Webmail, IMAP and Outlook Connect login not working anymore

[MirkoMachine]

Hi,

since a few days i can't login anymore... but SAC, SMTP and POP3 is still working!

any ideas?

# service scalix status
testserver daemons
PC Monitor Started NON-STOP 0
Directory Relay Server Started 00:39:33
Notification Server Started 00:39:33 0
Shared memory daemon Started NON-STOP
Notification Monitor Started NON-STOP
Session Monitor Started NON-STOP
Indexer Started NON-STOP
Stats Daemon Started NON-STOP
Container Access Monitor Started NON-STOP
Item Structure Server Stopped
Database Monitor Started 00:39:33
Licence Monitor Daemon Started NON-STOP
LDAP Daemon Started 00:39:33
Queue Manager Started NON-STOP
Item Delete Daemon Started NON-STOP
IMAP Server Daemon Started 00:39:33
SMTP Relay Started 00:39:33
Mime Browser Controller Started 00:39:33
Event Server Started 00:39:33

testserver services
Service Router Started 00:39:35 0
Local Delivery Started 00:39:35 0
Internet Mail Gateway Started 00:39:35 0
Local Client Interface Enabled 00:39:35 0
Remote Client Interface Disabling 01.13.07 0
Test Server Started 00:39:35 0
Request Server Started 00:39:35 0
Print Server Started 00:39:35 0
Bulletin Board Server Started 00:39:35 0
Background Search Service Started 00:39:36 0
CDA Server Started 00:39:36 0
POP3 interface Started 00:39:36 0
Omscan Server Started 00:39:36 0
Archiver Started 00:39:36 0

# omshowu -n mk
Authentication ID: mk
Globally Unique ID: 131000008267d954-801.2.861.291
User Name : xxxxxx
MailNode : xxxxx
Internet Address : xxxxx
System Login : 60536
Password : set
Admin Capabilities : YES
Mailbox Admin Capabilities : NO
Language : GERMAN
Mail Account: Unlocked
Last Signon : 01.17.07 00:18:33
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
Recovery Folder visible : NO
User Class : Full
SIS URL : sxidx://xxxxx/031000008267d954-801.2.861.291

[kanderson]

Restart the server. If it's still not running, you need to force the Remote Client Interface back on. (The server is all currently running, you just can't sign in, you aren't losing mail or anything REALLY bad.)

If that doesn't fix it, stop the server using "omshut"

then type "omreset -o off all" This will force all services to reset themselves in the off status.

Then restart Scalix with "omrc"

Kev.

[MirkoMachine]

# omshut
omoff : [OM 4838] Cannot shut down subsystem Remote Client Interface,
there is already a shut down in progress.
Disabling 13 subsystem(s).
omoff : [OM 4835] Subsystem Item Structure Server is already off.
Disabling 8 subsystem(s).


It took really long.. several minutes!


# service scalix status
testserver daemons
PC Monitor Aborted NON-STOP 0
Directory Relay Server Stopped 09:02:59
Notification Server Stopped 09:02:59 0
Shared memory daemon Aborted NON-STOP
Notification Monitor Aborted NON-STOP
Session Monitor Aborted NON-STOP
Indexer Aborted NON-STOP
Stats Daemon Aborted NON-STOP
Container Access Monitor Aborted NON-STOP
Item Structure Server Stopped
Database Monitor Stopped 09:02:59
Licence Monitor Daemon Aborted NON-STOP
LDAP Daemon Stopped 09:03:00
Queue Manager Aborted NON-STOP
Item Delete Daemon Aborted NON-STOP
IMAP Server Daemon Stopped 09:03:00
SMTP Relay Stopped 09:03:00
Mime Browser Controller Stopped 09:03:00
Event Server Stopped 09:03:00

testserver services
Service Router Stopped 08:57:48 -
Local Delivery Stopped 08:57:48 -
Internet Mail Gateway Stopped 08:57:48 -
Local Client Interface Disabled 08:57:48 -
Remote Client Interface Disabling 01.13.07 -
Test Server Stopped 08:57:48 -
Request Server Stopped 08:57:48 -
Print Server Stopped 08:57:48 -
Bulletin Board Server Stopped 08:57:48 -
Background Search Service Stopped 08:57:48 0
CDA Server Stopped 08:57:48 0
POP3 interface Stopped 08:57:48 -
Omscan Server Stopped 08:57:48 0
Archiver Stopped 08:57:48 -


Remote Client Interface still says "Disabling"...


