Hello,
I'm new to Scalix mail server and scalix web access client.
I've been having trouble with one user of Scalix Web Access client- he cannot update his messages. What I mean is, the changes he does in SWA does not get reflected in the server. Thus, even after deleting some files, the files remain to be there after logging off then logging in again to SWA.
Worse is that after some time, the messages do not load anymore with the message "The message could not be loaded due to connection loss." Once, this message comes out and I log off then re-login to the account, I get the following message: "An error has occurred. Contact your e-mail administrator if the problem persists."
I've tried resetting the SIS index through the administration console, but no success there either.
Worse, now, my admin profile is showing the same symptoms. I've even tried deleting the user with the intention of adding him back later, but even deletion doesn't work.
Other details:
Software versions: SWA Version 11.4.0.11344; Platform Version 11.4.0.1922; Server Version 11.4.0.11669,
Browser: Firefox 3.0.1;
OS: Windows XP SP2
Help needed ASAP. Thanks.