14 am

Users get their Excel attachments corrupt

Postby darsheville » Tue Oct 07, 2014 8:19 am

Hi guys,
we have scalix server in our company, lately some users complain about getting their attachments (Excel files) corrupt and they cant open it.
when i send mail from my private email to other email, the files are OK.
Any ideas what would cause that problem?
thanks in advance

ScalixSupport
Scalix
Scalix
Posts: 5480
Joined: Thu Mar 25, 2004 8:15 pm

Re: Users get their Excel attachments corrupt

Postby ScalixSupport » Tue Oct 14, 2014 3:30 am

Is this a problem with all clients or the files arrive corrupt only in webmail?

Kaeascannethakt
Posts: 1
Joined: Thu Jan 08, 2015 1:45 pm

Users get their Excel attachments corrupt

Postby Kaeascannethakt » Thu Jan 15, 2015 3:46 pm

I have spanish translation,but the file srssp.txt is 19,9 kB UTF-8 and I can not send.Help please

ScalixSupport
Scalix
Scalix
Posts: 5480
Joined: Thu Mar 25, 2004 8:15 pm

Re: Users get their Excel attachments corrupt

Postby ScalixSupport » Mon Dec 28, 2015 4:45 am

Hello darsheville / Kaeascannethakt,

Please provide the below details:

1) Your OS Version and Architecture ?
2) Scalix Version and release ?
3) Client version where message sent
4) Client version where message was received
5) Outlook is using via scalix outlook connector or IMAP/POP3 for the sender and recipient ?

and could you please create support ticket.

Regards,
Scalix Support Team.


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