# omreset -o off all
All services forced to state 0


# omrc
Scalix 11.0.0.431

Copyright (C) 2002-2006 Scalix Corporation. All rights reserved.
Copyright (C) 2002 Hewlett-Packard Development Company, L.P. All rights reserved.
(c) Copyright Hewlett-Packard Company 1989-2001. All rights reserved.
Portions (c) Copyright Raima(TM) Corporation 1984,1990. All rights reserved.
Portions (c) Copyright 1991-1995 Regents of the University of Michigan.
All rights reserved.
Portions (c) Copyright 1989-1994 Regents of the University of California.
All rights reserved.
Portions (c) Copyright 1999 The MITRE Corporation, Keith Visco.
All rights reserved.
Portions (c) Copyright 1998-1999 James Clark. All rights reserved.
Portions (c) Copyright 1998-1999 Zveno Pty Ltd, Steve Ball. All rights reserved.
Portions (c) Copyright 1994-1999 Australian National University, CSIRO.
All rights reserved.
Portions (c) Copyright 1996-1999 Andrew G. Morgan. All rights reserved.
Portions (c) Copyright 1996,1998 Cristian Gafton, CRYPTOCard Inc.
Portions (c) Copyright 1994-1999 Sun Microsystems Inc, Scriptics Corporation.

The Logictran R2Net Converter is copyright (C) 2000, Logictran, Inc. Portions
of the R2Net Converter are based in part on the work of the University of
Toronto.

RESTRICTED RIGHTS LEGEND
Use, duplication, or disclosure by the U.S. Government is subject to
restrictions as set forth in sub-paragraph (c)(1)(ii) of the Rights in
Technical Data and Computer Software clause in DFARS 252.227-7013.

Scalix Corporation
1400 Fashion Island Blvd.
Suite 602
San Mateo, CA 94404-2061
USA

Rights for non-DOD U.S. Government Departments and Agencies are as set
forth in FAR 52.227-19(c)(1,2).

Enabling 8 subsystem(s).
Directory Relay Server Started
Notification Server Started
Database Monitor Started
LDAP Daemon Started
IMAP Server Daemon Started
Mime Browser Controller Started
SMTP Relay Started
Event Server Started
Enabling 14 subsystem(s).
Service Router Started
Local Delivery Started
Internet Mail Gateway Started
Sendmail Interface Stopped
Local Client Interface Enabled
Remote Client Interface Enabled
Test Server Started
Request Server Started
Print Server Started
Directory Synchronization Stopped
Bulletin Board Server Started
Background Search Service Started
Dump Server Stopped
POP3 interface Started
CDA Server Started
Omscan Server Started
Archiver Started
omrc : Scalix started



Now it's working again

Thanks kanderson!

P.S. what did I do wrong that this service was broken?

[kanderson]

If I was to guess, there was a power outage on your server, and one of the files was locked open.

[scalix.w.micmurphys]

This thread was very helpful. To summarize what I did in case anyone else has a similar issue.
I am running CentOS 4.2 and Scalix 10.0.0.354.

Power failed to the server.
Server restarted.
People were unable to login via web or imap.
turned out that time was out of sync even though ntp was installed and configured.
Turned out that default gateway was incorrect.
shutdown Scalix using the omshut command
did the forced reset of services using omreset -o off all
fixed the default gateway using the system-config-network command
restarted the network using /etc/init.d/network restart
fixed the date using date -u MMddhhmmCCYY command (using the actual date of course, but the format is a bit unusual, I thought this was necessary because some systems I have worked with if the server date is too different from what the other time server is reporting, ntp will not make the adjustment.
restarted the ntp service using /etc/init.d/ntpd restart
verified it was syncing with a server using ntpstat command
restarted the tomcat service using /etc/init.d/scalix-tomcat restart
restarted the scalix service using /etc/init.d/scalix restart
waited a few minutes and tested it and it worked. Hope this is helpful to someone else.